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© 2012 Ariba, Inc. All rights reserved.
Enhancing Your Trading Partners’ ExperienceSteve Markle, VP Solutions Management
April 2012
CS
Ariba Delivers a Unified Seller Experience Your Place for Business Commerce
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• Accurate and timely seller information through single company profiles
• Ease of access through a unified solution in the cloud• Greater efficiency through a many-to-many
relationship approach
CONTRACTS
Powered by Ariba Contract Management
LEADS
Powered by Ariba Discovery™
PROPOSALS
Powered by Ariba Sourcing
ORDERS & INVOICES
Powered by Ariba® Network
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Two years ago, our CEO Bob Calderoni announced that Ariba is
on a mission to “consumerize” business commerce and make
commerce better for business.This next-generation UI for sellers is another key step in achieving this.
Inefficiencies Between Companies Hinder Results Wanted: Better Business Commerce
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Source: McKinsey & Company, “The rise of the networked enterprise, Web 2.0 finds it’s payday.” Survey of 4,394 executives. December 2010
“ Networked enterprises are 50% more likely to have increased sales, higher profit margins, gain market share, and be a market leader. ”
41%improved
collaborationacrosssilos
55%better
informationsharing
24%increasedrevenue
77%increasedaccess to
knowledge63%increasedmarketing
effectiveness 43%greatermarketshare
8%higher
margins
“Increasingly companies are embracing collaboration as part of their strategy to grow.”
The Rise of the Networked Enterprise – Enabled by Collaborative Technology
You’re Seeing This in Your Personal Lives…Networks Have Changed Your Personal Life
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Research
Shopping Entertainment
Communication& Collaboration
Ariba Continues to Lead B2B Collaborative Commerce Innovation – Each Investment Delivers Increased Customer Value
7 © 2012 Ariba, Inc. All rights reserved.
• Better sharing of rich content information
• Faster on-boarding• Increased access to
knowledge• Improved collaboration
across silos• More reliable
certification information
Value Levers at Each Stage
Numerous B2B Collaborative Technology Options ExistPoint-to-Point Causes Inefficiencies
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Fax Server
Fax Server
EDI VAN
EDI VAN EDI VAN
Direct Connect
Direct Connect
Dire
ct C
onne
ct
E-Sourcing Portal
ERP Portal
e-Auction ToolO
nlin
e bi
ddin
g
ERP Portal
Direct Connect
Only Many-to-Many Delivers Better Business Commerce Enabled by Network-Centric Technology
© 2012 Ariba, Inc. All rights reserved.
Network-Centric
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Network-Centric Approach Conquers Legacy Challenges
Poor User Experience
Disconnected Processes
Static Company Profiles
Missed Business Opportunities
• Multiple registrations with varied terms of use
• Poor visibility into company performance, compliance, & risk
• Inaccurate, incomplete & outdated supplier information
• Difficulty tracking certifications
• Multiple log-ins
• Multiple interfaces to manage
• Seller discovery consumes significant buyer resources
• Buyer difficulty identifying qualified sellers
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• Single login with linked accounts
• Single-click navigation across solutions
• Accurate, complete & timely information
• Single source of seller certifications
• Easy access to global seller community with rich profile information
• Key step toward developing a universal business commerce directory
• Single registration with unified Terms of Use
• Better visibility into seller performance
11© 2012 Ariba, Inc. All rights reserved.
