Final Anniversary 2012 2013 Evaluation for Lavanya Roseline N Xls

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Read Me before you upload

Read the following instructions carefully :

1 Welcome to Self Evaluation using file upload (.ods format) feature !

2 Save the downloaded file in .ods format only and upload it in the same format.

4 Character range for comments : Minimum 25 characters to Maximum 1500.

5 You should fill comments and rating for all the goals/ attributes before you upload.

Fill in the evaluation comments (Column 'G' in Goal Sheet, 'D' in Attribute Sheet) and rating details (Column 'H' in Goal Sheet, 'E' in Attribute Sheet) in the adjacent Goal Sheet and Attribute Sheet.

Review the rating and evaluation comments thoroughly before you upload this spreadsheet on SPEED.

'Validate Goals' and 'Validate Attributes' Buttons would be enabled only if Macro is enabled on the M/C.Instructions to enable a macro : Go to Tools-->Options-->OpenOffice.org-->Security-->Macro Security-->Security Level-->Select 'Low'-->OK After enabling the macro, close the spreadsheet and re-open it, then you can use the 'Validate Goals' and 'Validate Attributes' Funtionality

Read the following instructions carefully :

Welcome to Self Evaluation using file upload (.ods format) feature !

Save the downloaded file in .ods format only and upload it in the same format.

Character range for comments : Minimum 25 characters to Maximum 1500.

You should fill comments and rating for all the goals/ attributes before you upload.

in Attribute Sheet) and rating details (Column 'H' in Goal

before you upload this spreadsheet on SPEED.

' Buttons would be enabled only if Macro is enabled on the M/C.

Go to Tools-->Options-->OpenOffice.org-->Security-->Macro Security-->Security Level-->Select 'Low'-->OK After enabling the macro, close the spreadsheet and re-open it, then you can use the 'Validate Goals' and 'Validate

Final Anniversary 2012-2013 Evaluation For Lavanya Roseline N

Lavanya Roseline N (517201)

Final Anniversary (2012-2013)

Role Production Support Executive

Evaluation Goal Sheet

Goal Measure

Customer Customer Satisfaction Index > 97.5% 5 1

Customer No of Customer appreciations 2/ Quarter 5 1

Customer No of Customer Escalations 0/ Quarter 5 1

Customer Compliance to E&N and SRT activities 100% 5 1

Customer Contribution to Problem Mgmt activities 5 1

Customer 100% 5 2

Learning and Growth 100% 5 2

Learning and Growth 5 1

Learning and Growth 5% of effort 5 2

Learning and Growth 100% 4 2

Internal Status Reporting 5 2

Appraisee Name (Emp #)

Project Name (SWON)

MM-PR8018283-ITAPPSupp-Chn (2208987)

Appraisal Type (Year)

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Goal Perspective

Target/ Units

Goal Weightage

Difficulty Level

5% effort / Month

BMC Compliance(L2 L3 Profiling, resolution updates, CR creation, etc)

Awareness on TCS Internal Processes and Tools like IPMS , iQMS etcNumber of relevant Technological/ Domain Certifications / Tests completed (External/ Internal)

1 Per Quarter

Number of learning days/ e-learning courses completed/ knowledge sharing sessions attended in a year as identified by supervisor

Number of existing competencies moved up the proficiency level in Q1, Q2, Q3 and Q4

On time and with quality

Validate Goals

Internal Team Engagement Activities 2 per quarter 5 2

Internal Internal Process compliance and awareness 5 1

Internal 4 2

Internal 5 1

Internal No. of additional application tickets resolved 5 2

Internal # of Training programs attended / conducted 5 1

Internal Compliance to Shift-handoff 100% 5 2

Internal Flexibility during Emergency needs 100% 5 1

Internal Compliance to shift timings 100% 4 2

Finance Timesheet Compliance - Daily 100% 5 2

Legend

Role Based Goal MeasureProject Goal MeasureCustomized Goal Measure

iQMS,security and iPMS Processes - 100%

iCALMS Competency Compliance (project role and unique competencies)

1 per Half yearly - E3

Contribution to Center/Organization level activities

3 per half yearlyCross leverage - 1 application

2 per Half yearly

Evaluation Goal Sheet

Appraisee Comments

Yes Till now I have not received any escalations from customer

Yes I would like to contribute my participation in SRT activities

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Aligned To Supervisor

GoalAppraisee Rating

I have received 100 % customer satisfaction index with good comments

5-Atleast 125% achieved

I have received customer appreciation for my work in scorecard generation in Quality system and for other. I also maintain a good relationship with the customer.

