Forgotten Benefits of VoIP

transcript

www.pascom.net* Searchitchannel: http://searchitchannel.techtarget.com/feature/The-benefits-of-VoIP* Wikipedia AutoAtt http://en.wikipedia.org/wiki/Automated_attendant* Wikipedia POTS http://en.wikipedia.org/wiki/Interactive_voice_response* Softwareadvice.com: http://www.softwareadvice.com/voip/industryview/ivr-design-tips-report-2014/* BusinessZone: http://www.businesszone.co.uk/blogs/usomo/business-voip-blog/6-things-you-didnt-know-about-voip-0* TechRepublic: http://www.techrepublic.com/blog/10-things/10-voip-features-that-can-benefit-your-small-business/

SOURCES:

VoIP IS GREENER

VoIP reduces the need forwork related travel

Which reduces CO2 emissions

VoIP devices require less energy

VoIP helps reduceyour Carbon Footprint

which is an essential factor inany Corporal Social Responsibilty

policy and forms an importantpart of many marketing strategies.

VoIP IS FLEXIBLE

VoIP IS PROFESSIONAL

Make the first impressionwork for you. With a VoIP

phone system, businesses canbenefit from VoIP features suchas Auto Attendant and IVRs,which give your customers theimpression of professionalism

as well as being perhaps largerthan your company actually is

Through using VoIP features you can manage your call flows

more effectively. VoIP also allows the integration of customer serviceapps (CRM, ERP, Ticket Systems).

Ensuring that your callers aredirected to the appropriate contact

at the first time of asking.

VoIP therefore helps businessesimprove their customer satisfactionby improving their image, customerservice as well as ensuring higher

levels of availability which all combine to ensure that businessescan increase loyalty and customer

lock-in whilst simultaneously improving their reputation

Moving office with VoIPis easy. No connection

fees, keep your number, noconnection delays - simplytake your VoIP PBX with

you, connect it in your newoffices and your ready to go.

VoIP enables Telecommutingand working from anywhere.

Improves employee productivityas well as improving their worklife balance. Stay in touch even

if you have to be away on business.

VoIP provides scaleablesolutions which are easy to expand and grow as your

business grows. No need to get new lines for new users,

simplified user imports & user/call grouping.

Supervisor Console

Queue: Privatanfragen

Emily Taylor (101)T: 0:00 C:16

Ray Mitchelle (120)T: 0:00 C:10

Evan Parker (106)T: 1:57 C:18

Charles Ward (121)T: 0:00 C:21

Patrick Anderson (104)T: 1:57 C:18

Claire Russell (113)T: 3:15 C:12

Olivia Garcia (123)T: 0:00 C:16

Brianna Powell (124)T: 4:57 C:8

Aiden Bennett (125)T: 0:00 C:16

Audrey Miller (126)T: 2:57 C:8

Queue: Firmenkunden

June White (115)T: 1:00 C:10

Ken Martinez (111)T: 1:56 C:14

Angel Jackson (117)T: 1:57 C:13

Nevaeh Harris (127)T: 4:12 C:11

Andrew Roberts (128)T: 5:15 C:4

Courtney Ward (129) Pause: 2:45

Queue: VIPs

Ashley Adams (102)T: 0:00 C:5

Christine Bennett (100)T: 0:00 C:7Christian Brooks (109)T: 0:15 C:12

Erica Harris (108)T: 1:20 C:16

Charles Ross (116)T: 4:57 C:8

Brooklyn Meyers (114)T: 1:31 C:16

Sofia Baker (107)T: 2:57 C:8

Wartefeld

0166228373WZ: 2:35 Queue: PA 099140676005WZ: 2:13 Queue: FK Ivone Kranz [22934]WZ: 1:35 Queue: PA Steve Johnson [38490]WZ: 1:35 Queue: FK Stefan Gustavo [13258]WZ: 0:55 Queue: PA 062999887WZ: 0:58 Queue: FK 0678531345WZ: 0:12 Queue: PA

Stefan Marks [28931]01745556177

Kein Gespräch halten

Support Ticket eröffnen

Agenten anflüstern / Gespräch mithören(Agenten in das Feld ziehen)

Backoffice (600)

Leitung frei 2

Leitung frei 1

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Übersicht der Agenten

1Gesamt-zahl Im Gespräch freieAgenten inPause

ZeitstrahlResourcen sind freikeineResourcen

wenigResourcen mehr Resourcen notwendig

10 11 12 13 14 15 16 17 18

Supervisor Console

Queue: Firmenkunden

June White (115)T: 1:00 C:10

Queue: VIPs

Wartefeld

Stefan Marks [28931]01745556177

Backoffice (600)

Leitung frei 2

Leitung frei 1

Qualitätsfaktor

0 10 20

30 40 50 60 70 80 90 100

10 11 12 13 14 15 16 17 18

Supervisor Console

Queue: Firmenkunden

June White (115)T: 1:00 C:10

Queue: VIPs

Wartefeld

Stefan Marks [28931]01745556177

Backoffice (600)

Leitung frei 2

Leitung frei 1

Qualitätsfaktor

0 10 20

30 40 50 60 70 80 90 100

9 10 11 12 13 14 15 16 17 18

Supervisor Console

Queue: Firmenkunden

June White (115)T: 1:00 C:10

Queue: VIPs

Wartefeld

0166228373WZ: 2:35 Queue: PA 099140676005WZ: 2:13 Queue: FK Ivone Kranz [22934]WZ: 1:35 Queue: PA

Steve Johnson [38490]WZ: 1:35 Queue: FK Stefan Gustavo [13258]WZ: 0:55 Queue: PA 062999887WZ: 0:58 Queue: FK 0678531345WZ: 0:12 Queue: PA

Stefan Marks [28931]01745556177

Backoffice (600)

Leitung frei 2

Leitung frei 1

Qualitätsfaktor

0 10 2

0 30 40 50 60 70 80 90 100

9 10 11 12 13 14 15 16 17 18

Supervisor Console

Queue: Firmenkunden

June White (115)T: 1:00 C:10

Queue: VIPs

Wartefeld

Steve Johnson [38490]WZ: 1:35 Queue: FK Stefan Gustavo [13258]WZ: 0:55 Queue: PA 062999887WZ: 0:58 Queue: FK 0678531345WZ: 0:12 Queue: PA

Stefan Marks [28931]01745556177

Backoffice (600)

Leitung frei 2

Leitung frei 1

Qualitätsfaktor

40 50 60 70 80 90 100

11 12 13 14 15 16 17 18

Supervisor Console

Queue: Firmenkunden

June White (115)T: 1:00 C:10

Queue: VIPs

Wartefeld

Steve Johnson [38490]WZ: 1:35 Queue: FK Stefan Gustavo [13258]WZ: 0:55 Queue: PA 062999887

WZ: 0:58 Queue: FK 0678531345WZ: 0:12 Queue: PA

Stefan Marks [28931]01745556177

Backoffice (600)

Leitung frei 2

Leitung frei 1

Qualitätsfaktor

40 50 60 70 80 90 100

11 12 13 14 15 16 17 18

CUSTOMERSATISFACTION

Excellent

Satisfactory

Could be better

Find out more about our MobyDick VoIP Software at www.pascom.net

Forgotten VoIP Benefits

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Forgotten Benefits of VoIP

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