Environmental Programs Service (EPS) 10NA7 Program · PDF fileEnvironmental Programs Service...

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Environmental Programs Service (EPS) 10NA7Program Overview

2016 VA Interior Designer Training Event

Aubrey Weekes, Director EPS

VETERANS HEALTH ADMINISTRATION

EPS Program Office Outline

Program Scope Overview Program Scope Overview

Vision/MissionVision/Mission

EPS Organizational Structure & 10NA AlignmentEPS Organizational Structure & 10NA Alignment

Program Section OverviewProgram Section Overview

EPS Services OfferedEPS Services Offered

Program Initiatives Program Initiatives

Program GoalsProgram Goals

Resources Resources

EPS Program Scope

Environmental Healthcare Sanitation

Integrated Pest Management

Textile Care Program

Waste Management & Recycling Program

Interior Design Program

Environment of Care Monitoring

Program Office ScopeRole of Program

•Environmental Programs Service provides oversight of field operations and carries out a wide-range of

high-level management activities in the following areas of:

oEnvironmental Healthcare Sanitation

oEnvironment of Care (EOC) Monitoring

oIntegrated Pest Management (IPM)

oTextile Care Management and Processing

oInterior Design Program Management

oHazardous Chemicals, Waste Management & Recycling

oGrounds Maintenance

oPromote Environmental and Sustainable Practices

•Serves as the principal environmental advisor on policy development and technical support to the

Office of the Under Secretary for Health (USH)

•Develops quantifiable goals and objectives which measure continuous environmental improvement

Program Office ScopeProgram Budget

Program Office Scope

Top Major Accomplishments•EPS developed a 3-phased DUSHOM Action Item requiring each site to:oHost a “Stand Up for Cleanliness Awareness Event”oConduct a detailed EM Program Self-Assessment/Gap Analysis with sustainable action plans to

meet those gapsoConsolidated VISN After Action Report (AAR)

•EPS collaborated with VCS to deploy third party audits of every VHA Canteen facility focusing on

over 100 Food Safety and Sanitation vulnerabilities resulting in a score per site•EPS standardized EOC Rounding for VHA by deploying an EOC Rounding software platform

with multiple EOC Checklists using mobile device technology •EPS enhanced Regulated Medical Waste management throughout VHA by: oEstablishing a National BPA for On-site Regulated Medical Waste (RMW) Treatment systemsoImplementing the GreenHealth Tracker waste and recycling data to provide the “Waste

Minimization and Compliance Report” data in accordance with Presidential Executive Orders

and VA Directives•EPS led an initiative to complete detailed Sanitation Task Frequency Analysis (TFA) at 50% of

VHA facilities •EPS developed the Patient Centered Care Branding Guide

Program Office ScopeTop Challenges

• Lack of support/resources to complete Task Frequency Analysis (TFA) for the remaining networks

• Recognition of the software needs for the Interior Design program• Lack of a standardized approach within the Interior Design Program

& Solicitation of the VHA Healthcare furniture procurement streamlining process

• No National Standard exists for VHA Sanitation • Lack of support/resources for conducting Program Site Reviews to

validate program effectiveness• Lack of support/resources for alternative mobile devices to support

EOC Rounding due to the prior device reaching “end of life”• Lack of support/resources to further proactive EPS Program

initiatives

Program Office Scope

Interface with the Department

Key Staff at Departmental Level:• Business Operations

• Office of Procurement and Logistics (PL&O)

• Veterans Canteen Service (VCS)

• National Activations Office (NAO)

• Construction and Facilities Management (CFM)

• Office of Capital Asset Management & Engineering Support

(OCAMES)

Program Office ScopeInterface with the Department

Greatest Interaction:

• Office of Procurement and Logistics (PL&O)

• Veterans Canteen Service (VCS)

• National Activations Office (NAO)

• Occupational Safety, Health and GEMS Programs

• MDRO

• National Infectious Disease Service (NIDS)

• Center for Engineering Occupational Safety and Health (CEOSH)

• Office of Enterprise Management

• Women Veterans Program Office

EPS Vision & Mission Statement

VISION

To continually enhance VHA’s ability to create healthy healing environments for

our nation’s veterans and their families that inspire, enable and sustain health

and well-being.

MISSION

To honor, comfort and protect Veterans by development and guiding innovative

improvements in health care Environmental Sanitation, Textile Care, Interior

Design and Waste Management Programs that exemplify VA’s core values and

characteristics.

VISION

To continually enhance VHA’s ability to create healthy healing environments for

our nation’s veterans and their families that inspire, enable and sustain health

and well-being.

MISSION

To honor, comfort and protect Veterans by development and guiding innovative

improvements in health care Environmental Sanitation, Textile Care, Interior

Design and Waste Management Programs that exemplify VA’s core values and

characteristics.

