Post on 23-Jun-2015
description
transcript
Problem: Lack of Vendor Support
Most physicians feel that EMR vendor support is inadequate during training and beyond, which contributes to their stress and dissatisfaction. Vendor support is key to comprehensive training, smooth implementation, and ongoing application success.
Solution: Continuous Vendor Support
EMR satisfaction must be achieved through a positive and ongoing relationship with the vendor. This relationship should include: • comprehensive training • transitional support during implementation • ongoing availability for advice and troubleshooting
Problem: Inefficient Integration
Practices that are unprepared for EMR integration feel that day-to-day operations are disrupted and therefore inefficient. Established routines help practices maintain order and efficiency, so an EMR system must work well with these routines.
Solution: Adequate Preparation
While any new EMR system will alter routines in some way, it must be designed to increase efficiency instead of hinder it. Successful EMR integration stems from: • staff understanding and acceptance • sufficient preparation • appropriately adjusted routines
Problem: Ill-Fitting Systems
One system does not fit all, and many physicians feel that their EMR does not address their specialty. Because every practice and specialty presents its own unique challenges, an ill-fitting EMR only adds to them.
Solution: EMR Customization
Every EMR system must be modified to meet the needs of the practice integrating it. This means an EMR vendor should design solutions that cater to each type of:
• practice • physician • specialty