Post on 10-May-2018
transcript
1
FrieslandCampina
Focus on Quality grass to glass
Suzan Horst Director QA, Issue & Crisis management FSSC22000 Harmonization day Oct 2013
2 2
FrieslandCampina is a global top 5 dairy company
10.3 Billion euro revenue
Offices in
countries 28
19,946 employees
Exports to over 100
member dairy farmers
19,487 own the company
1.0 billion consumers
countries
4
To guarantee this product safety and quality FrieslandCampina developed a single,
comprehensive program
▪ Foqus is the FrieslandCampina program that ensures that all our products and the way in which they are produced meet our own high standards on – Food safety – Quality – Labor safety – Environment
▪ The standards of Foqus are based on requirements and wishes as defined by our customers, governments and society.
5
Foqus goes beyond standard criteria and is a customized FrieslandCampina program
▪ FrieslandCampina’s comprehensive program to safety, quality and sustainability based on full control of value chain: from grass to glass
▪ EU legislation and Codex aimed at guaranteeing dairy safety
▪ Dutch legislation aimed at guaranteeing safety, very strict interpretation of EU legislation
▪ Third party accredited operating protocols to secure safety and quality of end products and standardization of production protocols
6 6
Foqus encompasses all stages of the dairy value chain: From Grass to Glass
Feeding & caring
Milking
Collecting
Processing
Packaging
Distributing
7 7
What does Foqus have to do with dairy farmers and their livestock?
planet
Feeding & caring
Milking
Collecting
Processing
Packaging
Distributing
8 8
The Farm part of Foqus consists of 4 elements
Milk Cow Process Surroundings
▪ Milk composition ▪ Milking process
and equipment ▪ Storage facility ▪ Hygiene
▪ Animal health and welfare
▪ Housing ▪ Medicine use
and admin.
▪ Feed quality / sustainability
▪ Supplier selection
▪ Water and energy use
▪ Crisis plan
▪ Neat farm ▪ Grazing ▪ Energy
production ▪ Biodiversity ▪ Mineral usage
9
Milk quality – analysis and consequences
Foqus Planet is supported by own farm advisors, and Certified by CI (Qlip) Government check by COKZ (FSA for dairy)
Milk is continuously analysed by independent lab (Qlip), under supervision of Authorities (COKZ) “strange” results will be picked up in time
Shortage on milk payment for every failure & no annual quality bonus (both on system and tests) When failures are made more frequently: Direct stop on collecting milk untill improvement
is shown More multiple failures: end of membership
10
Farmers are rewarded based on their system and on the quality and safety of their milk
Every milk delivery is tested and farmers are paid according to composition, safety and quality, and system…
Frequency Parameter
Every delivery ▪ Temperature and color ▪ Fat, protein, lactose,
urea ▪ Antibiotics ▪ Free fatty acids ▪ Freezing point
2x per year ▪ Chloroform
1x per month ▪ Butyric acid spores ▪ Sediment
2x per month ▪ Bacterial count ▪ Somatic cell count
… leading to improvement of quality and safety metrics over time
Penalized deliveries, %
EXAMPLE
Testing is done by independent laboratory (Qlip) under supervision of government
11 11
How does FrieslandCampina guarantee safe production?
food safety & quality
Feeding & caring
Milking
Collecting
Processing
Packaging
Distributing
All factories were multiple 3rd party certified…. …more is better??
