Emotional intelligence

transcript

Emotional Intelligence:A skill for effective leadership

By Prof. WaswaBalunywa

Paper format

• What is EI?• Attributes of EI• EI and IQ• Emotions• Self Awareness• Self Regulation• Motivation• Social Skills

2By Prof. Waswa Balunywa

“It is not the strongest of the species that

survives nor the most intelligent, but the one

most responsive to change” Charles Darwin

Importance of EI

• Improve relation• Lower conflict• Increase performance

What is emotional intelligence (EI)?

• Ability to understand, express and control our emotions and those of others• Ability to monitor our own and other people’s

emotions, understand the different emotions and use the information to guide thinking or bahaviour (attributes)

• Uses emotional and cognitive abilities

Attributes of EI

• An array of competences and skills that drive leadership performance and

include:a)Self awarenessb)Self regulationc) Social skillsd)Empathye)Motivation

Intelligence Quotient (IQ)

• A number that signifies the relative importance of a person• It measures one’s ability to learn or reason • Use cognitive ability• Does not predict performance of individuals • Does not predict performance in

organizations.

Emotional Intelligence

By Prof. Waswa Balunywa 8

Emotions

• A positive or negative experience that is associated with a particular pattern of

physiological activity.• A complete state of feeling that result into

physical and psychological changes that influence behaviour.

• Do not react emotionally to criticism

By Prof. Waswa Balunywa 10

Basic classification of Emotion

• Anger• Disgust• Fear• Happiness• Sadness• Surprise

Other types of classifications.

• Positive versus negative• Joy versus sadness• Anger versus fear• Trust versus distrust• Surprises versus anticipation

Emotion by groupsPrimary Emotions Secondary Tertiary

Love AffectionSexual desireLoving

AdorationFondnessLikingAttractivenessDesirePassionInfatuation Loving

Surprise Surprise Amazement, astonishment

Joy Cheerfulness Amusement, Bliss, Glee Delight, Enjoyment, Gladness, Happiness, Jubilation, Elation, ecstasy, Euphoric

Emotion by groupsPrimary emotion Secondary Tertiary

Zest Enthusiasm,

zeal, excitement, thrill

Contentment Pleasure

Pride Triumph

Optimism Eagerness, hope

Relief Relief

Anger Irritability Aggravation, agitation, annoyance

Exasperation Frustration

Rage Outrage, fuly, wrath, hostility, bitter, hatred, spite, rengefuller, dislike, resentment

Emotion by groups

Primary Emotions Secondary Tertiary

Disgust Repulse, contempt, loathing

Envy Jealousy

Torment Torment

Fear Horror Alarm, shock, fear fright, panic, hysteria

Nervousness Anxiety, suspense, uneasiness, apprehension, worry, distress,...

Emotion by groups

Primary Emotions Secondary Tertiary

Sadness Suffering Agony, anguish, hush

Sadness Depressed, despair, gloom, unhappy, grief, sorrow, woe, misery, melaricholy

Shame Guilt, regret, ramose

Neglect Alienation, dejection, embarrassment, humiliation, insecurity, insult, loneliness, rejection

Sympathy Pity, sympathy

Importance of Emotional Intelligence

• Helps in managing emotions• Helps manage stress and health• Helps manage social complexities at work• Helps communication• Helps manage relationships• A key tool in interpersonal relations

Skills required in EI.

• Perceiving emotions• Thinking and controlling thoughts• Analysis to understand emotional meanings• Communication• Managing the emotions

How to build EI

• Recognize your emotions and not allowing them to overwhelm you

• Understand others emotions• Connecting emotionally with others• Ability to resolve conflict• Ability to reduce stress

Attributes of EI

Self awareness• Knowing your strengths and weaknesses• Aware of own emotions• Understand own emotions• Do not let their emotions get out of control• Being self confident

Attributes of EI

Self regulation• Thoughtfulness• Comfortable with change• High integrity• Allows ability to say no• Can control your emotions• Do not allow yourselves to become too angry,

too jealousy• Do not make careless decisions

Attributes of EI

Motivation• Highly productive• Love change• Highly motivated

Managers’ Emotions

• Seeing the other side• Self awareness• Self management• Giving in without giving up

Communication Skills

• Ability to listen• Ability to ask right questions• Being flexible• Body language• It is not what you say but how you say it.

Attributes of EI

Empathy• Recognize needs and feelings of others• Understand wants and view points of others• Good listeners• Do not judge too quickly• Avoid stereotyping• Open and honest

Attributes of EI

Social skills• Focus on others• Help others succeed• Team player• Manage disputes• Effective communication

Consequences of EI

Low EI High EI• Aggressive • Assertive• Demanding • Ambitious• Egoistical • Driving• Bossy • Strong Willed• Confrontational • Decisive

Consequences of EI-cont’d

Low EI High EI• Easily distracted • Warm• Selfish • Sociable• Poor listeners • Charming• Impulsive • Perseverance• Glib • Enthusiastic

Consequences of EI-cont’d

Low EI High EI• Resistant to change • Patient• Passive • Stable• Unresponsive • Predictable• Slow • Consistent• Stubborn • Good listener

Manifestations of EI

Social awareness

Self awareness

Self management

Relationship management

Self OthersEmotional self control AdaptabilityAchievement orientedPositive oriented

InfluenceInspirational leadershipCoach and mentoringConflict managementTeam work and coalitionChange catalyst

AwarenessEmotional self awarenessSelf confidenceSelf assessment

ActionEmpathyOrganizational awarenessService orientation

conclusion

• IO measures ones’ intelligence• EI measures ones’ ability and manage own

emotions• IQ is good for understanding/ reasoning• EI is good for managing people• High EI leads to better performance

Emotional intelligence

Education