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Gain the business advantage – Improve people performance
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Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 2
WHAT DOES ERICSSON KNOW ABOUT COMPETENCE?
With our experience in operating
multiple networks with 370 million
subscribers we have built our
capability to manage competence
requirements for telecom staff.
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 3
What challenges Do you Have?
SECURE CAPABILITIES FOR
NETWORK PERFORMANCE
DECREASE COST & RISK IN
COMPETENCE SHIFT
INCREASE EFFECTIVENESS OF
COMPETENCE MANAGEMENT
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 4
Secure capabilities for network performance
- A CASE
Slide title
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minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 5
THE SOLUTION
THE CHALLENGE
Secure capabilities for network performance
› Operational Readiness Program including:
– Competence transfer program (SKT) for key engineers
– Competence Gap Analysis (CGA) though online
assessments
– Competence development plans for key personnel
– Blended learning with a mix of ILT, SKT and OJT activities
– Regular KPI reporting on the progress
› Poor network quality
› Competitor launch, need to improve market perception
› Major sporting event with advanced 3G services
› Low customer satisfaction, increasing churn
Slide title
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(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
Do not add objects or
text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 6
Secure capabilities for network performance
THE RESULT
› ERICSSON – 1
- Starts network operational responsibility
- Improves service quality
- Provides competence transfer
› CUSTOMER – 2
- Takes over from Ericsson
- Maintains service quality
- Competence transfer completed
1
KPI fullfillment (%)
2
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 7
Secure capabilities for network performance
Ericsson brings a
world-class skill set to
those areas where we
need to improve Customer CTO
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
Do not add objects or
text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 8
Decrease cost & risk in competence shift - A CASE
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
Do not add objects or
text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 9
Decrease cost & risk in competence shift
THE SOLUTION
THE CHALLENGE
› Multi-country operator in expansion & growing rapidly
› Preparing for 3G competence shift across diverse OpCos
› Misaligned people, processes, systems and data structures
› Poor competence and talent management strategies
negatively impacting recruitment and retention
› Aligning people, processes and systems across all OpCo’s
› Standardization, leveraging synergies and re-use,
› Aligning Job roles & career structure
› Competence Gap Analysis (CGA), Assessment Programs,
Structured Knowledge Transfer (SKT) to manage 3G
competence shift
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 10
Decrease cost & risk in competence shift
THE RESULT
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
AS IS TO BE
Senior Experienced Assessed
› Desired competence pyramid reached
› Job rotation program to utilize over-
skilled staff
› Increased business focus through
integration of Competence and
Performance Management processes
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 11
Decrease cost & risk in competence shift
We needed a partner to develop
this framework with us building
on years of in-house expertise
while incorporating industry best
practices and operating models Group Engineering and Planning Director
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 12
Increase effectiveness for competence management - A CASE
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 13
Increase effectiveness for competence management
THE CHALLENGE
THE SOLUTION
THE CHALLENGE
› Parallel structures with high competence mngmt cost
› Low visibility on full cost picture
› Urgent need to prepare for large 3G competence shift
› Service Level Agreement for Competence
Management
– Common competence management process
– Consolidated training plans, budgets and forecasts
– External certification programs
– Increased use of eLearning – to reduce travel costs
– Use of KPIs for vendor management
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 14
THE RESULT
Increase effectiveness for competence management
Certifications
› Time to 3G and IP competence & fast
induction of new employees
› Cost effective methods & talent retention
› Control of cost, quality and planning (for
both vendors & internal delivery)
› Savings redeployed into strategic
competence initiatives
› Competence management process
reduced admin costs with 25 %
› Increased use of eLearning reduced travel
costs by 25%
Cost per Student Day
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Co
st
2005 2006 2007 2008 2009
0
100
200
300
400
500
2005 2006 2007 2008 2009 2010*
*Forecast
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 15
Increase effectiveness for competence management
Our cost visibility improved
significantly, leading to more
effective cost management
and the ability to fund
strategic competence
development initiatives HR Director
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 16
the right approach for your organization?
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș
ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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text in the footer area Learning Services Customer Presentation | © Ericsson AB 2010 | 2010-04-30 | Page 17
Identifying THE ability to handle Competence management
Add Hoc
Established
Aligned
Strategic
Slide title
minimum 32 pt
(32 pt makes 2 rows
Text and bullet level 1
minimum 24 pt
Bullets level 2-5
minimum 20 pt
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ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
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Do you know where you are?
Aligned
Add Hoc
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Established
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!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
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ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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Succession Planning
Our assets to do it!
CGA – Competence Gap Analysis
SKT– Structured Knowledge Transfer
Individual assessment
Competence framework
e/mLearning development and implementation
Leadership training
Business training
Sales training
Communication skills
Mentoring in Live Networks
Seminar/workshop
webinar
eLearning
Short article
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Excellent processes, methods and tools proven in
Competence transformation programs driven both
Internally and externally across multiple regions
LEARNING CONSULTING
Course PORTFOLIO
DELIVERY METHODS
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!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
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ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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This is learning services
28 Education Centers
worldwide
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enced consultants and
instructors
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courses in the Portfolio
Telecom technology
leader
Deliveries in more than
140 countries
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in more than 60
countries
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student days per year
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Managed Services
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& CONSULTANCY
SERVICES
Combining global strengths with local expertise
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!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþþĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙ˈ˛ˉ˝ẀẁẃẄẅỲỳ–—‘’‚‚‛„ˊˋ•…‰‹›⁄€™−ˌˍfifl
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ΆΈΉΊΌΎΏΐΓΕΖΗΘΘΚΛΜΝΞΟΠΡΣΤΦΥΦΨΩΆΈΉΊ
ΰαβγδεδεζηθινξοπρΣΤΦΥΦΧΨΩΌ
ЁЂЃЄЅІЇЈЉЊЋЌЍЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФ
ХЦЧШЩЪЫЬЭЮЏАБВГДЕЖЗИЙКЛМНОПРСТУФХ
ЦЧШЩЪЫЬЭЮЁЂЃЄЅІЇЈЉЊЋЌЍЎѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№
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