HOW TO BE A GOOD RECEPTIONIST?

By Having the Right Skills

Right Skills?? What Is It??

Anyone knows??

1. Personaliti Yang Baik- kemahiran interpersonal semasa melayan pelanggan

(Melambangkan imej yang baik terhadap sesuatu organisasi)

*rujuk kertas penerangan m/s 5

2. Have Top-notch Organizational Skills.

Able to dealing with multiple tasks(multi-tasking)

Bincangkan dan senaraikan “ job position” yang berkaitan dengan

“FRONT OFFICE” dan nyatakantugas setiap “position” tersebut.Ex : Front Office Cashier

3. Have Some Knowledge About Technology Under Your Belt.

Know how to use and fix common problem

4. Be Dependable

Make being dependable a priority

4. Possess Excellent Listening Skills

4. Take Notes On Everything

5. Answer The Phone Politely With A Standard Greeting Such As "Good Morning, Thank You For Calling Our Company, My Name Is ___, How May I

Direct Your Call?

6. Greet Delivery Personnel With The Same

Professionalism And Politeness As Any Other

Visitor.

7. Handle Customers Who Come To Your Business With

Efficiency And Politeness.

8. Dress To Impress.

You are representing a business, thus you should dress the part

TUGASANM301K3.3- Menyenaraikan Kemahiran Interpersonal Semasa

Menyambut Tetamu (10 markah)

Huraikan tentang 5 kemahiran personal yang wujud dalam diri kamu yang akan membolehkan kamu menjadi seorang “petugas kaunter hadapan” yang cemerlang.

(15 minit)