Post on 01-Jan-2016
transcript
Introduction
–Methodology–Participation– Employee engagement measures– Year on year changes–Areas for improvement–Areas of strength– Employee engagement index
Response Rates
Total number of surveys issued Total number of surveys completed
3,184
2,199
Response Rate (All Staff) = 69% [62% in 2008]
Participation
City Campus West
City Campus East
Coach Lane Campus
London
Other (please specify)
56%
27%
15%
<1%
2%
Q21.7 What is your main work base/site?
Response Rates
Academic Services
Campus Services
Corporate Communications and Development
Finance and Planning
Human Resources
IT Services
Marketing and Recruitment
International Development
Research and Business Services
University Secretary’s Office
Vice-Chancellor’s Office
Arts and Social Sciences
Built and Natural Environment
Computing, Engineering and Information Sciences
Design
Health, Community and Education Studies
Law
Life Sciences
Newcastle Business School
76%
40%92%
68%
73%
59%
81%
78%
69%
83%
50%
79%
64%
73%
82%
68%
66%
61%
68%
Response Rate (By School/Service)
• 6 top scores (5 are statistically significantly different)
• 79 scores above the median (52 were statistically significantly different)
• 22 scores on or around the ‘norm’ i.e. median• 41 below the median (22 were statistically
significantly different)• 2 of the lowest scores in the benchmark group
Benchmarking with 37 other universities
What is Employee Engagement …
It’s all about:
.. getting employees to “give it their all” - commitment
.. employees as advocates – ambassadors for the employer
.. becoming an employer of choice
.. improving productivity and quality of services…morale
Employee Engagement (High Score is a good result)
Question Northumbria University 2011
HEI Norm Agree %
Statistically Significant DifferenceAgree %
Q1.3 My immediate manager helps me find a good work-life balance 78% 74% YesQ2.1 The University is a good place to work 90% 91% NoQ2.3 My motivation at work is generally high 84% 86% NoQ2.6 I feel part of the University 80% 77% YesQ2.7 I feel valued by the University 56% 56% NoQ2.9 I feel valued by students/customers 92% 86% YesQ3.1 I feel the University delivers good quality service to students and other customers
92% 85% Yes
Q3.6 I understand what the values of the University are 78% 81% NoQ3.9 I feel proud to work for the University 89% 89% NoQ3.11b Would you recommend the University to a friend...as a place to work?
75% 75% No
Employee Engagement (High Score is a good result)Question Northumbria
University 2011HEI Norm Agree %
Statistically Significant Difference
Agree %
Q4.1a The Vice-Chancellor's Executive Group...manage and lead the University well (excludes don’t knows)
73% 72% No
Q5.2 I am satisfied with my current role and level of responsibility 72% 74% NoQ6.2h My team leader/line manager/immediate supervisor...keeps me informed about things I should know about
76% 74% No
Q7.2 Have you had an appraisal in the last 12 months? 73% 83% YesQ9.4 I feel fairly paid for the work I do 74% 68% YesQ10.4e I feel safe and secure in my working environment 94% 93% NoQ11.1 Do you know how to report accidents and incidents? 71% 68% YesQ12.3 I am satisfied with the support I get from my immediate manager
81% 78% Yes
Q15.2a On the whole, communication in the University is effective 67% 63% YesQ17.4 I am satisfied with my current level of learning and development
72% 71% No
Employee Engagement (Low Score is a good result)
Question Northumbria University
2011
HEI Norm
Agree %
Statistically Significant Difference
Agree %
Q12.11 Overall I feel unduly stressed at work 25% 28% YesQ13.1 Do you feel you are currently being harassed or bullied at work?
4% 5% No
Q14.6 Have you felt discriminated against at work in the last 12 months?
8% 10% Yes
Q18.1 I often think about leaving the University 29% 35% YesQ19.10 Generally...more could be done to help staff prepare for and cope with change
71% 74% Yes
Year on Year Comparison
• A year-on-year comparison of questions which can be measured has revealed 95 issues were statistically significantly different; – 19 issues deteriorated – 76 issues had improved
Top Improvements Question
2011 Agree
(%)
2008 Agree
(%)
Difference (Percentage
Points)
Q11.3a Have you received any health and safety training in the last 12 months? (e.g. Fire training, lifting and handling, COSHH, etc.)?
