From Zero to Hero in 3 years – the long march to become a connected company

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FromZerotoHeroin3years– thelongmarchtobecomeaconnectedenterpriseAlexanderKluge(@alecmcint)

KlugeConsultingGmbH

PLATINUM&CHAMPAGNE SPONSORS

GOLDSPONSORS

SILVERSPONSORS

BRONZE SPONSORS

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@alecmcint

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16 Months ago in Prague

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Ostdeutscher Sparkassenverband

The Eastern German Savings Bank Association (OSV) represents thepolitical and economical interestsof 45 savings banks.

Headquarters: Berlin

Employees: ca. 250

Mission:Represention of saving banks, political relationship, Auditor service for member banks

Challenges:• Strengthen the role as a

consulting partner for memberbanks

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Neue Wettbewerber am Markt

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Source > Map: The Sad State of Global Workplace Engagement - http://kcy.me/umxm

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The Long March

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http://www.oscarberg.net/2015/08/my-book-collaborating-in-social-era-is.html

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Bild von einer typischen verzeichnisbaum-Struktur beim OSV, laufwerk Z oder so

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@alecmcint

„the brief period of the day when I have touse old technology“

@hinssen

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http://www.it-finanzmagazin.de/schatten-it-unerlaubte-cloud-nutzung-bei-banken-und-versichern-bei-ueber-90-prozent-19893/

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KnowledgeManagement

Transition fromold Notes-Databases Improved

Collaboration

Any Device Any Place

Lesse-Mail

Open Communication

Non-hierarchicalcommunication

Employeesatisfaction

EmployerBranding

External Collaboration

Dialogue

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@alecmcint

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„Here's to the crazy ones, the misfits, the rebels, thetroublemakers, the round pegs in the square holes... the oneswho see things differently -- they're not fond of rules... You canquote them, disagree with them, glorify or vilify them, but theonly thing you can't do is ignore them because they changethings... they push the human race forward, and while somemay see them as the crazy ones, we see genius...

... because the ones who are crazy enough to think that theycan change the world, are the ones who do.“

Steve Jobs

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fotolia/Gina Sanders#soccnx @alecmcint

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The Connectors

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90 : 9 : 1

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Anwender Multiplikatoren„Connectoren“

Führungskräfte Vorstand

OSV User ConferencePA Live 2.0

Flyer / „OSV-Connect Kochbuch“

Regelmäßige Info in Mitarbeiterzeitung

Connect Direkt „One2One“

Nutzer-Training

Sensibilisieren

Lernen

Fördern

Merchandising: OSPA-Connect Schreibblock,...

FK-Workshops

Online Hilfe / Tipps & Tricks

Self Service Tutorial

Geplant: WBTs zu Komponenten

Coaching

OSV-Connect Community

Wettbewerbe / Spiele / Umfragen

Abteilungs-Coaching

„Blog-Coaching“

Umsetzung / Begleitung konkreter Use Case

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40.000-> 8.00090 : 9 : 1

FinanzgruppeOstdeutscher Sparkassenverband

271Communities

5091Tasks in

Activities

89%Active Users

per week

2646Connections

between colleagues

1310Wiki-Pages

22%Open

Communities

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262.99755.62037.848

11.738 1.000.000 MB500.000 MB

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TOP-DOWN: EssentialMIDDLE MANAGMENT: Take care!PROJECT TEAM: Don´t let IT run the project.VISIBLE: Build glass walls around your projectONLINE: Work and communicate online AND offline!CHANGE: Lead the change, consult and coach.SHARE STORIES: Document use cases, celebrate successRESISTANCE: Deal with it. Don´t break it. Save your energy.PURPOSE: Build purposefull use cases! The menu is not enough.RULES: Set rules. Define Guidelines with your users.PLATFORM: Continiously improve your plattform. Roll out changes fastPUSH: Provide exclusive information. Shut down old apps.PULL: Relevant Content. Keep the audience curious.

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Thank You!

@alecmcint

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From Zero to Hero in 3 years – the long march to become a connected company

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