© 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

External NonStop Technical Library (NTL) Moving to the HP Support Center (HPSC)

Sonja Ingeroi 07/24/2012 NonStop Publications

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Agenda

Overview: NTL Moving to the HPSC

What is the HPSC and Why Are We Moving?

Explore NTL on the HPSC Now

To Search for NonStop Manuals on the HPSC

• Changes/Where to Get More Information

Make Your Own Documentation DVD

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Overview: NTL Moving to the HPSC NonStop manuals are moving from the Business Support

Center (BSC) to the HP Support Center (HPSC).

Manuals are currently in both locations, but after the cutover date you will find these manuals only on the HPSC.

Cutover date is currently projected for mid-September.

NonStop solutions previously available in KBNS have already moved to the HPSC.

Go link that takes you directly to the NonStop collections http://www.hp.com/go/nonstop-docs will take you to the correct location on the HPSC after the cutover.

There will be a Support Note.

A new document, Tips for Locating NonStop Manuals in the HPSC, will be available to assist you.

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What is the HPSC and Why Are We Moving?

URL: http://www.hp.com/go/hpsc

Go-forward, strategic support portal for HP commercial and enterprise products

Built to be “best-in-class” in features and personalization

Continued growth and improvements are planned

Consolidates several legacy portals including: KBNS, IT Resource Center (ITRC) portal, Business Support Center (BSC) portal, and others

Information is available now on the HP Support Center

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Explore NTL on the HPSC Now

To Navigate to a NonStop Manual on the HPSC

From the Select a product category drop-down list in the middle of the page, select Servers then click GO.

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Click your way through three pages NonStop Servers>NonStop Technical Library>HP Integrity NonStop Servers.

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You won’t need to do all of this clicking when the

http://www.hp.com/go/nonstop-docs link is active.

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Click one of the familiar documentation categories, such as HP Integrity NonStop J-Series.

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A few of the most viewed manuals in the collection are displayed.

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Click View all most-viewed

solutions for this product.

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Many manuals in the collection are returned in order of

most frequently viewed. This is not the entire doc set.

Click Title to sort the manuals alphabetically.

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Click Updated Date to sort the manuals by

release date.

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To view the entire set of customer documentation,

click “Manuals” from the left navigation bar.

Click Manual to see the entire doc set.

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All the manuals for this product will be listed.

All three column headings can be sorted. The

default sort is by the most recently updated date.

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To Search for a NonStop Manual on the HPSC

1. At the top of the page, in the Search HP Support Center field

type your search term, then a space then +NonStop then press Enter or click the magnifying glass.

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2. Scroll to the bottom of the page, and under Filter options, deselect the checkboxes next to everything except Manuals, guides, reference documents.

3. Click the SEARCH button in the section above, under Refine your

search.

Only manuals related to your search are returned.

Click here to deselect all.

Then click here to search only pubs.

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Upcoming Changes/Where to Get More Information The “cut-over” date (currently mid-September) is part of a major release that will also include changes to Navigation, Appearance, and Search.

www.hp.com/go/hpsc

Clicking on “features and benefits”

Takes you to this page… See “Related Resources” for

presentations, FAQs, brochures,

Getting Started, and more

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Download a Free NonStop Documentation DVD Image

1. Go to http://www.hp.com/go/softwaredepot.

2. Under Our top featured products, select HP NonStop.

3. Select HP NonStop Technical Library Instant Information DVD.

4. Click the Receive for Free button.

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Please Note You might need to provide your HP Passport

credentials before you can download the file. Getting these credentials is easy.

The delivery receipt page provides an option for using HP Download Manager to download the large file. Chose this option. Download works well in the background.

When download begins, the “Time Left” reported at first can be misleadingly high.

Download takes less than 3 hours even over a145KB/Sec connection, and less than an hour over faster connections.

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Using the DVD Image

Burn the physical Media with a DVD burner.

Or skip making a physical DVD and use a virtual DVD drive utility to access the content.

Either way, you can chose to run the library from the DVD image or install the library on your system.

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Making Sure Your Manuals are the Most Recent

A DVD .iso image is available approximately 3 days after each RVU FCS.

Some manuals might be updated between RVUs, especially for independent products.

Compare the date of your DVD image with the dates shown in the Updated Date column of the HPSC (Date posted column in the BSC).

HPSC has the benefit of letting you see manuals published after a certain date together, in fact, that is the default view.

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Questions?

Documentation Feedback:

• docsfeedback@hp.com

Contact Me Directly:

• sonja.ingeroi@hp.com

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