feedmefeedback.mea study of feedback patterns

feedmefeedback is a blog started in january 2014. !

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It’s a collection as well as an ongoing study of feedback & customer service patterns.

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It was born out of my interest in how organisations approach the challenge of engaging customers to

provide meaningful feedback.

Why am I interested in feedback patterns?

2 main reasons

Passionate for observing, understanding and identifying user challenges

Interest in exploring differences between… !

Being asked to give feedback

vs Giving feedback

voluntarily

A few trends observed so far…

Incentives

Receipts

QR codes

Digital kiosks

Digital kiosks

Aesthetics

URL prompts

Rating faces

Rating faces

Next steps

‣ Interview organisations and customers

‣ Articulate problems ‣ Design experiments to test

feedmefeedback.me !

Comments and feedback: @anaceciliaboman

anacecilia.boman@gmail.com