The Finch Difference

Our business is relationship

driven. We are energetic and

committed to the long-term,

enabling us to create robust

solutions that best protect your

interests.

You will find us to be

professional, approachable

and empathetic, delivering a

personal service reflected in our

promises to be Clear, Simple,

Efficient and Connected.

Our Claims Proposition

At Finch we believe that successful

claims management and settlement

constitute the tangible value of our

insurance products. At what is often

a stressful time, our in-house claims

team will work closely with you to

manage your claim proactively, in

line with a strategy agreed with you

ensuring there are no surprises.

During the claims settlement

process Finch will continue to

support your business needs.

We work closely with our

partners to develop bespoke

claims handling agreements,

incorporating nominated solicitors,

recognised loss adjusters and

where appropriate, third party

administrators to deliver a service

incorporating the very best support

and advice.

Our claims service includes

• 24/7 reporting

• Out of hours contacts

• Clearly defined claims standards

and service level agreements

• Provision of Management

Information reflecting your needs

• Targeted Intervention and

interpretation of Management

Information

• Major losses assistance

• Connecting with professionals

when required

• Assistance with calculating

losses

• Management of self insured

retentions

Targeted Intervention Model

With our consultative approach, as

well as managing claims, we take the

time to identify any underlying trends

that may be affecting your business

such as claim frequencies, costs,

problem locations, repeat offenders

and causation.

We are then able to highlight areas

within your business where changes

or improvements can be made,

resulting in costs savings such as

lower claims costs and premiums.

You will see from our model (below)

that this as an ongoing process

as we constantly review, analyse

and identify areas for improvement,

working in partnership with you and

connecting you with any services

you may require.

AnalysisImplementation

Reportingand

Recomendations

Data

TargetedRisk

Management

we connect

1

Finch Claims

Our claims team operates from

our Manchester office. We have

invested in individuals of the

highest calibre to deliver the first

class service we pride ourselves

on. Our talented claims experts

have extensive insurance industry

experience both as insurers and

brokers. They have a tenacious,

proactive approach and deliver

an empathetic, friendly service

throughout the claims process.

Tricia DunningClaims Team Leader

Philip Allcock

Senior Claims Handler

Gary HoxworthClaims Executive

Antony HutterClaims Handler

Lisa Jenkinson CarrClaims Handler

Rachel MonksClaims Handler

Kim TaylorClaims Handler

Sophie HulbertClaims Admin

Contact our claims team:

Main claims helpline:

claims@finchib.co.uk

tel: +44 (0)161 242 4301

Motor Fleet helpline:

finchassist@finchib.co.uk

tel: +44 (0)161 242 4321

2

Claims - the Finch difference

Worldwide Broker Network (WBN)

As a founding member of the WBN, the

largest global network of Independent

Insurance Brokers and Employee Benefit

consultants, Finch is able to draw on the

expertise of international partners who

also manage claims on the ground in

over 100 countries.

UNA, The Independent Broker Alliance

Finch is a founding member of UNA, an

alliance of 11 major regional insurance

brokers. Established in 1997 it is a unique

force in the insurance broking market

place offering clients a quality independent

service, with the expertise and shared

resources of a national organisation,

enabling us to work together to resolve

any issues for our clients.

we connect