Post on 30-Dec-2015
transcript
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
CIPD
Using competencies and business values to build a performance management system that’s linked to business objectives.
John Loughran
November 2003
PEARN KANDOLA
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
OVERVIEW
Performance management - the first of the fundamentals.
Competencies in performance management - a lot done…
Values in performance management - making a good tool sharper.
Discussion points.
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
Practice of occupational psychologists Founded in 1984 54 staff, 30 occupational psychologists Dublin and Oxford Focused expertise
PEARN KANDOLA
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
EXPERTISE AND VALUES
Act with integrity Always deliver Work in partnership Apply psychology Push the boundaries
AssessmentDevelopment
Diversity
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
KEY PSYCHOLOGICAL PRINCIPLES
“What gets measured - gets done”.
“You get what you pay for”.
“You can take a person out of the bog, but can’t take the bog out of the person”.
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
PERFORMANCE MANAGEMENT
THE FIRST OF THE FUNDAMENTALS
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
To create organisational success by optimising the individual’s contribution over time.
PERFORMANCE MANAGEMENT - THE RATIONALE
What gets measured - gets done.
Align contributions Clarify expectations Facilitate equitable recognition and feedback Ensure personal and career development Assist with organisational agility
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
FIRST OF THE FUNDAMENTALS
Employee engagement
Innovation
Work-life balance
Ethical practice
Talent management
Managing diversity
Performance Management Capability
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
COMPETENCIES IN PERFORMANCE MANAGEMENT
A LOT DONE...
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
The ideal framework: making it real; how many levels? how many competencies?
Linked to reward or not? Coping with the complexity. Supporting processes.
COMPETENCIES - KEY ISSUES
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
Tailored to your organisation Future proofed Multiple levels as appropriate
THE IDEAL FRAMEWORK
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
MULTIPLE LEVELS
Cu
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Pe
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En
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Cre
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ki n
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Pla
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Re
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Level 1
Level 2
Level 3
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
Tailored to your organisation Future proofed Multiple levels as appropriate
THE IDEAL FRAMEWORK
Optimum competencies to ensure precision
Complimented with a thorough expertise directory
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
LINKED TO REWARD OR NOT?
Cons Discourages
acknowledgement of development needs.
Inappropriate context for learning.
Unreliable
Pros Encourages impassioned
discussion of objectives.
Shows that the organisation takes development seriously.
You get what you pay for.
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
COPING WITH THE COMPLEXITY
1. Diagnosis
2. Objective setting
3. Ongoing activity and review
4. Repeat diagnosis
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
Development directories Coaching Mentoring Manager 1:1s Assignments 360° feedback
SUPPORTING PROCESSES
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
COMPETENCIES IN PERF. MGMT. CRITICAL SUCCESS FACTORS
Shared understanding of the benefits Top level commitment Tolerance of management discretion Management competence Development focus
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
VALUES IN PERFORMANCE MANAGEMENT
MAKING A GOOD TOOL SHARPER
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
VALUES DEFINED
“While the vision of the organisation tells the team in which direction the organisation is going and what it plans to accomplish, the organisation’s values tell the team how to
accomplish the vision. Values are the subtle control mechanisms that informally sanction
or prohibit behaviour”.
Wellins, Byham and Wilson (1991).
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
Walt Disney (excerpt) No cynicism; Creativity, dreams and imagination.
SONY (excerpt) Being a pioneer - not following others; doing the
impossible.
VALUES - SOME EXAMPLES
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
Lloyds TSB (excerpt) Accessibility - Being approachable,
honest, straightforward and welcoming whenever, wherever and however customers want us.
VALUES - SOME EXAMPLES
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
COMPETENCIES & VALUES
Represent the true identity of the organisation
Explain the “WHY” behind our actions
Remain fixed over time
Are non-negotiable
Represent the desired style of behaviour of the organisation
Explain the “HOW” of our actions.
Must change over time.
Must not be prescriptive
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
Customer Focus Respect for each other Teamwork Initiative Professionalism Quality
VALUES - DISTINCTIVE?
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Environment
HOW IT ALL COMES TOGETHER
Performance
CompetenceValues
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Individual and organisational values - a battle for dominance?
Are values-driven organisations experiencing the benefits?
Values in performance management. Supporting practices.
VALUES - KEY ISSUES
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
Organisational behaviour Personal values
“I believe this is right”
“It’s important to me to do it this way”
A BATTLE FOR DOMINANCE?
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
Organisational values
“This is what is important around here”
“From experience, if I were you I’d do it this way”
A BATTLE FOR DOMINANCE?
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
For the individual: More powerful psychological contract Less need for personal branding
For the organisation: Powerful organisational branding Clarity of focus over time Consistency of behaviour Setting higher standards
THE BENEFITS
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
Review objectives Review values Establish the profile Link to the competencies
VALUES IN PERFORMANCE MANAGEMENT
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
SAMPLE PRO-FORMA
Times when it was evident:
Times when it was not evident:
On target�
Some progress�
Little progress�
Act with integrity
4 or 5 indicators• • • • •
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
More insightful / personal conversations More meaningful benchmark Establishes links between competencies Clearer focus on consequences of
behaviours
THE BENEFITS
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
VALUES IN PERF. MGMT. CRITICAL SUCCESS FACTORS
Clear set of values Widely understood Widely lived Managers as coaches
Shared understanding of the benefits
Top level commitment Tolerance of management
discretion Management competence Development focus
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Eastern Regional Health Authority Údarás Réigiúnda Sláinte an Oirthir
Power structures Metrics Role modelling People processes Messages Rituals Artifacts
SUPPORTING PRACTICES