71% 30% 41%
Q10.4g I have a place I can go for rest or recreation at work 59% 46% 13%
Q16.6b I feel there is good co-operation and collaboration...between different departments
51% 39% 12%
Q3.10b I feel the University is doing a good job of...retaining its most talented people
55% 45% 10%
Q15.2c On the whole, the different parts of the University communicate effectively with each other
44% 35% 9%
Q6.2i My team leader/line manager/immediate supervisor...deals with poor performance effectively
67% 59% 8%
Q1.1 I am able to work regular working hours without any problems 82% 74% 8%Q17.1 My development needs are regularly reviewed 61% 53% 8%Q4.1g The Vice-Chancellor's Executive Group...build strong, co-operative links with other organisations
54% 47% 7%
Q1.2 The University provides good support to help me balance my work and personal commitments
76% 69% 7%
Q1.3 My immediate manager helps me find a good work-life balance 78% 71% 7%
Q10.4a I have a comfortable work space (including temperature, lighting, etc.) 67% 60% 7%
Q5.7 I have enough freedom to do what is necessary to put students/customers first every time
70% 63% 7%
Deteriorations Question 2011
Agree (%)2008
Agree (%)Difference
(Percentage Points)
Q5.11 I feel that too many approvals are needed for routine decisions 75% 62% 13%Q19.4 I believe that recent changes have delivered business improvements 50% 63% -13%Q19.5 I believe that recent changes have had a positive impact 49% 62% -13%Q19.11 Generally...I have seen some positive changes in the last 12 months 65% 76% -11%Q3.8 The values of the University are moving in a direction that I support 70% 79% -9%Q4.1a The Vice-Chancellor's Executive Group...manage and lead the University well 40% 49% -9%
Q4.1c The Vice-Chancellor's Executive Group...supports new ideas for improving services for students/customers
39% 48% -9%
Q17.6 In the past 12 months, have you taken part in any type of training, learning or development paid for or provided by the University?
73% 81% -8%
Q2.10 I feel my job security at the University is good 73% 80% -7%Q19.8 Generally...the process of change causes me concern and worry 44% 38% 6%Q19.12 Generally...I think things will improve in the next 12 months 54% 60% -6%Q19.13 Generally...I think that senior management will act on the results of this survey 50% 56% -6%
Q18.3 As soon as I can find another job, I will leave the University 16% 12% 4%Q18.5 I feel that there are opportunities for career progression for me in the University 45% 49% -4%
Q9.5 The University offers good pension schemes (e.g. Local Government Pension, Teachers' Pension and Universities Superannuation Schemes)
94% 97% -3%
Q4.1e The Vice-Chancellor's Executive Group... are focused on meeting the needs of students/customers
57% 60% -3%
Q17.5a I am able to access learning and development opportunities (even if I don't take them up) that further improve...my professional skills
81% 84% -3%
Q18.2 I will probably look for a new job in the next 12 months 26% 23% 3%Q19.7 Generally...change within the University is managed well 59% 62% -3%
Areas for improvement
• Workload and bureaucracy• Managing change • Staff who are considering leaving and
career progression• Communication• Leadership/visibility of senior managers
Workload and bureaucracy
Q5.11 I feel that too many approvals are needed for routine decisions
Q12.7 I am required to do unimportant tasks which prevent me completing more important ones
44%
21%
31%
29%
18%
35%
6%
15%
Agree Tend to Agree Tend to Disagree Disagree
Managing change
Q19.4 I believe that recent changes have delivered business improvements
Q19.5 I believe that recent changes have had a positive impact
Q19.9 There is too much local change for change sake
Q19.10 More could be done to help staff prepare for and cope with change
10%
11%
17%
20%
40%
38%
35%
51%
34%
34%
35%
23%
15%
17%
13%
6%
Agree Tend to Agree Tend to Disagree Disagree
Considering leaving & career progression
Q18.4 I would like to move to a new role within the University
Q18.5 I feel that there are opportunities for career progression for me in the University
17%
14%
25%
31%
26%
31%
32%
23%
Agree Tend to Agree Tend to Disagree Disagree
Considering leaving & career progression
Because I am unhappy with my current job
To take up a new role within the University
to develop my career at another education institution
to change my career
to develop my career in the private/commercial sector
to develop my career at another public sector institution
family or personal reasons
Other
to develop my career at a research institution
Retirement
to pursue full-time studies
40%
36%
31%
25%
20%
16%
14%
14%
10%
7%
2%
Q18.7 If you are considering leaving your job, please indicate why this would be:
