Housekeeping Management

Staffing and Scheduling

Fixed & Variable Staff Defined

• Fixed staff: those that must be filled regardless of the volume of business

• Ex:– Executive housekeeper– Assistant executive housekeeper– Supervisors– Department clerk

• Variable staff: those positions whose hours are determined by the amount of business

• Ex:– Room attendants– Housepersons– Inspectors– Lobby attendants

Staffing Guide

• Tools that help the executive housekeeper determine:– total labour hours– number of employees– and estimated labour expense required

Steps to Developing Staffing Guide

• Determine the total labour hours for positions that must be scheduled at each occupancy level (multiply productivity standard by number of occupied rooms)

• Determine the number employees that must be scheduled to work at each occupancy level. (Divide the number of occupied rooms by the productivity standard)

• Calculate the estimated labour expense required to operate the housekeeping department at each occupancy level. (multiply the total labour hours by the average hourly rate for employees)

Tips for Developing Employee Work Schedules

• Schedules should:– Cover a full work week– Be posted at least three days before the work

week begins– Indicate days off, vacation time, and

requested days off– Be reviewed daily in relation to occupancy

data– Note any changes directly on the posted copy– Be used to monitor attendance

Scheduling Storm Activity

• As a class: brainstorm a list of scheduling problems

• In small groups, discuss solutions to the problems.

• Record and share your solutions with the class

Alternative Scheduling Techniques

• Part time employees

• Flexible work hours

• Compressed work schedules

• Job sharing

Assignments

• AYL 10.3

• Workbook 10.3