Post on 07-Jul-2020
transcript
Page 1 of 7
How to Submit a SuccessFactors Ticket
To access the IT Support Portal, use the following link:
https://itsupport.aucegypt.edu
Press the “Click here to login,” and log in with your AUC email credentials:
Page 2 of 7
A) Report a Problem
1- Click on IT Problem link in the left panel
2- Click on Report a New IT Problem button in the left panel
3- Fill in the displayed form. It is always advisable to attach screenshots for easier
troubleshooting.
Page 3 of 7
4- Search the available categories
5- Select SAP, SuccessFactors, and then Performance & Goals.
Page 4 of 7
6- Navigate to the end of the form and click on Submit button
Page 5 of 7
B) Request a Service
7- Click on IT Service link in the left panel
8- Click on Report a New IT Service button in the left panel
9- Fill in the displayed form. It is always advisable to attach screenshots.
Page 6 of 7
10- Search the available categories
11- Select SAP, SuccessFactors, and then Performance & Goals.
Page 7 of 7
12- Navigate to the end of the form and click on Submit button