Communication
Q15.2c On the whole, the different parts of the University communicate effec-tively with each other
Q15.2d I feel I know what is going on across the University
10%
8%
34%
35%
42%
41%
14%
15%
Agree Tend to Agree Tend to Disagree Disagree
Senior management
14%
36%
28%
22%
Q19.13I think that senior management will act on the results of this survey
AgreeTend to Agree Tend to DisagreeDisagree
Staff’s comments and suggestions for improvement
• Communication (610 respondents)• Feeling valued/supported (484 respondents)• Job satisfaction (411 respondents)• Relationships/cooperation (394 respondents)• Management – immediate and local (376
respondents)
Areas of StrengthStaffs’ most positive perceptions
Pay and benefits Quality serviceClarity of roles and
responsibilities Working together
Equality and diversity Work life balance Management Feeling valued
Working environment Learning and development Job satisfaction
Pay and benefits
Q9.1 I feel fairly paid in relation to people doing similar jobs for other local employers
Q9.2 I feel fairly paid in relation to other staff at the University
Q9.3 I feel fairly paid in relation to similar roles nationally in universities
Q9.4 I feel fairly paid for the work I do
Q9.5 The University offers good pension schemes
Q9.6 The University offers a good sick pay scheme
Q9.7 Holiday entitlement at the University is good
Q9.8 The University has generous maternity/paternity entitlements
Q9.9 Overall I feel the University offers a good pay and reward package
49%
40%
42%
41%
56%
62%
73%
51%
52%
34%
33%
39%
33%
38%
35%
24%
39%
38%
11%
18%
14%
18%
4%
2%
2%
6%
8%
5%
8%
5%
7%
2%
1%
1%
4%
2%
Agree Tend to Agree Tend to Disagree Disagree
Equality and diversity
a people of different genders
b people of different nationality/ethnicity
c people who are disabled and not disabled
d people of different ages
e people of different sexual orientation
f people of different religions
69%
69%
67%
63%
70%
69%
28%
28%
29%
29%
28%
28%
2%
2%
3%
7%
1%
2%
1%
1%
1%
2%
Q14.5 The University respects equally:
Agree Tend to Agree Tend to Disagree Disagree
Working environment
Q10.1 I am satisfied with my working environment
Q10.2 I am satisfied with the physical accomodation provided for teaching students
Q10.4b I have a clean work space
Q10.4c I have the right equipment to do my job
Q10.4e I feel safe and secure in my working environment
40%
34%
50%
51%
59%
35%
42%
39%
39%
35%
15%
14%
7%
8%
4%
10%
9%
3%
3%
2%
Agree Tend to Agree Tend to Disagree Disagree
Quality service
Q3.1 I feel the University delivers a good quality service to students and other customers
Q3.2 I feel my School/service delivers good quality service to students and other customers
Q5.4 I am encouraged and supported to show a personal commitment to meeting the needs of students/customers
40%
48%
50%
52%
43%
34%
6%
6%
12%
2%
2%
5%
Agree Tend to Agree Tend to Disagree Disagree
Working together
47%
42%
9%2%
Q12.4 I am satisfied with the support I get from my work colleagues
AgreeTend to Agree Tend to DisagreeDisagree
Work life balance
Q1.1 I am able to work my regular working hours without any problems
Q1.2 The University provides good support to help me balance my work and personal commitments
Q1.5 I am happy with my current pattern of work
55%
36%
46%
27%
40%
33%
11%
16%
13%
6%
7%
8%
Agree Tend to Agree Tend to Disagree Disagree
Feeling valued
Q2.5 I feel part of my School/Service
Q2.6 I feel part of the University
Q2.8 I feel valued by my collegaues
Q2.9 I feel valued by students/customers
38%
37%
42%
39%
38%
43%
46%
47%
16%
16%
10%
12%
8%
4%
3%
2%
Agree Tend to Agree Tend to Disagree Disagree
Staff’s comments on what they like about working at Northumbria University
• Job satisfaction (769 respondents)• Pay and benefits (746 respondents)• Relationships/cooperation (687 respondents)• Feeling valued/supported (450 respondents)• Job security (367 respondents)
Employer of choice
Q2.1 The University is a good place to work
Q2.2 Generally, I enjoy my work
Q3.9 I feel proud to work for the University
53%
52%
41%
37%
39%
48%
7%
6%
9%
3%
2%
2%
Agree Tend to Agree Tend to Disagree Disagree
Employer of choice
• Employee Engagement Index (KPI) at 3.41 in 2011 (was 3.21 in 2008). A score of 3.00 or above indicates an organisation to be considered an Employer of Choice.
• Responses relating to the questions on whether ‘the organisation is a good place to work’ are generally linked to staff views of what might happen in the next 12 months and what has happened in the last 12 months.
• How change is managed, communicated and explained in the organisation is key to maintaining good employee engagement and avoiding ‘survivor syndrome’ in businesses where significant change takes place.