Post on 14-May-2017
transcript
Global Approach to Project Management Management Solutions
1
Global Approach to Project Management
Arun Lal, PMP
2Arun Lal
• Management Solutions for Business Needs
• Getting work done cheaper, faster, better
Management Solutions
Global Approach to Project Management Management Solutions
2
3Arun Lal
Education should be defined by Professional Expertise;
Not by Democratic Choice
Our Belief
4Arun Lal
A wise man does not burn his fingers to know that it hurts;
He knows it from the experiences of others
A Lesson Learned
Global Approach to Project Management Management Solutions
3
5Arun Lal
An Innocent Assumption
6Arun Lal
• I always carry 2 Bags
• A smaller Bag of Talent
• A bigger Bag of Ego
Understand Ego
Global Approach to Project Management Management Solutions
4
7Arun Lal
• Understand Project, Project Management, the Project Environment
• Understand Phases, Process Groups, Knowledge Areas
• Understand how Human Behavior affects the objectives of Projects
• Understand Professionalism and Ethics
• Demo of Microsoft Project
Learning Objectives
8Arun Lal
• Cell phones in Silent Mode
• Discuss relevant practical experiences,
references and ideas
• Make note of queries
• Document concepts to be implemented
• Share Lessons Learned
Ground Rules
Global Approach to Project Management Management Solutions
5
9Arun Lal
• Arun Lal, PMP
• Significant experience across Industries
• Senior Management positions
• Many successful project deliveries
• Many challenges …
• Managers trained across industries
• Management workshops conducted
Introduction - Faculty
10Arun Lal
• Name
• Organization
• Department
• Specialization
• Experience
• Experience in Project Management
• Experience in Project Management Tool
• Primary Objective
Introduction - Participants
Global Approach to Project Management Management Solutions
6
11Arun Lal
12Arun Lal
Set Goals
when you don’t know where you are going any road will get you there
Introduction to Project Management
Global Approach to Project Management Management Solutions
7
13Arun Lal
• A temporary endeavor undertaken to create a
unique product, service or result
What is a Project?
14Arun Lal
• Temporary
• Unique
• Progressive Elaboration
� Rolling wave planning
• Limited Resources
Project Characteristics
Global Approach to Project Management Management Solutions
8
15Arun Lal
• The application of knowledge, skills, tools and
techniques to meet project objectives
What is Project Management?
16Arun Lal
• Anyone who has stake in the project
• Anyone who is affected by (or can affect)
positively (or negatively) the Initiating,
Planning, Executing, Monitoring and
Controlling, and Closing of the Project.
• They may have a vested interest in the Project
Stakeholder
Global Approach to Project Management Management Solutions
9
17Arun Lal
• Project Manager
� Project Expeditor, Project Coordinator
• Senior Management
• Functional Manager
• Sponsor
• Stakeholders
• Project Management Office
• Program Manager
• Portfolio Manager
Project Roles
18Arun Lal
• Leading
• Communicating
• Negotiating
• Problem Solving
• Influencing
Project Managers Management Skills
Global Approach to Project Management Management Solutions
10
19Arun Lal
• Scope
• Time
• Cost
Balancing Scope, Time, Cost within the framework of quality
to meet Project Objectives
Project Triple Constraints
20Arun Lal
Prioritization Matrix
PriorityHigh Medium Low
Project
Constraints
Scope
Time
Cost
Global Approach to Project Management Management Solutions
11
21Arun Lal
• To ensure that the work gets done at the right
time and in the right sequence
Work Authorization System
22Arun Lal
• They impact the Project
� Company’s organizational Structure
� Values and work ethics
� Laws and regulation
� Policies
� Risk attitude of Stakeholders
� Market place
� Infrastructure
Enterprise Environmental Factors
Global Approach to Project Management Management Solutions
12
23Arun Lal
• They help in Project Planning
• Can be process, procedures, corporate knowledge
� Templates
� Previous Project Plans and Project information
� Policies, procedures, guidelines
� Estimating data
� Lessons Learned
� Knowledge Bases and corporate competencies
Organizational Process Assets
24Arun Lal
• Any factor that limits ones ability to meet
Project objectives
Constraints
Global Approach to Project Management Management Solutions
13
25Arun Lal
• Information considered to be true for planning
purpose
Assumptions
26Arun Lal
• Guides execution, monitoring and controlling, and
closing
• Contains all subsidiary plans
Project Plan
Global Approach to Project Management Management Solutions
14
27Arun Lal
• How things are performing against cost and schedule
