Gep@rbap 2012 final version rbap

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LEADERSHIP AND INNOVATION:

Charting a Vibrant Future for your Organization

GILDA E. PICOLANDBANK President and CEO RBAP Annual ConventionMay 24, 2012

Leadership and Innovation

Essential elements in any organization

1st Part – Leadership and Leadership Qualities

2nd Part – Innovation

– Peter Drucker

The only definition of a leader is someone who has followers.

“Leadership is influence – nothing more, nothing less.”

- John Maxwell

“A function of knowing yourself, having a vision that is well communicated, building trust among colleagues, and taking effective action to realize your own leadership potential.”

- Warren Bennis

Leaders from their personal life:

• Relatives• Coaches• Teachers• Supervisors

Romance of Leaders

Franklin Roosevelt Nelson MandelaWinston Churchill

5 Leadership Qualities

Leadership Qualities

Integrity and Honesty as core foundations

• Core Foundations of leadership

• Integrity – integration of outward action and inner values

• Walking your talk

• Practicing what you preach

• Putting your conviction to action

True authority is born from respect for the good

character and trustworthiness of the person who leads.

Consensus Builder

Being able to generate ideas, inputs and insightsA leader …… is not daunted by dissenting opinions… welcomes different views… directs the group towards a win-win solution

Makes right decisions

• Act as driving force to implement decision

• Not fall in the analysis-paralysis trap

• Swift to decide

Effective Communicator

• Able to get vision across

• Rally people to right direction

• Listening• Connecting with the

Excellent customer service

• Provide customers with the kind of service they rightfully deserve

Leadership Qualities

• Integrity and Honesty

• Consensus Builder

• Makes Right Decisions

• Effective Communicator

• Values Customer Service

As a Leader

• Stretch yourself

• Build on your strength

• Inspire growth among your people

Takeaway Thought

• Leadership develops from the inside out – on a daily progression.

3 fundamental innovation strategies

1. Need Seekers• Shape new products and

services based on superior end-user understanding

• Leaders see megatrends, market forces, industry shifts

2. Market Readers• Pursue customers more

cautiously• Create value through

incremental innovations• Identify new products and

services to replace mature contributors

3. Technology drivers• Develop products their

customers may not know they need

• Pursue open innovation processes

• Scan markets for new technologies to further their pursuit of ideas

APPLE: Benchmark of Innovation

• Apple II went to market in 1977 with $2.7 million sales

• In 1984, Apple introduced the Macintosh

• In 1997, Steve Jobs returned as Chairman and CEO

• Top 50 Most Innovative Companies

• 2010 Cosmetic Innovator of the Year

• 2009 Best Product Innovation and Social Responsibility

Avon: Beauty and Innovation

2 out of 5 women worldwide purchased Avon products in 2011

• Challenged existing business models

• Created a new model more responsive to customers’ needs

• Built a “relationship” with customers

• Company for women

David McConnell

Market Readers

• Pay attention to what customers look for in the products they choose

• Track technology trends that help create that differentiation

• Defines innovation as “incremental process”

• To make things better on a daily basis

• KAIZEN Principle – continuous improvement

• Short and steady gains

• Innovation is everyone’s responsibility

• Looks at the long term

Toyota Prius

• Full hybrid» gasoline-powered engine» Battery-powered motor

• Launched in 1997, year when UN adopted the Kyoto Protocol

• Reached the US in 2000; became a Hollywood hit

• Perfect car for a world under the spell of sustained energy and environmental crisis

• 2.5 M Prius sold as of Feb. 2012 worldwide

•Drive breakthrough innovation and incremental change

• Trailblazers and market movers create new demand

Technology Drivers

Mark ZuckerbergFounder of the world’s largest social networking site 14th richest man in the US

• More page views than Google

• If a nation, world’s 3rd largest

• Took 2 years to reach 50 M users

• Taps into the human psyche

• Connects people

• Chronicles life

• In 2004, Google expressed interest to buy Facebook

• In 2005, Viacom offered $75 M; hiked to $1.5 B

• In 2006, Yahoo offered $ 1 B

• In 2007, Microsoft offered to invest $15 B

“I am here to build something for the long term … Anything else is a distraction.”

Mark Zuckerberg

“If you’re not failing every now and then, it’s a sign you are not doing anything very innovative.”

Woody Allen

• Strength of spirit

• Courage of soul

• Determined mind

“Progress occurs when courageous, skillful leaders seize the opportunity to change things for the better.”

Harry Truman

Bringing it home

• Heart and soul of a company

• Same leadership qualities yesterday, today and tomorrow

• Same grit, passion and inspiration for innovation

LEADERSHIP AND INNOVATION:

Charting a Vibrant Future for your Organization

GILDA E. PICOLANDBANK President and CEO RBAP Annual ConventionMay 24, 2012

Gep@rbap 2012 final version rbap

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