How you can have Amazon’s “Mayday” for iOS, today.

Exclusively for Amazon’s Kindle Fire HDX tablet, Mayday is a one-touch button that

instantly connects a Kindle Fire user to an

Amazon technical support agent via

video chat.

But first, what is Mayday?

Image from Amazon.com

From the agent’s desktop, he or she can view, navigate and annotate the user’s screen.

For now, Mayday is designed to help a new Kindle owner perform basic tablet functions, like increasing

the screen’s brightness.

Analysts predict that Mayday will ultimately serve as a sales tool, where

Amazon agents can recommend products (e-books, movies, electronics,

etc.) and guide the user through the purchasing process.

What else can Mayday do?

John Biggs of TechCrunch quotes Amazon’s CEO Jeff Bezos as saying it’s “actually very similar to having someone

standing next to you”, looking at your tablet and offering support.

Amazon’s biggest tablet competitor, Apple, doesn’t do this type of remote

customer support… But...

Kindle Fire users have Mayday. What about the rest of us?

Mayday-like technology can be built into any mobile application on iPhones and

iPads using ShowKit.

ShowKit offers Mayday-like technology to companies with mobile applications, in the form of an SDK and Backend-as-

a-Service.

ShowKit gives mobile retailers a one-touch button to connect a customer to a

support agent.

ShowKit’s technology:

From his or her Web browser, the agent can see, navigate, and annotate the

user’s screen.

What that looks like:

Add Video Chat, Screen Share, and Shared Gestures to Web-to-Mobile and Mobile-to-Mobile Apps.

See, tap, swipe and scroll on any mobile phone, remotely.

...a financial analyst walking a client through his or her portfolio, or an online retailer guiding a customer through

the purchase of an entertainment system.

Imagine….

Any app, any use-case can add ShowKit.

So, here’s how Mayday and ShowKit compare:

ShowKit compared to Mayday:

Mayday is only available between an Amazon

agent and a Kindle Fire HDX user (Web-to-Kindle

Fire HDX).

ShowKit is currently for iOS devices (both phones and

tablets) and Web, and will be available on Android toward

the end of the year.

ShowKit can be added to any mobile application as an in-app customer support tool. Any company can connect a support agent to a customer and display and navigate the customer’s screen from an agent’

s computer (Web-to-Mobile).

ShowKit Compared to Mayday:ShowKit supports third-party iOS developers with a development

platform/backend and a drop-in SDK.

Mayday is only supported by Amazon

agents and is not available for third-

party development.

Unlike Mayday, ShowKit also allows two mobile users to connect to each other (Mobile-to-Mobile), view the same screen, and pass touches between

their devices.

Mayday is currently limited to Kindle Fire HDX technical support.

ShowKit Compared to Mayday:

ShowKit can be used for:Technical Support

Customer Service/SalesSocial/Dating Connections

TelecommunicationsGaming

CollaborationRemote Presence/RoboticsTeaching/Learning/Tutorials

More Information

We’re dedicated to making mobile applications a people-first

experience through real-time technology.

Because great apps connect us.

We’re developers driven to solve complex problems and bring you simple, powerful solutions. We do the heavy lifting so you can get to

the more exciting aspects of developing your app.

Robust Software Matters.

We put developers first and provide outstanding service.

Whether it’s one user to another

(ShowKit Social) or a customer to an agent

(ShowKit Enterprise)--connected users are

satisfied customers, and engage with your app

longer.

Your App Users Love Connecting.

Mobile-to-MobileShowKit Social allows users to video chat and tap, swipe, and navigate as if they were using the same phone.

Our Solutions.

Web-to-MobileShowKit Enterprise provides in-app

support with a live chat solution. Agents can see and navigate a

mobile users screen.

Whatever your preference,we’ve got you covered.

Web Browser

Mobile

Integrations

To get started with ShowKit, join our private beta at: www.

ShowKit.com

Or email us directly: Team@ShowKit.com