goals
• How project team is performing
• How products compares against quality standards
Work Performance Information
28Arun Lal
• The evolutionary approach
• 1. Predictor
• 2. Predictor + Solution Provider
• 3. Predictor + Solution Provider + Support
Project Management Office
Global Approach to Project Management Management Solutions
15
29Arun Lal
• Time Overrun
• Cost Overrun
• Dissatisfied Stakeholders
• De-motivated team members
• Loss of Customer and Money
If Projects are not managed properly
30Arun Lal
• Project Management System consisting of:
– Formal Project Planning
– Effective Monitoring & Control
• With additional elements:
– Tools/Techniques and Methodologies
The Solution
Global Approach to Project Management Management Solutions
16
31Arun Lal
• A collection of processes, methods and tools
• Provides a roadmap to manage the project
effort and activities
• Provides a checklist of key deliverables and
activities
Project Management Methodology
32Arun Lal
• Initiating
• Planning
• Executing
• Controlling
• Closing
PM Phases
Global Approach to Project Management Management Solutions
17
33Arun Lal
• Initiating
• Planning
• Executing
• Controlling
• Closing
PM Process Groups
34Arun Lal
Repeated Process group within Phases
Phases Initiating Planning Executing Monitoring
and
Controlling
Closing
Process
Groups
IPECC IPECC IPECC IPECC IPECC
Name of the phase is the name of the dominating Process Group
Global Approach to Project Management Management Solutions
18
35Arun Lal
• Integration
• Scope
• Time
• Cost
• Quality
• HR
• Communication
• Risk
• Procurement
• Professional Responsibility and Ethics
PM Knowledge Areas
36Arun Lal
• Ensure that the Project contains all the work required and
only the work required to complete the project successfully
• Processes
� Collect Requirements
� Define Scope
� Create WBS
Do work
� Verify Scope
� Control Scope
Project Scope Management
Global Approach to Project Management Management Solutions
19
37Arun Lal
• Manage timely completion of the Project
• Processes
� Define Activities
� Sequence Activities
� Estimate Activity Resources
� Estimate Activity Durations
� Develop Schedule
Do Work
� Control Schedule
Project Time Management
38Arun Lal
• Estimating, Budgeting and Controlling costs so that
the Project can be completed within the approved
budget
• Processes
� Estimate Costs
� Determine Budget
Do Work
� Control Costs
Project Cost Management
Global Approach to Project Management Management Solutions
20
39Arun Lal
• Determine Quality policies, objectives and
responsibilities so that the project will satisfy the
needs for which it was undertaken
• Processes
� Plan Quality
� Plan Quality Assurance
� Perform Quality Control
Project Quality Management
40Arun Lal
• Conformance to Requirements
• Fitness for Use
Quality
Global Approach to Project Management Management Solutions
21
41Arun Lal
• TQM (Total Quality Management)
– Everyone is responsible for Quality
– Focus shifts away from Product to Process
• Kaizen (Continuous Improvement)
• JIT (Just in Time)
• ISO
– Document what you do and do what you document
Quality Terms
42Arun Lal
• Prevention vs Inspection
• Attribute Sampling vs Variable Sampling
• Special Cause vs Common Cause
• Tolerance Limit vs Control Limit
Quality Terms
Global Approach to Project Management Management Solutions
22
43Arun Lal
• Cost Benefit Analysis
• Cost of Quality
• Control Charts
• Benchmarking
• Design of Experiments
• Statistical Sampling
• Flowcharting
Quality Tools
44Arun Lal
• Quality Audits
• Process Analysis
• Cause and Effect Diagram
• Control Chart
• Histogram
• Pareto Chart
• Run Chart
• Scatter Diagram
• Inspection
Quality Tools
Global Approach to Project Management Management Solutions
23
45Arun Lal
• Organize, manage and lead the Project team
• Processes
� Develop Human Resource Plan
� Acquire Project Team
� Develop Project Team
� Manage Project Team
Project Human Resource Management
46Arun Lal
• Groups of people with a shared goal, who fulfill their roles with little face-to-face interactions.
• Co-location
• WAR room
Virtual Team
Global Approach to Project Management Management Solutions
24
47Arun Lal
• Forming
• Storming
• Norming
• Performing
• Adjourning
Stages of Team Development
48Arun Lal
• Legitimate Power
• Reward Power
• Expert Power
• Referent Power
• Punishment Power
Types of Power
Global Approach to Project Management Management Solutions
25
49Arun Lal
• Withdrawal
• Smoothing
• Forcing
• Compromising
• Confronting
Conflict Resolution
50Arun Lal
• Autocratic
– Boss takes decisions and everyone follows;
– Subordinates inputs and desire are not taken into consideration.
