Post on 25-Aug-2020
transcript
How Global IoT turns any enterprise
into a Mobile Virtual Network (MVNO)
IoT Build, San Francisco, 27th and 28th March
WWW.BICS.COMWWW.BICS.COM 30/03/2018BICS Confidential2
The network at the heart of
device connectivityA global company
With a global infrastructure and global organization
Carries
today more
than
25% World’s Roaming
and IPX traffic
20+ years of
global leadership
of international
connectivity
Global market
leader
for roaming
solutions
With Reach in
200Countries
Connecting
1000+ Operators,
100+ Full MVNOs
& 500+ digital
service providers
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Global IoT transforms the international
business of enterprises
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Innovate with added-value solutions and new
applications through ubiquitous connectivity
Deliver reliable and high quality
connected solution everywhere
Understand your customers and business
assets, wherever they are located
Optimize global business processes
and operations
Reach new customers in new markets
by leveraging global connectivity
Source: GSMA
Intelligence
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Global connectivity is
central to connected business…
What do successful connected
businesses need from Global
Connectivity?
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Global Mobile Networks need to become
an extension of the enterprise IT systems,
integrated as a traditional software
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Use case 1 – Forklift manufacturer
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Customized data plan per vertical applications
Firmware update: increase temporary data allowance
Customer
management
Local network quality: remotely force/bar some networks
according – multi networks is a must!
Trouble Ticket management: remote connectivity
diagnosis
Service availability commitments: need afvanced
monitoring, troubleshooting and remote management tools
Integration with global connectivity solution:
Maintenance and
Operations
Customer support
SLA
Forklift Manufacturer
Distributes forklifts around the world
Need: Embed connectivity in forklift for
telematics, remote maintenance and
vertical applications
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Customer
management
Integration with global connectivity solution:
Business model
flexibility
Maintenance and
operations
Customer
support
Use case 2 – Smart watch manufacturer
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Different plans available according to local market
Real-time self management of data plan by end-user
Technical call center needs monitoring and troubleshooting
tool of connectivity of each SIM
Full panel of data plans: prepaid/postpaid, unlimited/data
package, domestic/roaming, etc…
Software update, customer data collection without
eating up end-user data plan
Watch Manufacturer
Distributes watches and monthly
subscriptions in Asia with data plans
worldwide
Need: Establish local presence
and negotiate with MNOs
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Customer
management
Integration with global connectivity solution:
Business
management
Customer
support
Business model
flexibility
Use Case 3 – Fleet Management solutions company
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Different network provisioning per customer
- Car leasing company: 1 network per country/best price
- Taxi company: multi-networks / best quality
Monthly plan per SIM, or pay-as-you-go per MB
Trouble Ticket management: remote connectivity
diagnostic
Indirect sales: allow reseller to set own service and
business model
Business intelligence on network usage:
cost optimization, network quality KPI, etc…
A GPS device manufacturer launches
fleet management services
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Global mobile networks become
integrated into the enterprise IT
systems…
What do enterprises need
to acquire to achieve this?
Enterprises need to acquire the same
capabilities as Mobile Virtual Network Operators
and roaming expertise
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Management and Control
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Mobile service provisioning
2G/3G/4G, SMS, USSD, Geolocalization,
Etc….
Real-time usage control
Quota and actions
Mobile networks selection
In each country with business operations
Enterorise needs
Connected business = each SIM is a real customer that needs to be managed individually
Customer expectation = real-time
IoT = Large number of connected devices
Same capabilities as
MVNOs
to manage mobile
networks
Advanced and flexible APIs
• Real-time
• Global
• Scalable
• Automated
• Integrated with CRM
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Monetization
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Large panel of business
models
Prepaid/postpaid
Package/unlimited
Resellers and Partners
No « One size fits all » business model
Complex ecosystem
International mobile
services
Different costs per country
Enterorise needs
Same capabilities as
MVNOs
to sell connectivityAdvanced and flexible APIs
• Full flexibility in business
models
• « Roaming »-like offers
• Partner management
• Integrated with existing
billing system
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Service Assurance
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Customer support Service availability Fraud management
Any IoT project = external and internal customers to support
Market requirements = Service Level Agreements (SLA)
International connectivity = risks of fraudulent use of SIMs
Enterorise needs
Same capabilities as
MVNOs
to monitor and
troubleshooting
connectivity
Advanced and flexible APIs
• Real-time
• Global
• Proactive
• Integrated with existing
support tools
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Business Management
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Cost Quality
International connected business
=
Roaming business management of mobile operators
Enterorise needs
Same capabilities as
MVNOs
have to manage their
roaming business
Expertise in roaming is
essential to ensure highest quality and
reliability of connectivity everywhere
• Business intelligence
on cost and quality
• Globally
• Multi-network per
country is a must
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Conclusion
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• Global IoT is central for the development of connectedbusiness of entreprises
• Global mobile networks needs to become stronglyintegrated with the IT systems of the enterprise
• Enterprises need to:
• Acquire same capabilities as Full MVNOs in terms of Management and Control of SIMs, Business Model flexibility, Service Assurance, Roaming Business Management
• Have access to most advanced and flexible APIs for integration with existing IT systems
• To acquire roaming expertise for highest reliabilityand quality of their connected business
• Requirements willl become stronger over time: yourchoices of today for global connectivity need to befuture proof!