five free leadership

tools that improve

agile results

Co-Founder, AccelinnovaPresident, Evolutionary Systems

Director, Institute of Collaborative Leadership

Pollyanna PIXTON

Agile Defined…

Agile Manifesto

We are uncovering better ways of developing

software by doing it and helping others do it. Through this work we have come to value:

Individuals and interactions over processes and tools

Working software over comprehensive docs

Customer collaboration over contract negotiation

Responding to change over following a plan

That is, while there is value in the items on

the right, we value the items on the left more.

www.agilemanifesto.org© 2001

Agile Manifesto

We are uncovering better ways of developing

software by doing it and helping others do it. Through this work we have come to value:

Individuals and interactions over processes and tools

Working software over comprehensive docs

Customer collaboration over contract negotiation

Responding to change over following a plan

That is, while there is value in the items on

the right, we value the items on the left more.

www.agilemanifesto.org© 2001

Agile Principles

Customer Satisfaction

Embrace and welcome change

Deliver working software frequently

Business people and developers work

together daily

Build projects around motivated individuals.

Support and trust them.

Face-to-face communication is best

Agile Principles (cont.)

Working software is measure of progress

Sustainable development with a consistent

pace

Attention to technical excellence

Simplicity is essential

Best designs and requirements emerge from

self-organized teams

Team reflects regularly on how to improve

Overview

1. Trust

2. Give Ownership

3. Fix Processes

4. Right People

5. Integrity Matters

Trust

trust

Unleashing Innovation

Collaboration Process

why is

trust important?

the data …

2004-2008: high trust companies out perform low trust companies by 43%

- Great Place to Work

add 2009:

high trust companies

out perform low trust

companies by 126%

trust companies double performance over S&P for 10 years

- Great Place to Work

- Watson Wyatt study

high trust companies

out perform low trust

companies by 300%

Transaction

Costs

transaction costs

self

protection

repair

broken

trust?

other price tags?

Project Management

Change Management

how can leaders

help teams build Trust?

Project Management

Dependency Management

remove

debilitating Fear

in collaboration, people

fear …

- Warren Bennis

Beyond Bureaucracy

losing

identity

losing

intellectual

mastery

losing

individualism

what do people fear ?

Unleashing Innovation

Collaboration Process

group and

prioritize

Leadership Role

What can leaders do?

fostering

trust

advance each other’s

intentions

and interests

don’t impede them

be proactive in

moving work

forward

create transparency

Project Management

Focus, Communication, and Expectation

Management

honest and opencommunication

Build the right product

share

experiences

team to team trust…

“a mega team”

validate others

accept risks collectively

leadership role ?

Leading Agile

Collaboration Model

Collaboration Process

team based

measurements

people do

what they are

measuredby

measure results

let

teamsevaluate

themselves

build

confidence

Collaboration Model

short iterations …

early wins

celebrate success !

Project Management

Risk Management

trust First !

Leadership Role

Suspicion is a permanent condition.

- Marcus Buckingham

Leadership Role

other leadership roles?

Trust

remove fear

validate others

accept risks together

team-based

measurements

authenticity

trust summary

ownership

use

authentic motivation

- Alfie KohnPunished By Rewards

Unleashing Innovation

Collaboration Process

foster

collaboration

teams

collaborateto

make their

decisions

let people

choose

let people

choosehow,

what,

and when

content

provide

meaningful

work

don’t take

back

their

ownership

don’t give the

answers

or……

give them

the

solutions

ask

questions

questionsthat

help teams

discover

solutions

How can we avoid the temptation to rescue

our teams?

Ask Questions.

What would you like me to do?

How would you like to solve that problem?

What would you like to do?

how

would you like

to

solve it?

what would you

like me to do?

exercise: leader and worker conversation

Stay Positive

what questions worked?

Trust/Ownership Model

Command &

Control

Team Does as Instructed

No Ownership

Leader / Process

is Bottleneck

Conflict

Team Demotivated

Mired in Bureaucracy

& Wasted Effort

Energy &

Innovation

Team Trusted

Team Accountable

Leader Freed

Failure

No One Cares

HighTeam/Individual Ownership

Control

Trust

Low

Lea

de

rsh

ip

& B

usin

ess P

rocess

Stay Positive

How can you help

teams/people take

ownership?

macro-

leadership

tool

Macro Leadership Cube

Stand BackStand Back

Step UpStep Up

Example…Example

Your cube?Your cube?

ownership summary

ask questions

macro leadership cube

don’t take back

ownership

process

fix

processes

not

people

What processes

aren’t working?

Leadership Role

How can we fix them?

