Digital TransformationCulture
Gerry McGoverncustomercarewords.comNovember 15, 2016
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"OrteliusWorldMap1570" by Abraham Ortelius - The Library of Congress.
Between 1570 and1598 at least 28
editions of the atlashad been published
Google Mapsconstantly changesbased on feedback
Simon Cross(@sicross)
VACATION TIMESUCKERS!
“The Content Connection To Vendor Selection” Chief Marketing Officer Council, 2014.
Brad Tuttle, Customer Service Hell,2011.
YES
yes
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Source: Pew, Edelman, Gallup, Eurobarometer
Source: HBR
Company MarketValue
Source: HBR
Declining Value ofBrands
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http://gerrymcgovern.com/books/transform-rebels-guide-digital-transformation
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@gerrymcgovern
‹#› © Customer Carewords Ltd. customercarewords.com
+353 87 238 6136
@gerrymcgovern
gerry@customercarewords.com
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