© 2014 - JANG Communication - Amsterdam, Netherlands

From UA to UG (+ BI)Jang F.M. Graat

Amsterdam

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who's talking ?Jang F.M. Graat

Psychology, Philosophy

25+ years Tech Comm

self-taught professional

DITA, XSLT, javascript

addicted to challenge

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what is this talk about ?

user assistance

user guidance

business intelligence

user assistance

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minimalism

only what users need

action-oriented

support error recovery

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optimizing assistanceprinted manual

help file

context-sensitive help

user analysis/categorizing

progressive disclosure

embedded help

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optimizing productiontopic-based authoring

single-sourcing

automated transforms

conditional content

personalizing info

feedback mechanisms

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modern technology

interactive media

dynamic content

hand-held devices

central storage/servers

usage & usability tracking

user guidance

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procedural knowledge

consulting manuals

training courses

formalized procedures

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optimizing the work

user & task analysis

procedures lead users

reduce learning curve

standardize the work

basis for planning

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modern technology

interactive media

dynamic content

hand-held devices

central storage/servers

usage & input tracking

business intelligence

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optimizing the businessproduct improvement

predictive maintenance

service staff planning

equipment optimization

service staff education

customer training

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how to get the data

usability research

customer feedback

service staff reports

surveys

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modern technology

interactive media

capture input/comments

track itinerary

timestamps on sign-offs

collect data in server

UA + UG + BI

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one server connects all

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<DIB>

app building blocks

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capturing/reusing data

time for a demo !

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questions ?

Jang F.M. Graat

Amsterdam, NL

jang@jang.nl

@4everJang

www.jang.nl