• Laissez-Faire (Delegating)
– Team takes the decisions; enhances free thinking.
• Democratic
– Team participates in decision making process
– Both management and staff is involved in making decisions.
Management Styles
Global Approach to Project Management Management Solutions
26
51Arun Lal
• Maslow – Hierarchy of needs
• Herzberg – Hygiene and Motivating Factors
• McGregor – Theory X - Y
• Ouchi – theory Z
• Vroom – Expectancy theory
Motivation Theories
52Arun Lal
• Engineers are trained to fix issues with known
solutions
• Managers fix issues with unknown solutions
Transition from Engineer to Manager
Global Approach to Project Management Management Solutions
27
53Arun Lal
• Behaviour
• Relationships
• Customer
• Business Comes First (Technology later)
• Leadership
Transition from Engineer to Manager
54Arun Lal
• Ensure timely and appropriate generation, collection,
distribution, storage, retrieval, and ultimate disposition of
Project information
• Processes
� Identify Stakeholders
� Plan communications
� Distribute Information
� Manage Stakeholders Expectations
� Report Performance
Project Communications Management
Global Approach to Project Management Management Solutions
28
55Arun Lal
• Sender - The person who needs to initiate the communication
• Receiver - The person who gets the message
• Medium - The thing used to transmit the message
• Feedback - A response to a message
• Noise - Something that interferes with the message
• Encode - Modify a message so that it can be sent
• Decode - Modify a message that has been sent so that it can be
understood
Communication Model
56Arun Lal
• Channels = n(n-1)/2
n = the number of team members
Communication Channels
Global Approach to Project Management Management Solutions
29
57Arun Lal
• Managing uncertainties. Increase probability and impact of positive
events, and decrease the probability and impact of negative events in the
project
• Processes
� Plan Risk Management
� Identify Risks
� Perform Qualitative Risk Analysis
� Perform Quantitative Risk Analysis
� Plan Risk Responses
� Monitor and Control Risks
Project Risk Management
58Arun Lal
• Risk Number
• Risk Name
• Risk Description and characteristics
• Risk Probability (Qualitative)
• Risk Impact (Qualitative)
• Risk Urgency Assessment
• Risk Probability (Quantitative)
• Risk Impact (Quantitative)
• Risk Score (Probability Impact Score)
• Risk Ranking
• Risk Response Plan
Risk Register
Global Approach to Project Management Management Solutions
30
59Arun Lal
• Purchase or acquire products, services or
results needed from outside the Project team
• Processes
� Plan Procurements
� Conduct Procurements
� Administer Procurements
� Close Procurements
Project Procurement Management
60Arun Lal
• Project Manager should
– Be a leader
– Deal with issues in a direct manner
– Act ethically and legally
– Be open and upfront
– Be professional – abide by the rules of his profession
Professional Responsibility
Global Approach to Project Management Management Solutions
31
61Arun Lal
• Don’t ask
– What should I do in my organization?
• Important Question
–What should I do?
Philosophy
62Arun Lal
• Our duty to take ownership for
– Decisions
• we make or
• fail to make
– Consequences that result
Responsibility
Global Approach to Project Management Management Solutions
32
63Arun Lal
• Our duty to show high regards for
� Ourselves
� Others
� Our Resources
• An environment of respect results in:
� Trust
� Confidence
� Performance Excellence
� Fosters mutual cooperation
� Diverse perspectives are encouraged and valued
Respect
64Arun Lal
• Our duty to make decisions
– Impartially
• Our conduct must be free from
– Self interest
– Prejudice
– Favoritism
• One should be fair and also appear to be fair
Fairness
Global Approach to Project Management Management Solutions
33
65Arun Lal
• Our duty to
– Understand the truth
– Act in a truthful manner
Honesty
66Arun Lal
• Integrity – Sticking to high moral principles
• Don’t give Bribe
• Spread Knowledge, Share Knowledge, Mentor,
Teach, adopt best practices
Professional Responsibility
Global Approach to Project Management Management Solutions
34
67Arun Lal
• Be fair to everyone
• Respect differences in a group
• Resolve conflicts in favour of the customer
• Don’t hide things from stakeholders
• Be ethical in all decisions
Professional Responsibility
68Arun Lal
•My test
•Others test
•Newspaper test
Making right choices
Global Approach to Project Management Management Solutions
35
69Arun Lal
• Starting a Project
• Project Options
• Task
• Resources
• Baseline
• Track
• Report
Demo of Microsoft Project
70Arun Lal
• Q&A
• Discussions
Summary