Getting the most out of eMed Survey Reporting

Presented by: Jay Bishop, COO

eMed Survey Reporting Tool*Provides snapshot regarding the patient’s experience for:

HCAHPS, Home Health, Emergency Department or Outpatient Services

Available in real-time upon completion of surveysAble to trend monthly, quarterly or annuallyQuery – Analyze multiple levels of data on demand

* JLM Proprietary Database

Login to client site

https://www.emedsurvey.comClient Login:

1. Login to https://emedsurvey.com2. Enter Username and

Password (contact JLM if you do not have a username assigned.

Login to client site

https://www.emedsurvey.comClient Login:

1. Login to https://emedsurvey.com2. Enter Username and

Password (contact JLM if you do not have a username assigned.

3. From this page, you can decide to select “Reports” or run a query from the database.

Running Reports

https://www.emedsurvey.comClient Login:

1. Login to https://emedsurvey.com2. Enter Username and

Password (contact JLM if you do not have a username assigned.

3. From this page, you can decide to select “Reports” or run a query from the database.

4. Select type of report you want to run (CMS HCAHPS, HHCAHPS, Patient Satisfaction, etc)

Running Reports

1. Select type of report you want to run (CMS HCAHPS, HHCAHPS, Patient Satisfaction, etc)

2. Select survey (CMS HCAHPS Inpatient)

3. Hospital is in drop down box.

4. In “Survey Period” Select Start and End Dates

5. Click “Generate Report”

Report Examples

CMS HCAHPS National Comparison

• 11 HCAHPS Composites • Compares your hospital

against the National Rankings (50th, 75th, 90th)

• CMS Mode adjusted• Color coded to identify

percentile ranges

Report Examples

Data Summary with Trending (cont’d)

• Displays individual measures for each composite

• Trend by: Decimal, Percent (Average) or Top Box format

• Trend up to 12 months• Can be exported to excel

for more analysis

Performing lower in “describing side effects”

Report Examples

Top BoxHCAHPS Areas

• Breaks down HCAHPS scores by unit or location

• Identify largest areas for improvement

• Top Box (Always) raw scores

Report Examples

Top BoxHCAHPS Facility Report

• Compare hospital scores across the system

• Specific to hospital or system

• Allows for collaboration

A B C D E F G H

Additional eMed Survey Reportsand Queries

Report Examples

Top BoxER Facility Report

• Compare hospital scores across the system for Emergency Department

• Specific to hospital or system

• Collaboration

A B C D E F G

Report Examples

Weighted Response Summary

• Displays question percentage scores for each type of response• Very Poor• Poor• Fair• Good• Very Good

Works for ER and Outp

Report Examples

Response Summary

• Displays roll up scores for individual questions for Preventative Care

• Good for monthly reports

Querying the Data in eMed SurveyQuery any type of survey (HCAHPS, Preventative Care, Emergency, Surgery or Testing)Deeper analysis of the dataFilter responses in any combinationAggregate level over any given time periodDrill down at the patient levelExport comments or results to excel for further analysis

Queries

https://www.emedsurvey.com

Query DataApplies to: - Patient Satisfaction (ER,

Outp, Inpt)- HCAHPS- Preventative Care

• For more detail, you can query the database

• Select Hospital and date range

• Submit Query

Queries

Query DataApplies to: - Patient Satisfaction (ER,

Outp, Inpt)- HCAHPS- Preventative Care

• For more detail, you can query the database

• Select Hospital and date range

• Submit Query

Queries

https://www.emedsurvey.comClient Login:

Query DataApplies to: - Patient Satisfaction (ER,

Outp, Inpt)- HCAHPS- Preventative Care

• For more detail, you can query the database

• Select Hospital and date range

• Submit Query

Queries

Query Data

2 Steps for hospitals sharing database

- Select (Date Range)

- Select (F. Survey Status)- Completed

- Select (AT. Hospital Name)- Name of your

facility

Queries

https://www.emedsurvey.com

Query Data (cont’d)

- AW. Which area of the hospital was the patient an inpatient?

- (Click on area for more information specific to that area)

Query Examples

https://www.emedsurvey.comClient Login:

Patient Drill Down

• For non-HCAHPS data, users can click on any comment to drill down to the patient level.

• Preventative Care – Feedback in 24 to 48 hours.

• Can be utilized for motivation and praise

Report Examples

https://www.emedsurvey.com

Exporting to Excel

• Any query or report can easily be exported to Excel for further analysis

• Developing easy access “export’ buttons for numerous formats (excel, powerpoint, etc)

Contact Us:

J. L. Morgan & Associates7057 Meadowlark Drive| Birmingham, Al 35242

205-995-4226 | Fax: 205-995-7141www.Jlmorganandassociates.com

Jeff Morgan, President 205-408-8774 Office

Jeff.morgan@jlmassoc.com

Jay Bishop, MSHA, CPHQ, COO205-995-7108 Office

jay.Bishop@jlmassoc.com

Tanya Harris-HaynesHCAHPS Manager

205-995-7144 Officetanya.harris@jlmassoc.com

Wendy DewPrograms Director

(Preventative Care / Pat Sat)205-995-7107 Office

Wendy.dew@jlmassoc.com

Latrice LawsonData Manager

205-995-7139 OfficeLatrice.lawson@jlmassoc.com

Thank you for your time!