Post on 20-Aug-2015
transcript
P: PROVIDER P: PATIENT CARE P: PERFORMANCE
delivers
requires
drives
requires
3P-‐BUSINESS MODEL STORYBOARD (BMS) FOR HEALTHCARE
#4ROD. Dr. Rod King. rodkuhnhking@gmail.com & hLp://businessmodels.ning.com & hLp://twiLer.com/RodKuhnKing
q PAST: Who WERE we? q PRESENT: Who ARE we? q FUTURE: Who MUST we be?
P: PROVIDER P: PATIENT CARE P: PERFORMANCE
delivers
requires
drives
requires
Purpose/Value ProposiUon (Prototype/Service)
Pathways (Channels/RelaAonships)
PaUents (Customers/ Job-‐To-‐Get-‐Done)
Partners/Inputs
Professionals (Staff/Team)/Equipment/Facility
Processes
Pain (Defect; Cost)
Pleasure (Delight; Revenue)
PERFORMANCE (Value/Wellness/Quality/Profit)
#4ROD. Dr. Rod King. rodkuhnhking@gmail.com & hLp://businessmodels.ning.com & hLp://twiLer.com/RodKuhnKing
3P-‐BUSINESS MODEL STORYBOARD (BMS) FOR HEALTHCARE q PAST: Who WERE we? q PRESENT: Who ARE we? q FUTURE: Who MUST we be?
P: PROVIDER P: PATIENT CARE P: PERFORMANCE
delivers
requires
drives
requires
require(s)
require(s)
Partners/Inputs
Professionals (Staff/Team)/Equipment/Facility
Processes
require(s) affect(s)
require(s) deliver(s)
Pain (Defect; Cost)
Pleasure (Delight; Revenue)
PERFORMANCE (Value/Wellness/Quality/Profit)
requires
drive(s)
delights
delight(s)
delight(s)
(Problem
-‐Service Fit)
#4ROD. Dr. Rod King. rodkuhnhking@gmail.com & hLp://businessmodels.ning.com & hLp://twiLer.com/RodKuhnKing
3P-‐BUSINESS MODEL STORYBOARD (BMS) FOR HEALTHCARE q PAST: Who WERE we? q PRESENT: Who ARE we? q FUTURE: Who MUST we be?
Purpose/Value ProposiUon (Prototype/Service)
Pathways (Channels/RelaAonships)
PaUents (Customers/ Job-‐To-‐Get-‐Done)
4 STEPS FOR USING THE 3P-‐BUSINESS MODEL STORYBOARD Cost effec5vely and rapidly improve the wellness of organiza5ons, teams, and individuals
#4ROD. Dr. Rod King. rodkuhnhking@gmail.com & hLp://businessmodels.ning.com & hLp://twiLer.com/RodKuhnKing
1. Decide whether you want to prepare a 3P-‐Business Model for a past, present, or future organizaUon
2. Create a large (3\ x 5\ Poster) template of the 3P-‐Business Model Storyboard and place it on a table or wall; iniAally use the 3P-‐Business Model Storyboard showing just the 9 storycards (that is, a diagram of the Business Model Storyboard without arrows between adjacent storycards)
3. CollaboraAvely put in details (e.g., using small Post-‐it notes) for each of the 9 storycards of the Business Model Storyboard
4. Validate the content and relaUonships of storycards in the 3Ps: Provider, PaAent Care, and Performance
P: PROVIDER P: PATIENT CARE P: PERFORMANCE
delivers
requires
drives
requires
Purpose/Value ProposiUon (Prototype/Service) q What is our purpose/passion/
proposiAon for delivering paAent care?
Pathways (Channels/RelaAonships) q How is care delivered to
paAents (customers)?
PaUents (Customers/ Job-‐To-‐Get-‐Done) q Who are we caring for?
Partners/Inputs q Who/What externally helps to
provide paAent care?
Professionals (Staff/Team)/Equipment/Facility q Who/What internally provides
paAent care?
Processes q What are core processes used
for providing paAent care?
Pain (Defect; Cost) q What is the pain/cost of
providing (receiving) care?
Pleasure (Delight; Revenue) q What is the pleasure/
reward of providing (receiving) care?
PERFORMANCE (Value/Wellness/Profit) q What are paAent
(business) outcomes?
#4ROD. Dr. Rod King. rodkuhnhking@gmail.com & hLp://businessmodels.ning.com & hLp://twiLer.com/RodKuhnKing
3P-‐BUSINESS MODEL STORYBOARD (BMS) for Performance Improvement Projects q PAST: Who WERE we? q PRESENT: Who ARE we? q FUTURE: Who MUST we be?
P: PROVIDER P: PATIENT CARE P: PERFORMANCE
delivers
requires
drives
requires
Purpose/Value ProposiUon (Prototype/Service)
Pathways (Channels/RelaAonships)
PaUents (Customers/ Job-‐To-‐Get-‐Done) q PaAent Focus
Partners/Inputs
Professionals (Staff/Team)/Equipment/Facility q Strong Leadership/Great Org.
Support/Staff Focus/Training Focus/Interdependence/IT Focus
Processes q Process Improvement Focus
Pain (Defect; Cost)
Pleasure (Delight; Revenue)
PERFORMANCE (Value/Wellness/Profit) q Performance/Result
Focus q Commu./Market Focus
#4ROD. Dr. Rod King. rodkuhnhking@gmail.com & hLp://businessmodels.ning.com & hLp://twiLer.com/RodKuhnKing
3P-‐BUSINESS MODEL STORYBOARD (BMS) for High-‐Performance Projects (Based on Thomas P Huber’s PresentaAon:
Micro-‐Systems in Health Care: Essen5al Building Blocks for the Successful Delivery of Health Care in the 21st Century)