Seamless UserExperience
ComprehensiveTrading Partner
Discovery Single Company
ProfilesUnified Solution
in the Cloud
Delivering a Seamless Seller Experience
SELLER VALUE
• Easy access and navigation across all solutions for all customers
• Accurate information through a centrally managed Ariba Cloud Profile
• Greater efficiency through simplified registration and user management
• Increased exposure to real decision makers in their market
These Capabilities Deliver More Value to Both Buyers and Sellers
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BUYER VALUE
• Streamlined and unified on-boarding process across Ariba Commerce Cloud solutions
• Increased completeness, accuracy and timeliness of seller profiles
• Integration of seller lifecycle (from identify, to bid, to transact)
• Increased pool of qualified suppliers with rich profile information
Exposure Opportunities
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Ariba’s Unique Commitment to Sellers Benefits Buyers
Increased pool of qualified suppliers
Reduced costs across the value chain
Faster onboarding and readiness
Product Investment
Services and Training Resources
24x7 Global Support Reduced help desk costs
Ariba Is Taking the Lead in Educating and Informing Suppliers
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• Buyer kits helpingthe change management process
• Presentation materials• FAQs for buyers
and sellers • Supplier campaigns• Online demos
SourcingSourcing
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Problem TodayNon-unified Profile and Login
Network (AN)
Network (AN)
Discovery (AD)
Discovery (AD)
SourcingSourcing
Buyers (1:n)
SourcingSourcing
Supplier
User Login
Cloud Account
Single Seller Account is only used by Ariba Network and Discovery
Individual loginsand accounts
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Solution – Seller Collaboration ConsoleUnified Profile and Login
Network (AN)
Network (AN)
Discovery (AD)
Discovery (AD) SourcingSourcing
Buyers (1:n)
SourcingSourcing
Supplier
Single Login
Single AccountCloud Account
Unified and improvedmanagement
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Seller Collaboration ConsoleAriba Solution Entitlements
• Ariba Seller Collaboration Console and Cloud Account¨ Seller Collaboration Console provides seller access to Ariba
Network, Discovery and On-Demand Sourcing* ¨ Seller Cloud Account is used by Ariba Network, Discovery and
On-Demand Sourcing*¨ Buyers can view and access the Seller Cloud Profiles via buy side
from Ariba Network, Discovery and On-Demand Sourcing*
* Will be released in two steps¨ 11s4 – common features for all sellers (Ariba Network, Ariba Discovery and later Ariba
On-Demand Sourcing)¨ 12s1 – Integration with Ariba On-Demand Sourcing, includes moving all existing sourcing
accounts to the Ariba Commerce Cloud
Agenda
• Moving to the Cloud• Seller Collaboration Console• Ariba Cloud Account• Buyer Features• Improved Documentation• Change Management
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Sourcing Sellers Moving to the CloudDescription: Sourcing Sellers Moving to the Cloud
Splash Page Use Cases Single-Page Seller Registration Ariba Privacy and Data Policy Unified Terms of Use
Splash Page Use Cases Single-Page Seller Registration Ariba Privacy and Data Policy Unified Terms of Use
Features
Event Email Bookmarked URL Straight Log In to Realm Password Reset
Event Email Bookmarked URL Straight Log In to Realm Password Reset
Triggers
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Additional Users after Org Moves to the Cloud
• Use Case: • 2nd, 3rd, “n” user responds to an event after organization
has been moved. • User must enter login credentials and password
secret question.• Accept Terms of Use.
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Unified Terms Of Use
Unified Terms of Use for all Ariba solutions available on the Seller Collaboration Console, includes Data Policy and Privacy Statement
All users will have to accept the TOU
Unified Terms of Use for all Ariba solutions available on the Seller Collaboration Console, includes Data Policy and Privacy Statement
All users will have to accept the TOU
Features
Description: Unified Terms of Use (TOU) - Ariba is unifying its seller facing Commerce Cloud online services with one simple user interface
Supply Side Sellers now only need to accept one unified Terms of Use for all Ariba solutions. Allows that central components of the profile can be shared across all Ariba solutions In addition, change management of these terms will also be unified.
Buy Side Unified Terms of Use means seller accounts will be “TOU ready” for all Ariba solutions
available on the Seller Collaboration Console.
Supply Side Sellers now only need to accept one unified Terms of Use for all Ariba solutions. Allows that central components of the profile can be shared across all Ariba solutions In addition, change management of these terms will also be unified.
Buy Side Unified Terms of Use means seller accounts will be “TOU ready” for all Ariba solutions
available on the Seller Collaboration Console.