5-Atleast 125% achieved5-Atleast 125% achieved4-100% of the goal

I have contributed to problem management activities and have been appreciated by my team mates and client

5-More than 100% achieved

I used to monitor the queue regularly and also will resolve the tickets efficiently in time.

I am aware about the TCS internal processes. I keep updated myself about the TCS internal processes

I have completed all the competencies in I-CALMS and planning to take some domain and technological certifications

Have attended training in web logic and have completed the e-learning in PL/SQL

I have completed all the competencies that has been assigned to my role in I-CALMS

I used to respond quickly to the issues raised by the customers through BMC or mail

Validate Goals

Yes I have involved in team engagement activities

Yes I have actively participated in organization activities

Yes I am working in quality application issues

Yes I have attended trainings on Web logic.

Yes I used to work in OT during emergency needs.

Yes I will fill my time sheets daily

I am aware about the TCS internal processes. I used to apply leave and take PL permission whenever necessary.

I have completed all the competencies that has been assigned to my role in I-CALMS

5-Atleast 125% achieved4-Atleast 125% achieved4-Atleast 125% achieved4-Atleast 125% achieved

I used to give proper shift handoff whenever a issue needs a follow up.

5-Atleast 125% achieved5-Atleast 125% achieved

I always adhere to the shift timings. I used to be in time to office whenever I was asked to come.

5-Atleast 125% achieved5-Atleast 125% achieved

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Lavanya Roseline N (517201)

Final Anniversary (2012-2013)

Role Production Support Executive

Evaluation Attribute Sheet

Attribute Definition

Communication 5

Analytical Ability 5

Team Skill 4

Continual Learning 5

Problem Solving 5

Legend

Role Based Goal MeasureProject Goal Measure

Appraisee Name (Emp #) Project Name (SWON)

MM-PR8018283-ITAPPSupp-Chn (2208987)

Appraisal Type (Year) Enable Macro to enable the "Validate Attributes" Button.

Please validate by clicking on “Validate Attributes” button before you upload this excel on SPEED

Weightage

Capability of an individual to convey the right information and influence others towards desired action either verbally or by written means

Ability to make systematic and rational judgments based on relevant information.

It is the ability of an individual to create an environment of trust and cooperation through an open exchange of ideas towards achieving team goals.Attitude to continuously seek knowledge to enhance one's professional growth & performance

Customer Orientation

Focuses on discovering customer's needs and finding out how to best meet them. Works to create customer focused services and solutions.

Initiative / Proactiveness

Takes action to meet work-related objectives without being asked or required to do so. Seeks out and willingly undertakes new challenges, responsibilities / assignments.

Identifies the problem, understands its nature and its component parts and the relation between them. Generates timely and well developed solution to addresses the problem.

Customized Goal Measure

Evaluation Attribute Sheet

Appraisee Comments

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Appraisee Rating

I will ensure good communication with the team mates and clients and I will be clear in explaining the content through mails/Motorola chatsI used to make systematic and rational judgments based on the relevant information which helps to resolve the issue efficiently in time.

I always share my knowledge or ideas with my team members. I used to work as a team whenever we face a critical situation.

I am very much fond of learning new things and I used to enhance my knowledge by attending trainings and taking courses in ICALMS

Whenever customer encounters a problem, I used to understand their need and will provide a possible solution efficiently in time. I will ensure that I meet their requirement

I have taken other responsibilities like testing and getting approval during the migration of Database and also in deployment. I have ensured that I finish those assignments in time.

Whenever a problem is encountered I always try to understand the nature and root cause. I used to suggest a possible solution which helps to resolve the problem.

Validate Attributes

Select

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Errors(if any)

ERRORS DETECTED IN GOAL SHEET

ERRORS DETECTED IN ATTRIBUTE SHEET

Errors(if any)

Final Anniversary 2012 2013 Evaluation for Lavanya Roseline N Xls

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