Evaluation Concepts

• Concepts

• Evaluation

• Reporting

Overview

Working Definition

Effective evaluation is an accurate assessment of individual performance

Concepts

Concepts

Working Definitions, continued

Reporting: action(s) to take note of a subordinate’s performance (or behavior)

•Formal reporting (in writing)• Informal reporting (verbal)

TYPES OF EVALUATION

TYPES OF REPORTING

Concepts

EVALUATION

• Establishing Effective Standards

• Observing

• Measuring

Tenants

EXAMPLE OR NOT?

“Become a quality typist”

“Within 4 months, be able to type 35 words per minute with three or less

mistakes.”

Evaluation

EXAMPLE OR NOT?

“Successfully complete all volumes of CDCs”

“Attain at least a 70% on all volume review exercises of CDC’s in six months”

Evaluation

• Worker Meeting Standards

• Worker Not Meeting Standards

• Track Typical Performance

• Deciding Work Assignments

Uses for Evaluation

• Ratability

• Relevancy

• Variability

• Personal Bias/General Impressions

• Currency

• Logic

Pitfalls for Evaluation

Informal

Formal

Reporting

EXAMPLE OR NOT?“ I watched you help that customer and you did

a great job.”

“I noticed the compressor you changed last night was done in record time. The

maintenance was flawless, but there was a problem with the paperwork. Please be sure

to sign the card before you send it in.”

Reporting

• Let workers know where they stand• Provides a record of performance

Uses for Reporting

• Positive or negative anticipation• One-way communication• Abstract reports• Reports without data

Pitfalls of Reporting

• Concepts

• Evaluation

• Reporting

Summary