How Emotional Intelligence Leads to Positive Results

Kim Morris Lee

 Director, Organizational Effectiveness

University of Illinois at Chicago

LEADING TO POSITIVE RESULTS

EMOTIONAL INTELLIGENCE

•Need for Change – Show Value Add•Multiple Employee Groups•Multiple Levels•Multiple Units

COMMITMENT TO DELIVER RESULTS

• Bottom Line – “If you don’t talk it out, you will act it out.”• How Do We Get People To Accept Need For Respectful Dialogue?• Got Emotional Intelligence?

MEANS TO AN END – POSITIVE END

• Empathy• Organizational Awareness

WHAT IS EMOTIONAL INTELLIGENCE?Re

cogn

ition

Regu

latio

nSOCIAL

Social-AwarenessSelf-Awareness

• Self-Confidence• Accurate Self-Assessment

SELF

Self-Management

• Self-Control• Adaptability

Relationship Management

• Influence• Teamwork and Collaboration

REALLY?

• Discussed Program with Executive Level Management• Showed results achieved in other organizations • Revenue generation – and meeting expressed need for

professional development• Program includes techniques to increase EQ on multiple

levels – self awareness, social awareness, relationship management

CRUCIAL CONVERSATIONS

Kim Morris Lee, PhDDirector, Organizational Effectivenesskmorris@uic.edu