Post on 07-Apr-2018
transcript
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ETIQUETTE & MANNERS:
Social rules for theprofessional
Compiled by Dotty Harshberger
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No matter what the
situation, social etiquetterules should be followed.
When should you beparticularly aware of
your manners?
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Consider some of the
benefits of etiquette… • Gives professionals
the tools to impressclients andcolleagues.
• It puts others atease so thatbusiness can beconducted.
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and…
• Helps to establishrapport with
others moreeasily.
• Builds confidenceand helps createa winning style.
•Gives theorganization anoverall polished,professional
image.
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and
Possessing a high level of etiquetteknowledge and skills buildsconfidence and instills the
perception of trustworthiness
in others.
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Introductions
• When you arespeaking with
someone youknow andsomeone newapproaches,
always make anintroduction.
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When making an
introduction…
• Give a piece of
information aboutthe person—it canbe a conversationstarter.
“This is Sue, she just opened anew store in
town.”
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What?
• LISTEN to andconcentrate on
conversations—don’t just wait foryour turn to talk!
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Don’t Jump!
• Resist the urge to jump into a
conversationwhen someonepauses inthought. Wait a
second or two,then respond.
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Just a peck will do.
• A kiss on the cheek asa greeting is okay at aholiday gathering or aconvention when youhaven’t seen theperson in awhile.
• Resist the smooch ina purely businesssetting.
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Smile, you’re on Candid
Camera!
• Be an activelistener—smile,nod, make eyecontact and agree
when appropriate.
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My Space
• Respect a person’spersonal space—don’t get too close!If you can smelllunch on theirbreath—you may betoo close!
• Give them a breathmint!
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Build your vocabulary!
• Avoid vulgarreferences and
swear words.
• Poor language ISNOT professionaland offendssome.
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Networking
Based on the success of your firstimpression, the other person willdetermine whether or not you are
worthy enough for them tocontinue investing themselves in
developing a relationship with you
and your company.
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Mind your own business!
• Don’t ask personalquestions!
Like…
How much did that cost?Why did they divorce?
Did you get a raise?
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You’ve got to be kidding!
• Gossip—keep it toyourself!
• Gossip: Everyonewants to hear ituntil it’s about
them!
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Hold the door.
• Whoever (guy orgal) gets to the
door first shouldopen it and holdfor others whoare following.
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The door is closing…
• At an elevator,
those in theelevator shouldget off beforeanyone else get
on.
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Meeting Seating
• Generally thechairperson sitsat the end of thetable farthest
from theentrance.
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Does anyone know what
time it is?• If you are attending
the meeting—be ontime!
• On time means
arriving a fewminutes BEFORE themeeting begins.
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Who’s in charge of this
meeting?• If you are leading a
meeting ARRIVEEARLY! Check theroom’s temperature,lighting, and
arrangement.• Get yourself organized.
• Greet the participantsas they arrive.
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Keep your Word.
• Do what you promised you woulddo!
Make that phone call!Write that note!
Make the arrangements!
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H2O
• Always thirsty? See adoctor!
• Having a bottle of wateris alright if water isavailable to others.
• If you’re the only one—put it away!
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Placing a telephone call…
• If you’re makinga call, identify
yourself first,then ask to speakto the personyou’re trying to
reach.
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When you finally reach the
person…
• Before you jumpinto a deepconversation, askif they have time
to talk.
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If you’re on the phone and
another call comes in…
• Always ask if it’salright to putthem on hold.
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Sign Language?
• Do not interruptsomeone on thetelephone bygesturing,
speaking orwriting themnotes!
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What about voicemail?
• If you must leave amessage, state yourname (spell if theydon’t know you),phone number, dateand reason for thecall.
• Repeat your phonenumber at the end—SLOWLY.
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You’re Ringing
• When you are in
ANY meeting,turn off your cellphone ringer—accept voicemail
and textmessaging only!
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Can you hear me now?
• If you MUST take a call ina public place—try to
move to a more privatespace.
• Hearing one-sided
conversations alienatesthe person NOT in theconversation!
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I can’t talk now, but…
• If you must talk
in a public place(bus, elevator,airplane etc.)keep it short and
discreet.
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Rapid Response
• Forget junk mailand forwards, butALWAYS respondto a real messageon your e-mail.
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watch wat u say
• While our Internetculture is full of
shorthand, checkyour e-mail forgrammatical,capitalization and
spelling errors!In business—noshorthand!
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Moving?
• Close your e-mailaddress at an old
job and havethem forwardedto an appropriateperson.
• Let everyoneknow your new
e-mail address.
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No eating with your
fingers!• During the first
course of the meal,
use the utensils onthe outside.
• For example, thesalad arrived, usethe fork on the farleft. Entrée arrives,the next fork.
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I want to eat my dessert!
• When wanting toeat your dessert,use the utensilsthat were placed
above the plate.
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Put the napkin where?
• Open the napkin,refold in half and
place in onto yourlap with the foldaway from you.
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How did that get on the
floor?
• If your utensils ornapkin fall, DONOT crawl aroundon the floor to
retrieve—flagdown a waiterand ask foranother.
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I can’t eat another thing.
• Finally doneeating?
Place all of yourutensils on theplate with the tipof the fork andknife across theplate, pointing at11 o’clock.
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Chop sticks or Chop Suey?
• Eat your ChopSuey (or any
other food) withchop sticks ONLYif you alreadyknow how to use
them—learning infront of someonecan be ugly!
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What’s in my Mouth?
• Great meal when— all of a sudden yourealize something in
your mouth needs tocome out!
• Cover your mouthwith a napkin andget it out—discreetly!
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Doing lunch?
• Whoever invites acolleague or client
to a businesslunch pays for it—that includes thetip, coat check
and parking if necessary.
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Where to Lunch
• Select a restaurantthat is conducive to
conducting business.
• The restaurant
should be centrallylocated for both, orclose to the guests’ office.
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Mirror, mirror on the wall…
• Don’t primp at arestaurant tableor in public.
• Use the restroom
to groom!
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Party time!
• Have fun, butmaintain control!
DO NOT
get drunk
hit on a co-workerstay at the buffet
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Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
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Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises thatare rude anddisgusting!
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Allergies and colds
happen, but… • DO NOT blow
your nose at a
table. It’s alrightto pat your nosewith a tissue.Otherwise, excuse
yourself and finda place awayfrom others.
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Finally…
• Take time to say “please” and “thank you” more often.
• Don’t forget to say “Hello” ratherthan “Hi”.
• Say “you’re welcome” rather than “no problem.”