“ANYONE CAN BE ANGRY—THAT IS EASY. BUT TO BE ANGRY WITH THE RIGHT PERSON, TO THE RIGHT

DEGREE, AT THE RIGHT TIME, FOR THE RIGHT PURPOSE, AND IN THE RIGHT WAY — THAT IS NOT EASY.”

Confused

?

EMOTIONAL QUOTIENT

ROADMAP• What is Intelligence & IQ ?• What is EI & EQ ?• Shift from IQ to EQ• A solution• IQ v/s EQ• Major aspects • Various EIQ Models• EI at workplace• Characteristics• Criticisms of EI • Some myths & facts• Conclusion

WHAT IS INTELLIGENCE & IQ?

INTELLIGENCE - “ Quick Understanding ”

OR

A person's capacity to ;

* acquire knowledge

* apply knowledge

* engage in abstract reasoning.

INTELLIGENCE QUOTIENT - It is the measure of someone’s intelligence. Intelligence Quotient (IQ) is the score you get on an intelligence test.

IQ= MA/CA x 100 Where, MA is mental age & CA is

chronological age .

WHAT IS EI & EQ ?

• In the words of Daniel Goleman,

“The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Emotional intelligence describes abilities distinct from, but complimentary to, academic intelligence” or EI integrates “ Thinking, Feeling & Doing ”

• EQ i.e Emotional Quotient is how one measures Emotional Intelligence. It is simply defined as:

knowing what feels good, what feels bad, & how to get from bad to good.

knowing your emotions & knowing emotion of others

SHIFT FROM IQ TO EQ

Many employees across various organizations describe many of the same problems:

low morale, cynicism, poor communication, and distrust of the management system.

A common reason why these problems develop is that leaders tend to focus on the process much more than they do on the people who work within the process.

A SOLUTION

Research proves that there is a common solution to all these problems:

Providing people-oriented leadership….. That is what we call as….

Leading from the Heart...

SOLUTIONIn this era of cut throat competition and

state of transition/uncertainty, employees are more stressed than ever before.

In this kind of an environment it becomes vital on the part of a leader to motivate employees in order to retain them i.e. curb high attrition rate . And the best tool to aid this is...

PEOPLE ORIENTED LEADERSHIP SKILLS

EQ IQ

The HEAD

The

HEART

GETS YOU HIRED

GETS YOU PROMOTED

THE PROFESSIONAL SUCCESS

IQ V/S EQ

IQ=20%

EQ=80%

MAJOR ASPECTS• Understanding yourself, your goals, intentions,

responses, behavior & all.•Understanding others and their feelings.•Two sides of EI :

Intrapersonal Interpersonal Self awareness Other awareness Self management Relationship

management

VARIOUS EIQ MODELS:

There are three main EIQ models:

• Ability EI model• Mixed EI model• The Trait EI model

ABILITY EI MODELS

VIEWS EMOTIONS AS USEFUL SOURCES OF

INFORMATION.The model proposes that EI includes 4 types of abilities: Perceiving emotions Using emotions Understanding emotions Managing emotions

MIXED EI MODEL

FOCUSES ON EI AS A WIDE ARRAY OF COMPETENCIES & SKILLS THAT DRIVE LEADERSHIP PERFORMANCE.

• This model outlines 4 main EI constructs: Self-awareness Self-management Social awareness Relationship management

THE TRAIT EI MODEL

It refers to an individual’s self-

perceptions of their

emotional abilities.

PARAMETERS ON WHICH EIQ IS MEASURED

Life Position Self Regard Regard for others Relative regard

Awareness Scales Self Awareness Awareness of others

Self Management Scales Emotional Resilience Personal Power Goal directedness Flexibility Personal Openness & Connectedness Invitation to Trust

PARAMETERS ON WHICH EIQ IS MEASURED

Relationship Management Scales Trust Balanced optimism Emotional expression & control Conflict Handling Interdependence

Learning to know yourself Scales Reflective Learning Self Knowledge

EI AT WORKPLACE

Cluster 1 : EXTREMELY HIGH Artist, Insurance, Advertisement, Social

work

Cluster 2 : HIGH Teaching, Legal, Tourism, Politics, Police, Business/Entrepreneurship

Cluster 3 : AVERAGE Judiciary, Administration, Information

Technology, Medicine, Banking, Engineering, Accountancy, Nursing

CHARACTERISTICS

He has time to----

• Wait & watch

• Fight & love

• Work & play • Cry & laugh

• Confront & withdraw

• Speak & be silent

• Be patient & decide

• Be together & be alone

If only I had----

• A different job

• Finished graduation

• Been handsome /beautiful

• Been born rich & famous

• Good contacts

• Better friends

• Married someone else

• A spouse who doesn’t

drink

HIGH EQ PERSON LOW EQ PERSON

CRITICISMS OF EQ

It is too broadly defined & the definitions are unstable.

It cannot be recognized as a form of intelligence.

It has no substantial predictive value.

SOME MYTHS & FACTS Being highly EI doesn’t mean a weak,

submissive or defensive personality Being highly EI doesn’t mean being extra nice,

polite or sugar coating your language. The females are not superior to males in

expressing emotions. In fact, the research shows that males are equally emotional when compared to females.

No dependence upon heredity. Paradigm shift from IQ to EQ. EI = 2 * ( IQ + technical expertise ) EI is four times as important in terms of

overall success. 90% of the difference between outstanding &

average leaders is linked to EI.

CONCLUSION:

Applying EQ makes you feel comfortable within your own skin and with people around you.  You can also understand what makes you incompatible with certain people or jobs and learn ways to deal with the emotional difficulties ease.   You can also understand the specific feelings that cause you stress and learn ways to become more at peace.