Benefits
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Seller Collaboration Console
Welcome: New Features for Ariba Sellers Buyer Relationship Tabs Seller Collaboration Dashboard Central Administration Navigator Single Click Navigation between Ariba Solutions
Welcome: New Features for Ariba Sellers Buyer Relationship Tabs Seller Collaboration Dashboard Central Administration Navigator Single Click Navigation between Ariba Solutions
Features
Description:
Supply Side Ability to interact with all buyers with one shared common account Easy access and navigation between all solutions for all relationships Central management of their Ariba Cloud Profile (company user account settings and
configuration, account information) Ability to manage all events and tasks across all buyer relationships
Buy Side Streamlined Self Registration. Access to Richer profile organization fields for management within the Supplier Profile
Questionnaire. Supplier Maintained Certificate Information. Work decrease of managing seller accounts, passwords, preferences Increase pool of qualified sellers with rich profile information
Supply Side Ability to interact with all buyers with one shared common account Easy access and navigation between all solutions for all relationships Central management of their Ariba Cloud Profile (company user account settings and
configuration, account information) Ability to manage all events and tasks across all buyer relationships
Buy Side Streamlined Self Registration. Access to Richer profile organization fields for management within the Supplier Profile
Questionnaire. Supplier Maintained Certificate Information. Work decrease of managing seller accounts, passwords, preferences Increase pool of qualified sellers with rich profile information
Benefits
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Ariba Cloud Profile
Company Profile Editor Central Certificate Management
Company Profile Editor Central Certificate Management
Features
Description: Seller Account and Profile Management
Supply Side Allows sellers to manage their Ariba Cloud Account (company account
settings and configuration, profile information, and users) across all potential and existing buyer relationships from one central location
Dynamic display of solutions specific settings Richer seller shared account
Buy Side Richer profile maintained by seller Seller-maintained certificate information Profile Update reminder every 60 days keeps seller profile up to date
Supply Side Allows sellers to manage their Ariba Cloud Account (company account
settings and configuration, profile information, and users) across all potential and existing buyer relationships from one central location
Dynamic display of solutions specific settings Richer seller shared account
Buy Side Richer profile maintained by seller Seller-maintained certificate information Profile Update reminder every 60 days keeps seller profile up to date
Benefits
Buyer Features
• New Sourcing Organization Fields• Enhanced Contact Synchronization• Supplier Profile Questionnaire Features• Editable Copy• Self Registration• Functionality Changes
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New Sourcing Organization Fields
• 21 New Seller Fields (Organization + User)
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Enhanced Contact Synchronization
• Ability for Buyer to Sync users and contacts automatically or with approval
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Supplier Profile Questionnaire Features
• Synchronization Options for Seller Cloud Account Fields (Label Change Only)
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• Automatic without Notification• Automatic with Notification• Only after Approval(SIM/SIPM only)
Editable Copy
• Ability for Buyer to Change Field Value for any field in the Customer Requested Supplier Profile Questionnaire
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Self Registration• Today in 11s1 if the buyer has turned on the parameter “Application
User Can Supplier Self Register” a seller can click the Self -Registration URL on the Buyer realm log in page and be taken to a buyer-specific registration page.
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InviteEmail
InviteEmail
Buyer Realm URL
Buyer Realm URL
Buyer Private Web Form
Buyer Private Web Form
Self Registration
• In 12s1 if the buyer has turned on the parameter “Application User Can Supplier Self Register” when the seller clicks the self registration link, they will be redirected to the single page registration on the Ariba Cloud.
• For sellers to establish a relationship with a buyer, they would look for the Discovery postings from the buyer organization.
• The Buyer will use Discovery postings to establish relationships with sellers in the Cloud.
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Functionality Changes
• Seller Password Reset• Account Review Reminder • Supplier Profile Questionnaire Customization
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Supplier Profile Questionnaire Customization
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• In 11s1, possible to set:• Visible to Participant• Initial Value• Reference Documents• Visibility Conditions
• In 12s1, Only for Custom Supplier Profile Questionnaire
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Product Documentation
The Help@Ariba pages now present information by audience (user or administrator)
Dedicated pre-login documentation
The Help@Ariba pages now present information by audience (user or administrator)
Dedicated pre-login documentation
Features
User are seeing all documentation (admin and user level) on one long list Content is grouped by files and not by content areas Help during registration is not specific to the registration
User are seeing all documentation (admin and user level) on one long list Content is grouped by files and not by content areas Help during registration is not specific to the registration
Current problems
Description: Improved Product Documentation
Supply Side Help@Ariba now provides a variety of improvements based on audience and
task with better organization of content. Pre-login documentation is now available to support the seller registration and
logon processes. Buy Side
Supplier enablement will be easier due to pre- and post- login support documentation
Supply Side Help@Ariba now provides a variety of improvements based on audience and
task with better organization of content. Pre-login documentation is now available to support the seller registration and
logon processes. Buy Side
Supplier enablement will be easier due to pre- and post- login support documentation
Benefits
Q&A
71© 2012 Ariba, Inc. All rights reserved.
Don’t Miss the General Session Panel Today at 5:15 p.m.
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• Sustainable Supply Chains through Vested Trading Partner Relationships
¨ Long-term, mutually beneficial partnerships between buyers and suppliers are increasingly being described as vested relationships, defined by a shared vision, agreed-upon desired outcomes, transparency, trust, and win-win. Developing such trading partner relationships pays dividends in many ways, particularly when your goal is ensuring a sustainable supply chain. Join Tim Minahan, chief marketing officer for Ariba, as he explores the concept with Kate Vitasek, author of Vested Outsourcing, and Tim McBride, general manager for global finance shared services at Microsoft. Mr. Minahan and his guests will engage with Ariba customers who will talk about such investments at their companies, and the impact they have on their comprehensive sustainability programs.
¨ 5:15 p.m. – 6:00 p.m. – Florentine III and IV