Post on 27-Dec-2015
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Group communication toolsin Higher Education and Research
Real-time communication tools forming a complete group communication solution
Poznan/Utrecht, June 8, 2004 (1.0)
erik.dobbelsteijn@surfnet.nlInnovation Manager
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Our customer base
• Diverse: universities (2 levels), libraries, academic hospitals, research institutions
• Each has distinct infrastructure (firewalls!)• No direct relationship between SURFnet and
750.000 end-users• Co-operating with Kennisnet, educational
service provider for all other forms of education (primary and secondary schools and professional education)
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Our challenge
How can we offer interesting services over our network?
• Be innovative• Economy of scale• Middleware services• Whitelabeling
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Group collaboration suite
Webconferencing
Groupsite
http://groepscommunicatie.surfnet.nl/
Chat & Call
Provide support for online collaboration, both synchronous and a-synchronous
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Group collaboration media
Instant Messaging, chat
Voice over IP
Video conf. Desktop- sharing,Application- sharing
E-mail, forum,Listserv,News
Voice-mail Video-mail,Streaming
PresentationDocumentsProject info
TEXT AUDIO VIDEO
SYNCHRONOUS/
DATA
ASYNCHRONOUSCOLLABORATION
REAL-TIMECOLLABORATION
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Integration!
• ‘Just’ a webcommunity is not enough• Interaction between all means of
communication reached by integrating as many as possible
• Support wide variety of possible use:– Lectures– Project based education– Ad-hoc collaboration– Student associations
Teamsite
Webconferencing
Call & Chat
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Why Rich Media Communications?
• Presence is main starting point for session initiation!
• First tests show: voice is considered valuable addition to chat
• Video has been an niche, will become common by making it easy-to-use
• EASE OF INSTALLATION, CONFIGURATION AND USE
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Webconferencing: Click to Meet
•Real time audio+video•Chat•Presentations•Application sharing•cobrowsing
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General features
• Single Signon using Active Directory• Interaction between the three platforms:
– Start webconference through Messenger or team site
– Go to teamsite from Messenger or webconference
– Invite people in webconference through messaging, mail, SIP or GDS
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Cross platform support
• Presence and IM can only be accessed by MS Messenger. Since penetration grade is about 95% in The Netherlands, this was regarded sufficient. Jabber support is on the roadmap, also aiming at interworking with existing SER SIP platform
• Team site can be accessed with any browser, advanced functions (presence integration) only accessible through IE
• Webconferencing can be accessed by any H.323 or SIP compliant endpoint, advanced functions only accessible through IE
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Deployment & Application
• Pilot intended with 20 groups, 250 usershas grown to 87 groups and 680 users
• October-April• Group-owners at various institutions are our
contact persons• Hosted in our Application Lab• Non-blocking connection to our backbone• Good connectivity at institutions