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Housing goes digital - social business transformation How can digital improve customer service – the challenge and the opportunities. A presentation for the Chartered Institute of Housing Conference "Housing goes digital - social business transformation" 20th February 2014. How can housing associations support collaboration, partnerships and social innovation? Empowering and encouraging social change by providing people with the tools to help themselves. This requires housing associations to reach out and make connections with all of the local organisations which enable resident to feel safe, secure and supported within their communities. “the walls are coming down between health, housing, social care, tech and education. There’s a new sector being born and we haven’t even realised it yet” @PaulBromford