Carmen HudsonPrincipal ConsultantRecruiting Toolbox, Inc.

Copyright 2013 Recruiting Toolbox, Inc.www.RecruitingToolbox.com

Hiring

Managers

Master

Interviewers

Current: Consultant, Trainer, EntrepreneurPast: Recruiter, recruiting leader at Capital One, Amazon.com, Microsoft, Starbucks and Yahoo

ABOUT @PEOPLESHARK

YOUR HIRING

MANAGERS

MIGHT BE RWC*

*RECRUITING WHILE CLUELESS

BAD HABITS COST YOU GOOD

CANDIDATES

• UNRESPONSIVE

• NO-SHOWS

• UNPREPARED

• TIME WASTERS

• NO FEEDBACK

THE SOLUTION: SHAME

GET THEM TO

ADMIT THEIR

ERRANT WAYS,THEN, FIX YOUR PROCESS

THE SOLUTION: SHAME

Set expectations

Create a buddy system

Keep score!Pre schedule

interviews

Pre-interview meetings

Candidate debriefs

“I KNOW IT WHEN I SEE IT”

WOULD YOUR

HIRING

MANAGER

KNOW TALENT

IF IT…

If your HM can’t articulate “it”, how can the interviewers identify “it”?

THE SOLUTION: CRYSTAL BALL

GET THEM TO

“SEE IT”

Work with managers to envision the role and articulate the end result

“I KNOW IT WHEN I SEE IT”

Identify assessment

criteria

(Re)write job description

Interview questions

(and answers)

Calibration meetings

Candidate debriefs

Shadow interviewers

YOUR MANAGERS COULD BE

RUINING YOUR BRAND

“LEAVE THAT

EVP STUFF TO

THE SOCIAL

MEDIA GURU”

Brand is where the rubber hits the road. It’s physical. Starbucks builds the brand by handing you the right coffee every time.

SOLUTION: THE GOLDEN RULE

ASK YOUR

MANAGERS:

How would you want your best friend to be treated if he or she were to interview here?

What do you want them to say about…

Our interview process

The people

they met

The questions they were

asked

The jobThe

company

PROTECT THE BRAND

Win with speed

Check out Glass Door

Survey candidates

Follow up Strategy

White glove candidates

Talk to new hires

NO DECISION = “NO” DECISION

“I NEED TO SEE

137 MORE

RESUMES”

Making a decision is difficult. But it’s the hiring manager’s job.

THE SOLUTION: GIVE THEM

PERMISSION

• One candidate, one

decision

• Great managers are

decisive

• To get top

talent, you have to

get comfortable with

no

• You gotta move fast

in this market

SO…HOW OLD ARE YOU?

KEEP YOUR

HIRING

MANAGERS OUT

OF JAIL

They might not know as much as they think they do….

SOLUTION: LEGAL BINGO

Can you pronounce your last name for

me?

Where did you grow up?

What’s your favorite book?

Why did you choose BYU?

Are you able to work late or travel

for more than 3 days?

Why were you off of work for 3

months?

Do you belong to any associations?

Yes, those are pictures of my 2

kids – do you have kids?

DON’T FUMBLE AT THIRD BASE

ARE YOUR

MANAGERS

“SELLING” THE

JOB?

• Passive candidates• Attitude and enthusiasm• Realistic job preview

SOLUTION: PSYCH 101

Self Actualization

Esteem

Love/Belonging

Safety

Physiological

SELLING: GET MANAGERS

INVOLVED

Assign rolesBe thoughtful

about interviewers

Tag-team the offer

Collect motivators

Ask, what makes you

stay?

Sweeten the pot

MY GOAL:

NOT BORING, DIDN’T

SUCK, INTERACTIVE, PRACTICAL, 1-2

THINGS YOU WILL DO NOW

Make interviewers accountable

Tighten up your process

Articulate and calibrate

Fix Your Job Postings

Ask and shadow

Brown bag it

Give your interviewers a

job to do

Be the coach and the

cheerleader

THANK

YOU!

Copyright 2013 Recruiting Toolbox, Inc.

Carmen Hudsoncarmen@recruitingtoolbox.com

Let’s Connect! linkedin.com/in/carmenhudson

@peopleshark

Visit www.recruitingtoolbox.com to learn more