EPS Organizational Structure

DirectorAUBREY WEEKES

1.0 FTEWashington, DC

Textile Care/Linen Management

STEVE PARRISH1.0 FTE

Washington, DC

Waste Management & Recycling

DERRICK MORRISON1.0 FTE

Virtual Chicago, IL

Interior DesignCHRISTINE JOHNSON

1.0 FTEVirtual Pittsburgh, PA

Laundry Equipment Management Specialists

BRUCE JENSEN TONY TURA

2.0 FTEVirtual Bay Pines, FLVirtual New Jersey

Program ManagerEMORY FRAZIER

1.0 FTEWashington, DC

Deputy DirectorVONDA BROOM

1.0 FTEVirtual

Salem, VA

Management Analyst

MIKISHA BOND

1.0 FTE

Washington, DC

EPS Organizational AlignmentDeputy Under Secretary for Health for Operations & Management (DUSH)

Environmental Healthcare Sanitation

EPS provides oversight for VHA Healthcare Sanitation by establishing objectives, developing management systems and procedures to ensure program functions can be effectively implemented and sustained. The effectiveness of EM operations directly impacts the image of VHA, as patients, visitors, employees and the public often base their impression of the adequacy of the medical care upon the appearance and cleanliness of the medical facility.

EPS Contact Information:Vonda Broom, Deputy Director 202.557.8808Vonda.Broom@va.gov

Integrated Pest Management

EPS has oversight for the Integrated Pest Management (IPM) Program. EPS outlines the procedures, reporting requirements for establishing and maintaining an effective IPM within VHA facilities.

EPS Contact Information:Steven Parrish, Program Manager202.632.7880Steven.Parrish@va.gov

Textile Care Program

EPS has oversight for the Textile Care Management Program. EPS outlines the procedures, reporting requirements, and operating guidelines for textile management, textile processing operations, and employee uniforms with VHA medical facilities.

EPS Contact Information:Steven Parrish, Program Manager202.632.7880Steven.Parrish@va.gov

Waste Management & Recycling Program

EPS has oversight responsibility for the Waste Management and Recycling Program. EPS outlines the procedures, reporting requirements, and operating guidelines for VHA Waste Management and Recycling activities.

EPS Contact Information:Derrick Morrison, Program Manager312.569.5634Derrick.Morrison2@va.gov

Interior Design Program

EPS has oversight for the Interior Design Program. EPS outlines the requirements for establishing and maintaining an ID Program within VHA which includes, but is not limited to: planning and standardization; programming; project development; budget; and customer service.

EPS Contact Information:Christine Johnson, Program Manager724.285.2589Christine.Johnson2@va.gov

NOTE: EPS maintains program oversight regardless of where the position of Interior Designer is organizationally aligned within the local medical facility.

Environment of Care (EOC) Monitoring

EPS has led the process of standardizing the EOC Rounding for VHA. This is being done to ensure all facilities have appropriate systems in place to meet the Joint Commission (TJC) requirements for the EOC, as well as our own requirements for providing a safe, clean, and high quality care environment. Over the years, the VHA program for monitoring the EOC has moved well beyond TJC Environment of Care (EC) standards. The VHA program includes not only the EC standards, but also addresses additional areas, including nursing care, infection control, patient safety, employee safety, utility management, medical equipment management, cleanliness, facility security, as well as patient considerations such as privacy, dignity, respect, and confidentiality of personal information.

EPS Contact Information:Vonda Broom, Deputy Director 202.557.8808Vonda.Broom@va.gov

EPS Program Services Offered

– Determining EM Staffing Levels • Walking tours: During these walking tours we will visualize environmental conditions such as

finishes, paint/wall covering, furnishings, signage/way finding, and provide a comprehensive review of the overall adherence to VA space criteria.

• Program Review Report: EPS will provide recommendations for areas for improvement.

• Interviews: We will conduct interviews with Leadership, Support Services, Union partners and Interior Design staff to determine the status of working relationships vital to a successful operation, expectations of services to be provided and knowledge of how to provide those services to meet the needs of the facility.

– Linen Inventory Process Review

Interior Design (ID) Program Site ReviewInterior Design (ID) Program Site Review

*Entrance Briefing*Policy Review Session*Walking Tour*Interviews*Program Compliance Assessment*Exit Briefing*Follow-up Consultation *Confidentiality*

VETERANS HEALTH ADMINISTRATION 20

EPS Initiatives

EPS Program InitiativesSuccession Planning/Employee Development Efforts

• EM Intern/Trainee Program

• EPS Summer/ Fall National Diversity Internship Program

• Internal Facility-level Textile Care Manager Trainee Program

EPS Program InitiativesSuccession Planning/Employee Development Efforts

EM & Interior Design Occupational

Family MyCareer@VA Tools

www.MyCareerAtVA.va.gov• Hospital Housekeeping Officer• Housekeeping Aid• Interior Designer• Laundry Foreman/Supervisor• Laundry Machine Operator• Laundry Plant Manager• Laundry Worker• Pest Controller

EPS Program Finished Products

• EPS Patient Centered Care (PCC) Guidebook

• EPS Patient Centered Care (PCC) Fiscal Year Calendars

Environmental Programs ServicePatient Centered Care

• EPS Mental Health Product Guide

EM Manager & Interior Designer Welcome/Survival Guide

EPS Program Initiatives

Environment of Care (EOC) Assessment & Compliance Tool Initiative

• Use of software to analyze, scrutinize, monitor and make adjustments based upon EOC findings to ensure patient safety

• A VHA standardized process that facilitates consistent data gathering and reporting in relation to EOC Checklists, EOC Rounds and all other EOC related monitors

• A VHA platform of transparency and oversight at various leadership levels

Environment of Care (EOC) Assessment & Compliance ToolExample of EOC Dashboard for one network

Bed Management Solution

• VHA requires a comprehensive approach to the management and tracking of patient beds.

