ETIQUETTE AND CONVERSATIONAL SKILLS

GROUP 5 :- ATUL GULIA AYUSH AGARWAL

AMIT GARG AYUSH LAMBA

MOHIT GAUR

BODY LANGUAGE(Do’s and Don’t)

WHAT IS BODY LANGUAGE …????The conscious and unconscious movements and postures by which attitudes and feelings are communicated.

NON-VERBAL COMMUNICATIONS

NON VERBAL COMMUNICATION/BODY LANGUAGE

EYE CONTACT

OUR FACIAL EXPRESSION

SUSE OF

PERSONAL SPACE

OUR POSTURE

OUR GESTURES

DO’S IN BODY LANGUAGE

• DON’T CROSS YOUR ARMS OR LEGS .

• HAVE EYE CONTACT BUT DON’T STARE .

• DON’T BE AFRAID TO TAKE UP SOME SPACE .

• DON’T SLOUCH , SIT UP STRAIGHT .

• DON’T FIDGET .

• USE YOUR HAND MORE CONFIDENTLY

• ATLAST , KEEP A GOOD ATTITUDE .

DONT’S IN BODY LANGUAGE

• INCESSANT NODING .

• DISTRACTED LOOK(TAPPING FEET , DRUMING FINGERS , TOUCHING HAIR , CLOTHES , FACE).

• REDUCING YOUR SPACE .

• LOOKING UNINTERESTED OR TO INTENTLY .

• FORGETTING TO NODE .

• CLENCHING YOUR FISTS .

INDIAN GESTURESWHILE GESTUTRES ENHANCE AUR ABILITY TO COMMUNICATE , THEY SHOULD BE USED IN MODERIZATION .

IN INDIA THERE ARE SEVERAL GESTURES ACROSS THE LENGTH AND BREADTH OF THE COUNTRY WHICH ARE UNIQUE TO OUR CULTURE .

• THE TOUCHING OF FEET OF ELDERS TO SHOW RESPECT .

• THE TWISTING OF HAND TO SHOW “WHO KNOWS”.

• THE FOLDING OF HANDS OR NAMASTE TO GREET / SHOW HUMILITY .

GESTURES IN INTERNATIONAL BUSINESS

• SMILING – SHOWS HAPPINESS IN EUROPE AND IN USA / CONFUSION IN JAPAN .

• USE OF LEFT HAND – IN INDIA , SRI LANKA , THE MIDDLE EAST AND AFRICA , THE LEFT HA ND IS CONSIDERED UNCLEAN, WHILE IT HAS NO SIGNIFICANCE IN MOST OTHER PARTS OF THE WORLD .

• BELCHING – IN CHINA , TAIWAN BELCHING IS CONSIDERED A COMPLIMENT TO THE CHEF , HOWEVER IN USA AND WESTERN EUROPE IT SHOWS PATHETIC TABLE MANNERS .

• TOUCH – IN INDIA PATTTING MEMBERS OF THE SAME SEX ON THE BACK OR PULLING THEM BY THE ARM IS CONSIDERED WARM AND CARING .TOUCHING IN BUSINESS IS CONSIDERED OFFENSIVE IN NORTH AMERICA AND WESTERN EUROPE .

COMMON BODY LANGUAGE SIGNALS

STRAIGHT WALK ------------------------- CONFIDENCE STANDING WITH HANDS ON HIPS -------------------------AGGRESSIVE

TOUCHING /RUBBING NOSE -------------------------HIDDING SOMETHING/LYINGNAIL BITTING -------------------------ANXIETY/INSECURITY

TILTING HEAD TOWARDS A PERSON -------------------------SHOWING INTEREST

THANKS……..