All factories had ISO9001, HACCP, often also IFS, BRC, AIB, QLIP-process cert… Nice wall paper… but still room for improvement… We believe that a robust system will lead to robust,
FTR production Robust system includes:
based on ISO tailormade for FrieslandCampina…. checks & audits to monitor status & progress and guide
wise investments strongly aimed at continuous improvement own auditor team to ensure depth and maximum
sharing
Quality policy FrieslandCampina
All factories on Foqus, KPI on Foqus score Foqus = FC interpretation of FSSC22000 Extra attention for
HACCP Change Management GMP Infant Food PDCA (continuous improvement)
As from end 2014: all factories FSSC22000 certified
Fresh eyes Assurance towards customers & governments
14 14
QUALITY ITEMS Plan Do Check Act Score %
1 COMPANY QUALITY POLICY 90 93.8
1.1 Policy document / annual plan 4 4 3 3 141.2 Quality awareness / ownership / communication 4 4 4 4 161.3 Performance: KPI's 4 4 4 4 161.4 Work meeting structure/Document Control 3 4 3 3 131.5 Implementation of corporate policies & standard 3 4 4 4 151.6 Recommendations from previous audits 4 4 4 4 16
2 2 95 99.0
2.1 Training, skills & competencies 4 4 4 4 162.2 Crisis / incident management / traceability 4 4 4 4 162.3 Internal auditing 4 4 4 4 162.4 Process & product control 4 4 4 4 162.5 Complaint management 4 4 4 3 152.6 Supplier management 4 4 4 4 16
3 MANAGEMENT OF CHANGE 90 93.8
3.1 New product development 4 4 4 4 163.2 Clearance 4 3 4 4 153.3 Post launch conformity control 4 4 4 3 153.4 Change management factory 4 3 3 4 143.5 Change management between factories 4 3 3 4 143.6 Change management external 4 4 4 4 16
4 FOOD SAFETY & QUALITY 120 93.8
4.1 HACCP: Design & quality of studies 4 4 4 4 164.2 HACCP: Coverage & implementation 4 4 3 3 144.3 QCP: Design & quality of studies 4 4 4 4 164.4 QCP: Coverage & implementation 4 2 4 4 144.5 Specific control equipment 4 4 3 4 154.6 Rework 4 3 4 4 154.7 Blocked products 4 4 4 4 164.8 Water, air & environment 4 4 3 3 14
5 HYGIENE & HOUSEKEEPING 86 89.6
5.1 Design of hardware (building & equipment) 2 2 4 3 115.2 Maintenance of hardware (building & equipment 4 4 4 4 165.3 Cleaning of hardware (building & equipment) 4 4 4 4 165.4 Storage, warehousing & transportation 4 4 4 4 165.5 Personnel Hygiene 3 3 4 4 145.6 Food Defense (Food Security) 4 3 3 3 13
123 118 120 12096.1 92.2 93.8 93.8
AUDIT STANDARD
FrieslandCampina Plant X
AUDIT TEAM: ( Names Team Members)
Date Score
A
Continuous improvement is ensured through a systematic inspection regime
Plan
Check
Do
Act
During inspections the quality chapter are scored … … resulting in a Foqus score per plant
Proof that recommendations have been acted upon
The food safety plan and its results must be reviewed periodically and improvement recommendations need to be developed
A food safety plan must be in place stipulating methods and standards for each HACCP
Data must be collected over time in line with methods stipulated by the food safety plan
Plan, Do, Check, Act method is used for inspections
EXAMPLE
Make it happen is about people…
Quality is made by people not by paper…
Foqus on training, awareness, buy-inn, self assessment, internal audit team
QA managers (QA Council) and operation directors jointly responsibility
Results, progress, improvements & problems quarterly discussed in QA Council (‘dare to share’)
No challenges left?? Keep on dreaming…
Our growth markets are
extremely sensitive… Proof that you’re not
involved Proof that your system is
trustworthy Proof….
Systems in order Factories Suppliers traceability
Independent check
2013…. Aflatoxin Fonterra issue: ‘botulism’ Various meat scandals
17
Our safety and quality program has evolved over time
-35 years
-25 years
-15 years
today
Future
Milk composition Milk safety
Process safety and quality
Sustaina-bility ?? New topics
Key themes ▪ Fat ▪ Protein ▪ Quantity
▪ Antibiotics ▪ Somatic
cell count ▪ Bacteria
count
▪ Production standards
▪ Hygiene and building standards
▪ Environ-ment
▪ Animal welfare
▪ Medicine usage
▪ tbd
18
Our safety and quality program has evolved over time
-35 years
-25 years
-15 years
today
Future
Milk composition Milk safety
Process safety and quality
Sustaina-bility Integrity!? New topics
Key themes ▪ Fat ▪ Protein ▪ Quantity
▪ Antibiotics ▪ Somatic
cell count ▪ Bacteria
count
▪ Production standards
▪ Hygiene and building standards
▪ Environ-ment
▪ Animal welfare
▪ Medicine usage
▪ Critical points ▪ Traceability ▪ Transparency
in the chain ▪ Independent
(3rd party) checks