Hosted Voice

Cloud Based Phone System

SQUARE VOIP

Cloud Based Hosted Telephony

Our cloud business phone system is a simple, feature rich VoIP solution.

It’s fully hosted and hassle free.

We’ll take care of everything.

Your Hosted Solution

Our VOIP solution is based on Freeswitch architecture,developed in-house, which offers the opportunity for brandingand CRM integration. Our system is a fully managed solutionhosted on Amazon Web Services with dedicated support.

We offer full access to our technical support helpdesk whichoperates rapid response service levels. Queries can also beeasily escalated via our instant chat service available rightfrom your own branded portal. Additionally, a hotline numbercan be offered for a dedicated service for urgent enquiries.

We provide a comprehensive provisioning and configurationservice for all PBX administration tasks. The helpdesk can alsobe used for ad-hoc remote training sessions and for timesensitive deployments and escalations.

Included in all the above is a 24/7 Network Operation Centremonitoring package to ensure your system uptime ismaximised.

• Call Block • Find Me Follow Me

• A list of numbers from which to block calls • IVR / Auto Attendant

• Call Broadcast (Basic Outbound Dialler) • Phrases

• Call Centres • Music on Hold

• Call Recording + Logging • Hunt Groups and Ring Groups with queues

• Call Flows • Time conditions / Holiday scheduling

• Conference • Reception Console

• Contacts

• Fax Server

• Call Detail Records Statistics and MI (User

level-based MI)

Standard Features

Advanced Features

• CRM integrations

• Rest API

• Custom Softphone

• Separate tenant custom branding

• Report building and scheduling

SecurityOur key security partner is Amazon. Youcan find all the information for AWSsecurity here:

https://aws.amazon.com/security/

AWS datacentres cannot be physicallyaccessed by the public. We use SSLcertificates for all front-end access and thecostings of this are included in your planas standard. (This is standard industrypractice). We only use URL based routingfor the platform to avoid hackers andfraudsters breaking in. We have a live timefraud detection system in place on our SIPcarrier with safety bars in place to ensureclient protection. All data and callrecordings are stored on encrypted driveswithin the AWS platform. Additionally,backups are stored within a UK FAST datacentre in Manchester on encryptedBarracuda hardware. Any user provisioning/ account provisioning completed bySQUARE will be encrypted and sent inseparate emails. A random passwordgenerator is used and will require at least 8characters / 2 symbols / at least onecapital letter. Security modules are part ofthe standard training package providedwith the platform.

Benefits• Secure - built in business

continuity and disaster recovery with call rerouting

• Reliable - guaranteed 99.9% uptime backed by our SLA

• Scalable - easy to add and remove users

• No hardware - complete PBX functionality without the hardware

• Enhanced mobility through seamless remote operation

• Attractive payment terms including a new handset

• Easy monthly budgeting with generous call bundle

• Simple, clear pricing

• Wide range of features

• Training provided

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•