Post on 16-May-2015
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Government 2.0in Australia
Craig ThomlerApril 2013
Who am I?
Allowed near-instantaneous transmission of news and information around the world
Connected people globally, allowing them to maintain distant social relationships as never before
People met, fell in love and got married using it
It was used to catch murderers and command armies
Conmen used it to solicit money and run scams
It destroyed many industries, and created new ones
Name this network…
(http://en.wikipedia.org/wiki/File:Samuel_morse_telegraph.jpg)
Electric Telegraph (1838)
First used to catch a murderer in the UK, 1837:
A MURDER HAS GUST BEEN COMMITTED AT
SALT HILL AND THE SUSPECTED MURDERER
WAS SEEN TO TAKE A FIRST CLASS TICKET TO
LONDON BY THE TRAIN WHICH LEFT SLOUGH
AT 742 PM HE IS IN THE GARB OF A KWAKER
WITH A GREAT COAT ON WHICH REACHES
NEARLY DOWN TO HIS FEET HE IS IN THE LAST
COMPARTMENT OF THE SECOND CLASS
COMPARTMENT
Use by government
Brigham Young, governor of Utah, sent the following in 1861 as the first message on the newly established North American transcontinental telegraph system (in relation to the American Civil War):
"Utah has not seceded but is firm for the Constitution and the laws of our once happy country.”
Use by government
(http://en.wikipedia.org/wiki/File:1891_Telegraph_Lines.jpg)
By 1891 a global network
Gov 1.0 to 2.0
Magna Carta – 1215 AD Internet – 2010 AD
Government 2.0(in my humble opinion) represents a fundamental shift
in the relationship between
citizens and governments,
to the benefit of both.
Using tools and techniques enabled by digital technologies to bring citizens 'inside the tent'.
Empowering citizens to be active participants in government decision-making processes and supporting them to do for themselves.
Opening up public data for public reuse to inform and enable new insights, better decisions and more effective policy.
Initiatives from individuals and non-government organisations as well as government.
Government 2.0 includes...
Source: Sensis Social Media Report May 2012
Australia’s internet use
Source: Sensis Social Media Report May 2012
Australia’s social media use
Source: Sensis Social Media Report May 2012
Australia’s social media use
What about Australian governments?
In mid-2012:
73% of Australian Government agencies reported using social media for official purposes
The social media majority
What the Australian Government is using social media for..Answer choice Response Share
For stakeholder engagement or collaboration 32 54.24%
Operating an information campaign 25 42.37%
Responding to customer enquiries/comments/complaints 25 42.37%
For engaging with journalists and media outlets 24 40.68%
For engagement or collaboration with other government agencies
24 40.68%
Monitoring citizen, stakeholder and/or lobbyist views and activities
17 28.81%
For a public consultation process 16 27.12%
For a stakeholder or other restricted access consultation 13 22.03%
Other type of activity (i.e. recruitment, crowdsourcing, staff) 11 18.64%
For policy or services co-design 7 11.86%
Over 1,000 online consultations in last four years
Over 860 Departmental Twitter accounts
Over 120 agency blogs
Over 250 Facebook pages
Over 300 agency mobile apps
Over 200 agency YouTube channels
At least 9 data competitions
All levels of Aus government
Growth in Twitter use
Twitter use by state
Government as media
Government as convenor
Government as platform
Crowdsourcing
• Doesn't replace existing approaches...it can supplement and amplify them
• Doesn't work for all audiences or issues...but does work for some that are otherwise unreachable/intractible
• Gov 2.0 doesn't solve problems...people do
Gov 2.0 & social media caveats
We’ve considered every potential risk except the risks of avoiding
all risks.”
Managing risks
100% correct information delivered too late or in the wrong context is worthless(and causes more issues!)
Questions?
Craig Thomlercraig@delib.net@CraigThomler
http://eGovAU.blogspot.com