Ask the team!

Project Management

Dependency Management

collaboration

process

what can we do

to fix the process?

brainstorm

group

in

silence

prioritize

based on

business

value

Purpose

Considerations

Costs and Benefits

Business Value Model

individuals

volunteerfor

what

and by when

value stream mapping

Where do we waste time?

Cycle Time:

Average end-to-end process time

From problem detection

To problem solution

Begins and ends with customer.

Problem Solution

Cycle Time

Customer Request Customer Satisfied

Example: Customer Requests Fix

Where can we remove the waste?

Customer

requests fix

Support

triages

request

Dev team

triages

request

Dev fixes,

releases in

fix pack

Customer

deploys

fix pack

Work: 5 min 2 hrs 1 hr 2 wks 1 hr

Efficiency = Value added time

Total cycle time

10.5 days

38.5 days= = 27%

Wait: 5 min 3 days 1 wk 2 wks

Value Added Time = 10.5 days

Cycle time = Work + Wait = 38.5 days

Select Delivery Content

(no travel allowed!)

Need for

Scope Def.

2 Hours

Call & Email

With Cust

1 Hour

Call & Email

With Cust

1 Hour

7 Days 2 Days Agreement

Achieved

1 Day

X 6

Customer Request to Agreement

Working Time = 16 hours

Elapsed Time = 32 days

Wasted Time = 30 days

Efficiency = 6%

Note: Comparison assumes

• 1 day travel to customer site

• 1 day face to face work

• 1 day travel home is excluded since

customer is satisfied

Face to Face Meeting

Working Time = 8 hours

Elapsed Time = 2 days

Waiting Time = 1 days

Efficiency = 50%

As-Is Example

As a new customer, I want to enter my Information only once

in the Small Business Portal

SOW

Tech Central

(1 Day)

System Test

(5 Days)

GOL

(1 Day)

Digital

Cement

(2 Days)

Tech Central

(5 Days)

1 Day

2 Wks2 Days

2 Wks2-4 Wks

Process Efficiency = Work / Time = 14 / 56 = 25%

To-Be Example

Requirements

Planning

(2 Days)

System Test

(5 Days)

GOL

(1 Day)

Digital

Cement

(1 Day)

Tech Central

(5 Days)

1 Day

Work = 14 days

Time = 8 days

Efficiency = 175%

9393

Create a Value Stream Map

Select a Process that is relevant to you

Create a Value Stream Map

Calculate Process Cycle Efficiency

Process Efficiency =

How can you change the process to reduce

the waste? (the To Be state)

Value Added Time

Total Cycle Time

Value Stream Maps

Customer value not changed

Reduces the delivery time to customer

Process summary Fix processes not people

Use sticky notes for

improving processes

Map value streams

right

people

get the right people on the bus

in the right seats.- Jim Collins

get the wrong people off the bus.

Passion

Best

Organizational

Fit values

what are you passionate about?

what do you do best ?

how do you define

success?

Passion

Best

Organizational

Fit values

Do your circles intersect?

what’s holding you back?

Passion

Best

Organizational

Fit values

What about your team?

right people summaryIntersection of:

Your passion?

What you do best?

Organizational fit?

integrity matters

Trust

how do you

define

integrity?

Enron The Smartest Guys in the

Room (book and documentary)

The

Insider

Movie and book

other examples

of integrity?

Attract and retain:

first on the basis of integrity

second, motivation

third, capacity

fourth, understanding

fifth, knowledge

last and least, experience.

- Dee Hock, CEO Emeritus VISA International

…knowledge

without integrity

is dangerous

and dreadful.

- Samuel Johnson,

British author

how do you know if

someone has integrity?

Summary

summary

Trust

remove fear

validate others

accept risks together

team-based

measurements

authenticity

trust summary

ownership summary

ask questions

macro leadership cube

don’t take back

ownership

team decides summary

base decisions

on business value

collaboratively

decide!

process summary Fix processes not people

Use sticky notes for

improving processes

Map value streams

right people summaryIntersection of:

Your passion?

What you do best?

Organizational fit?

integrity matters summary

hire and retain:

Integrity first

Motivation

Capacity

Understanding

Knowledge

Experience last

learn more

ppixton@accelinnova.com

www.accelinnova.com

Text: 801.209.0195

Blog: pollyannapixton.com

Coming Soon!

Agile Culture ChangeOur new book

due November 2013

accelinnova.com

evolutionarysystems.net

collaborativeleadership.com

+1 . 801 . 209 . 0195

p2@ppixton.com

Pollyanna PIXTON

How can we make better decisions?