• EPS has been working to ensure processes are in place for the tracking of bed cleaning through the Bed Management Solution (BMS) System

• Evidence has shown that the Environmental Management Service (EMS) personnel consistently face issues in gaining access to the BMS system

• The BMS Room Readiness Device interface (wall mounted or desk mounted) device will support the EMS operations as well as EMS Program Offices and employees.

• Currently this device is being Piloted in three VAMC locations (Reno, Minneapolis & Jesse Brown VAMCs)

EPS Program InitiativesEPS National Directory

VETERANS HEALTH ADMINISTRATION 30

EPS Program InitiativesStrive to Create a National Sanitation Standard for VHA

Create a VHA National Sanitation Standard that adequately measures the quality of cleanliness and the effectiveness of a Sanitation Program.

• Interior Design Software Recommendations

• Develop training curriculums w/ various modalities to address

vulnerabilities within VHA (Zika Virus)

• EMS VISN Liaisons will effectively communicate to the field

• Facilitate meetings to orient newly hired EMS Chiefs

• Implement a collaborative EPS/VCS Third Party Auditing Program through

• Mattress IPT lead in collaboration with the Office of Procurement &

Logistics

• Resubmit EDM for EM Program Site Reviews

EPS Program Initiatives• Update EPS related policy, and handbooks prior to the established

expiration/rescission dates

• Develop standardized nomenclature throughout VHA facilities

• Develop and deploy an electronic process that initiates the TCPF

procurement request and equipment inspections prior to the warranty

expiration

• Develop a list of recommended software programs that should accessible

to VHA Interior Designers

• Coordinate and oversee development and access to MABPR Sanitation

share point report system

EPS Program Initiatives• Develop new Textile Care Management Data Collect Application that will

include Quarterly reporting for Laundries

• Develop and implement BMS unit pilot and Development of National Kiosk

• VHA EOC Assessment & Compliance Software Tool Utilization.

• Process/finalize the OPM 0673 Standard Revision request

• Continue to engage in the development and implementation of SOARD

Maximo

• Redesign EPS Website

• Develop a policy regarding the Acquisition or Artwork and Decorative Items.

• Continue EPS Mattress Collaboration w/ Office of Logistics: Inventory

control, tracking, inspection criteria development w/ acceptability factors,

mattress repair/replacement plan, minimal standards/specifications &

mattress strategic sourcing initiatives

• Revise Elements of Excellence (EOE) assessment template and educate field

on it’s use

• Complete the Task Frequency Analysis (TFA) for all networks (currently 50%

have been completed)

• Increase involvement with CFM in developing and revising design guides

• Waste Tracking/Practice Greenhealth (PGH) Tracker34

• Active Strategy Enterprises (ASE) EPS Program Performance Measure

Tracking

• Furniture Procurement Standardization

• Revision of Sanitation Procedure Manual Template

• ID Sustainability Efforts

• EPS/SPS Field Advisory Committee (FAC) (Non-Critical RME Minimal Needs

Requirements Matrix)

• VHA Laundry Plant Certification Assessment Process

• Interior Design Program Guide

EPS Resources

• EPS Website http://vaww.vhaco.va.gov/EPS/Contains EPS Objectives and goals, EPS programs, program guides and directives, best

practices and announcements• EPS SharePoint Sitehttp://vaww.vhaco.va.gov/EPS/default.aspContains information from the director and program managers• EPS Interior Design Websitehttp://vaww.vhaco.va.gov/EPS/EPSInteriorDesignHome.aspContains VA Interior Design Resources, Government Websites, Procurement Tools, Elements

of Design and Masterpieces• EPS Interactive Directory http://vaww.vhaco.va.gov/EPS/EPSMAPS1.aspContains EMS Chief, and Assistant Chief locality and VISN information

EPS Conference Calls

• EPS Monthly National Conference Call – Occurs the 1st Wednesday of every month/3:00 pm EST1-800-767-1750 Access Code:16600

• EPS Interior Design National Monthly Conference Call – Occurs the 2nd Monday of every month/2:00 pm ESTVia Lync (1-855-767-1051 Conference ID Code: 8230439)

• Green Environmental Management Systems (GEMS) National Monthly Conference Call – Occurs the 2nd Tuesday of every month/11:00 am EST1-800-767-1750 Access Code:76686

• EPS Educating for Excellence Monthly Conference Call– Occurs the 1st Tuesday of every month/1:00 pm EST1-800-767-1750 Access Code: 49419

Questions

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