Fundamental changescustomer flows

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Why?

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RA REMA ATTRACT MATCH EXPERIENCE DELIVERY

We believe that developing leadership in young people is the fundamental solution for a better world

We develop leadership through our the inner & outer journey of our AIESEC experiences

The inner & outer journey starts after matching

And for that we need to change the focus of our efforts

Our customers sayIn my personal experience AIESEC doesn't do anything. they provide no support for interns and give no help in solving any problems. I'm glad I used to teach adults during my project and could make friends who've always tried to help me in any of my needs. My advice to all those who want to take part in any GIP programs with AIESEC - you mast have really good survival skills and have or be able to make friends with local people, you can never rely on AIESEC.

Meanwhile around the globeWe make banking clear & easy

We are there anytime anywhere

"The only permanent thing today is that things are changing constantly.

Jean choplin

Changing is not an option anymoreit is a must

How are we changing?

A potential

ChangemakerIs developed at the

Endof the customer flow.

our new customer flows

Shifts our focus from process

management to develop

quality leadership

experiences

our new customer flows

Urges us to put more effort, energy and

resources into delivering more

and better experiences

after the matching

our new customer flowsIs not a

new system, it

is a behavior

and mindset

change for all of us

our new customer flows

Were designed to be fast &

open– don’t slow it down

with restricting,

controlling or closing down

our new customer flows

In our new customer flows

we need automatize

processes and care about our customers &

set clear expectations

Major changes for usAutomates the entire process

and tracks key KPI’s at each stage.

Standards &

Satisfaction tracked

throughout each

experience.

Is not a new

system, it is a

behavior and

mindset change for

all of us

Removal of the Raising Stage. The platform will be ‘open’

similar to the

opportunity portal.

We should be focused on creating leadership, and not on processes.

Zoom in to view

GIS – Key New Features• Opportunities portal, crm & experience timeline

Full integration: leads from Opportunities Portal going directly to CRM Open system giving the opportunity for anyone to take a look at the internships provided by AIESEC Experience timeline for every EP

• Library & analytics Easier knowledge management, with the option to link education materials with roles NPS information, DAAL & AFT integrated in analytics Data & analysis about partnerships, sub-product/sub-issues Integrated planning tool

• Team & committee management Team minimums imbedded into the team management tool Roles function for easier communication and knowledge sharing Easy management of structures (teams & projects) – Messaging Messaging integrated to have all our communications channeled in one platform available all accross the globe Never ask for email Ids, WeChat numbers, simple search by name

GIS – Migration of myaiesec data to GIS

What is going to happen between now and 22nd of october?

The whole network testing and giving feedback

The development continues

• Not ready features• Based on your feedbacks• Business rules and permissions implementation

Our operations will be still officially running on myaiesec.net

• To make sure everything is tested before we switch completely to experience.aiesec.org

Data migrated every day

How to get ready for the final switch

Follow the GIS Vietnam MC

checklist! (To be released soon!)

Simulate in the system, play

around, get to know every corner of

experience.aiesec.org

Test, test, test & give feedback

Understand the new customer flows & the

changes they bring

What is going to happen on the 22nd of october

All data from experience.aiesec.org will be deleted

All data from myaiesec.net (apart from wikis) will be migrated finally to experience.aiesec.org

Myaiesec.net will be no longer available

All our operations will run on experience.aiesec.or

If we constantly test, it is not a big deal

What about in Vietnam? – Moving Forwards

• Our entity has no login to the GIS, it was given to MCP’s but Tram’s login does not work. Still awaiting AI to fix this.• Update from Micheal last night: Tram has an e-mail in her inbox with this fixed ;-)

Please set us up with logins! :-D

• I’m meeting with each programme asap to define the new customer flow in VN & what changes are necessary in order to align @VN to the new customer flow. A full plan & checklist will be presented when this is available.