HealthwatchHealthwatchGloucestershireGloucestershire

Public EventPublic EventCheltenhamCheltenham

Tuesday 25th November 2014

Claire FeehilyChair

Barbara PirantyCEO

HealthwatchHealthwatch is the independent consumer

champion for health and social care in England, giving children, young people and

adultsa powerful voice

The role of Healthwatch

• Influencing • Signposting• Advocacy

Story so far

What are we doing?

What have we learnt about Gloucestershire?

•Non-Emergency Patient Transport Services•Hospital Discharge•Late running appointments in clinics •GP appointments•Cross border issues•Long waits for care assessments•Home care•Community care not joined up

What have we learnt about Cheltenham?

•Over 600 comments collected in Cheltenham since April 2013•50% of comments about Cheltenham GPs are positive•Concerns over re-configuration of the Emergency Department at Cheltenham General Hospital •Long waits in A & E•Concerns that Cheltenham General is being ‘down-graded’ with centralisation of services •Re-location of Prestbury Surgery to Bishops Cleeve•Lack of social housing in Cheltenham

What happensTo your views and experiences? ·        

 

Signposting/Advice

Independent Health Complaints Advocacy Service Gloucestershire

Future Plans

Questions?

Heather Beer Head of Patient Experience

Gloucestershire Hospitals NHS Foundation Trust

Dr Sean ElyanMedical Director

Gloucestershire Hospitals NHS Foundation Trust

Questions?