FastFactsFeature Presentation

February 19, 2010

We are using audio during this session, so please dial in to our conference line…

Phone number: 877-468-2134 Participant code: 182500

© 2010 The Johns Hopkins University. All rights reserved.

Today’s Topic• We’ll be taking a look at…

SAP Upgrade Update

Today’s Presenters

Geof CorbSenior Director, Enterprise Applications

Jill MikrosDirector, Planning & Operations

Session Segments• Presentation

– Geof and Jill will provide an update of the SAP upgrade.

– During their presentation, your phone will be muted.• Q&A

– After the presentation, we’ll hold a Q&A session. – We’ll open up the phone lines, and you’ll be able to

ask questions. – Geof and Jill will answer as many of your questions as

time allows.

Contact Us

• If you would like to submit a question during the presentation or if you’re having technical difficulties, you can email us at: fastfacts@jhu.edu

• You can also send us an instant message! – GoogleTalk – HopkinsFastFacts@gmail.com– AOL Instant Messenger – HopkinsFastFacts– MSN – FastFacts@jhu.edu

Survey

• Survey– At the end of this FastFacts session, we’ll ask you to

complete a short survey. – Your honest comments will help us to enhance and

improve future FastFacts sessions.

SAP UpgradeWinter 2010 Update

Geof CorbSenior Director, Enterprise Applications

Jill Mikros,Director, Planning & Operations

IT @ JH – Enterprise Business Solutions

Reasons to Upgrade

• Maintain SAP products• Implement new features and functionality

– Including harmonization of user interface across ECC (formerly R/3) and SRM (shopping cart)

– More flexible platform allowing for better integration opportunities via Service-Oriented Architecture (SOA)

• Influence future product development• Collaborate with other SAP customers

8

“Technical Upgrade”• Upgrade technical components

of the systems and minimize functional changes– Shorter upgrade timeline, less

training, less impact to users, less risk

– SAP best practice– Prerequisite to implementing

new features & functionality– Some functional changes, like

new shopping cart experience, are unavoidable

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Guiding Principles

• What was will be– Functionally equivalent to current environment

• No new functionality– Introduce after technical upgrade is complete

• Theirs, not ours– Retire customizations in favor of standard SAP

functionality, where feasible

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1 2 3 4 5 6 7 8 9 10 11 12

JUL AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUN

Prep BlueprintRegression Test

RealizationRemediation & Unit Tests

Year-End &Support Packs

Integration & User Acceptance Test

Final Prep

Post Go-Live Support

Go-Live

Timeline

Soft Freeze Hard Freeze

no new enhancements no system changes

Parallel Payroll

Mock Runs

Revise Training Materials Deliver Training

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Go-Live

• Planning for 4 days of production downtime– Offline after business hours on Friday, May 14– Online before business hours on Wednesday, May 19

• Revise downtime estimates during testing in Spring• Departments need to plan for downtime Mon/Tues

12

Upgrade vs. Implementation

• Users are already familiar with SAP• Minimal impact to day-to-day activities• Lessons learned

– Change management– Training– Transparency and inclusion

13

User Impact*

Of nearly 9,600 users:

•55% will need to learn new shopping cart interface

* Initial estimates based on observations to date 14

Training• Leveraging existing, successful

training strategies– E-learning– FastFacts– Instructor-Led Training (ILT)– Job Aids– Coaching

• Direct, targeted communications to affected end users based on roles

15

Your Computer

• No new browser requirements– Supported = IE6, IE7, Firefox 2– Unsupported = IE8, Safari,

Firefox 3• No new SAP GUI software for

Windows users• New version of Java GUI for

Mac OS 10.5+ users– Encouraged to keep current

with latest versions; see h1support.jhu.edu

16

Support at Go-Live

• Provided through normal primary support channels– Shared Service Centers– Controllers’ Offices– IT@JH Help Desk

• Enterprise Business Solutions (EBS) will be “all hands on deck,” with consultant support

17

Next Upgrade• Not for a while

– Enhancements Packs = Innovation Without Disruption– SAP’s New “7-2 Maintenance Strategy”

• Hardware refresh/replacement

Dec

Mainstream Maintenance Extended Maint. (+ 2%)*

SAP ERP 6.0, SAP NW 7.0

Mainstream Maintenance Extended Maint. (+ 2%)*

SAP CRM, SCM, SRM 7.0

Ramp-Up

Dec

Cust.-Spec.Maintenance

Cust.-Spec.Maintenance

Ramp-Up

2011 20122009 2010 20142013 2015 2016 2017200820072006

7 2

EHP** EHP** EHP** EHP** EHP** EHP**

EHP** EHP** EHP** EHP**

No

v

Dec

Mainstream Maintenance Extended Maint. (+ 2%)*

SAP ERP 6.0, SAP NW 7.0

Mainstream Maintenance Extended Maint. (+ 2%)*

SAP CRM, SCM, SRM 7.0

Ramp-Up

Dec

Cust.-Spec.Maintenance

Cust.-Spec.Maintenance

Ramp-Up

2011 20122009 2010 20142013 2015 2016 2017200820072006

7 2

EHP** EHP** EHP** EHP** EHP** EHP**

EHP** EHP** EHP** EHP**

No

v

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In the Meantime…• Security

– Evaluating opportunities to improve and simplify– Understanding user challenges

• Performance– Improving query & report performance based on user

input– Proactive monitoring

• Reporting & Business Intelligence– Piloting reports development outside of BW– Assessing platforms and opportunities for user

empowerment

19

Summary

• No significant changes to user experience except shopping cart

• No expectation of performance improvement

• Take advantage of new and improved features after Go-Live

• Go-Live is May 15-19

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More Information• Website

– SAPatHopkins.org• Confluence = project knowledge management wiki

– know.isis.jhu.edu/display/SAPUP• Social Networking

– twitter.com/sapupjh– facebook.com/sapupjh

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Contact UsGeof CorbSenior DirectorIT @ JH - Enterprise Applicationsgeof@jhu.edu | 410-735-4001

Jill MikrosDirector, Planning & OperationsIT @ JH - Enterprise Business Solutionsjmikros@jhmi.edu | 410-735-7032

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• We’re going to open the phone lines now!• There will be a slight pause, and then a recorded voice will provide

instructions on how to ask questions over this conference call line.• We’ll be answering questions in the order that we receive them.• We’ll also be answering the questions that were emailed to us during

the presentation.• If there’s a question that we can’t answer, we’ll do some research

after this session, and then email the answer to all participants.

Q&A

Thank You!

• Thank you for participating!• We would love to hear from you.

– Are there certain topics that you would like us to cover in future FastFacts sessions?

– Would you like to be a FastFacts presenter?– Please email us at: fastfacts@jhu.edu

Survey

• Before we close, please take the time to complete a short survey.

• Your feedback will help us as we plan future FastFacts sessions.

• Click this link to access the survey… http://connect.johnshopkins.edu/fastfactssurvey/

Thanks again!