Post on 01-Aug-2020
transcript
Smarter IT through analytics www.nexthink.com
Gulftainer secures its IT infrastructure and endpoints with Nexthink’s end-user IT Analytics Gulftainer selected Nexthink to deliver real-time IT analytics from the end-user perspective. Nexthink allows Gulftainer to have complete visibility of its IT environment and detect anomalies in real-time, helping the IT team continuously monitor workstation compliance and ensure alignment with Gulftainer’s IT requirements.
ABOUT GULFTAINER
UAE based company Gulftainer is the largest terminal operator in the Middle
East by number of terminals operated. Its international presence spans over
three continents including the Middle East and the Americas. For more than 35
years, Gulftainer has been delivering world-class performance to its customers,
continually striving for a faster turnaround of cargo, trade and fortunes for
promising new economies.
To achieve its goal of sustainable growth, Gulftainer continues to enhance its
performance as the most productive port operator and third party logistics
provider, ensuring that its customer service outperforms competitors in the
markets in which it operates. In 2013 Gulftainer accomplished a significant
throughput of 6 million TEUs at its terminals. This achievement reinforces
Gulftainer’s position as one of the leading operators in the Middle East and
supports its goal of handling 18 million TEUs and operating 35 terminals across
five continents by 2020.
SUCCESS STORY
ORGANIZATION
Gulftainer
INDUSTRY
Maritime and Services
LOCATION
United Arab Emirates
KEY CHALLENGES
● Real-time visibility of its
entire IT infrastructure and
endpoints
● Standardization of hardware
and software in its IT
environment
● Improve IT security
posture and implement IT
governance
Smarter IT through analytics www.nexthink.com
CHALLENGES
To support its vision to consistently achieve best-in-class performance,
Gulftainer prides itself leveraging the latest technologies. With a large number
of end-users in disparate locations having diverse profiles (administration,
customs, etc.), an efficient IT infrastructure is crucial for a high standard of
operations. In addition to traditional business critical applications such as ERP,
CMMS, TOS, messaging, mailing, active directory and core applications of IT
infrastructure, Gulftainer wanted to standardize the hardware and software
in its IT environment and reduce the large number of PCs and applications
currently being used to what was necessary for the business.
Gulftainer constantly strives to protect its IT environment against security
threats and educate end-users on IT risks. To enhance the security of its IT
infrastructure and improve end-user productivity Gulftainer needed a solution
that could provide visibility of its IT infrastructure and endpoints across its
several global locations.
“At Gulftainer, we prioritize
efficiency and security
compliance in our IT
operations. To achieve best-
in-class performance, our IT
infrastructure and endpoints
must be permanently available to
ensure business continuity.”
Ramesh Shivakumaran
Group Director Business Services,
Gulftainer
Smarter IT through analytics www.nexthink.com
CHOOSING NEXTHINK
Gulftainer’s IT solution provider Anzema presented Nexthink as a unique
solution to deliver real-time IT analytics from the end-user perspective. Nexthink
allows Gulftainer to have complete visibility of its IT environment and detect
anomalies in real-time, helping the IT team continuously monitor workstation
compliance and ensure alignment with Gulftainer’s IT requirements.
With Nexthink, Gulftainer can retrieve reliable information on the performance
of each workstation and its interaction with the IT infrastructure. Nexthink
dashboards are used to group and summarize data collected and present
them in an understandable way to Gulftainer’s management, facilitating their
decision-making.
“Our partner Anzema was able to properly address our business needs and
identify Nexthink as the best solution to meet our requirements,” said Vinay
Sharma, Group IT Manager at Gulftainer. “Together Anzema and Nexthink
have exceeded our expectations.”
“Real-time analytics of the
Nexthink solution have brought
significant benefits to Gulftainer
and facilitated the establishment
of a proactive IT support system,
that we did not have before.
We are able to implement
compliance standards and IT
governance, with real-time
visibility of our IT infrastructure
and endpoints.”
Vinay Sharma
Group IT Manager, Gulftainer
Smarter IT through analytics www.nexthink.com
BENEFITS
Nexthink’s solution monitors daily changes in the development of Gulftainer’s
IT activities to ensure safe and efficient port operations and third party
logistics. The visibility and real-time IT analytics provided by the Nexthink
solution allows Gulftainer to easily detect any issues in its IT environment and
allows the company to solve and prevent problems that may affect one or more
end-users, even before they are reported.
“At Gulftainer, we prioritize efficiency and security compliance in our Global
IT operations,” said Ramesh Shivakumaran, Group Director Business Services.
“To consistently achieve best-in-class performance, our IT infrastructure and
endpoints must be permanently available to ensure the continuity of business
services delivered to our end-users and customers around the world.”
“Real-time analytics of the Nexthink solution have brought significant
benefits to Gulftainer and facilitated the establishment of a proactive IT
support system which we did not have before,” said Vinay Sharma, Group IT
Manager. “We are able to implement compliance standards, IT governance,
application standardization, application usages and real-time visibility of
our IT infrastructure and endpoints. Nexthink’s solution has allowed us to
strengthen internal security, identify problems quickly and support teams to
provide a faster response, lower-costs while improving end-user satisfaction.”
“Nexthink is a valuable asset in improving our IT Security,” said Jurageswaran
Shetty, IT Security Manager at Gulftainer. “We have enhanced our IT operations
and support, reducing the number of incidents whilst simultaneously
resolving problems faster. Nexthink’s solution has given us better control
over our IT infrastructure, so we can ensure our business performance and
security compliance remain at a high level.”
“Nexthink is a valuable asset
in improving our IT security
posture. We have enhanced
our IT operations and support,
reducing the number of incidents
and simultaneously resolving
problems faster.”
Jurageswaran Shetty
IT Security Manager, Gulftainer
Smarter IT through analytics www.nexthink.com
ABOUT ANZEMA
Anzema is a leading UAE based technology service provider delivering business
solutions and providing comprehensive IT solutions for enterprises across the
Middle East and North Africa.
Established in Dubai-UAE in 2009, Anzema offers a wide range of technical
business solutions that help modern-day establishments fulfill their needs of
professional e-services and business processes.
In a very moving and competitive business environment, especially when it
comes to the corporate Internet market and infrastructure security, Anzema
has been constantly successful in growing its reputation for innovation,
efficiency, commitment and most importantly, quality.