Post on 03-Jun-2020
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July 2018 HPE MyRoom Quick Reference Guide – Outlook Add-in Page 1 of 8
HPE MyRoom Outlook Add-in
Quick Reference Guide
Installation
The HPE MyRoom Add-in is compatible with Microsoft Outlook 2010, 2013, 2016, and Office 365
Installation
Close Outlook
Either:
Go to www.myroom.hpe.com
Select Help & Support tab
Click Download the Outlook add-in under Quick Links
Or:
Go to www.myroom.hpe.com/Download/Outlook
Click Download button
Launch and follow the wizard
Reopen Outlook
July 2018 HPE MyRoom Quick Reference Guide – Outlook Add-in Page 2 of 8
Using the Add-in
Connect to HPE MyRoom
Open a New Meeting in Outlook
Click arrow underneath HPE MyRoom icon on ribbon
Select Options…
Enter e-mail address and password associated with MyRoom account
Click OK button
Note: You do not need to repeat this process the next time you use the Add-in
July 2018 HPE MyRoom Quick Reference Guide – Outlook Add-in Page 3 of 8
Using the Add-in (continued)
Create New Meeting in Outlook calendar
Click HPE MyRoom icon to open the Add-in panel
Select:
Date
Start and end time *
Room
Type of keys to include in invitation
Fill in
To field
Subject field (event name)
* Refer to the Events Quick Reference Guide or HPE MyRoom Help documentation for information about event durations.
Optional:
Teleconference/Other info
Set reminder
Attach file(s)
Add information such as agenda in body of invitation
Click Send button
Event will be created in your MyRoom account
Event details, including keys and key links, will be listed in the calendar meeting
Meeting invitation will be sent to attendees
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Using the Add-in (continued)
Events created with the Add-in must be modified with the Add-in
Update meetings and events
Open calendar meeting
Open the HPE MyRoom panel
Modify as needed:
o List of attendees o Subject o Date o Time
o Duration o Teleconference/Other info o Choice of keys to be included o Information in body of invitation
Do not modify details between -=-=-= HPE MyRoom Info =-=-=-
and -=-=-= HPE MyRoom Info End =-=-=-.
o Information between those two lines is maintained and updated by the MyRoom server
Click Send Update button o Event will be updated in your MyRoom account o Updated event details will be listed in the calendar meeting o Updated meeting invitation will be sent to attendees
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Using the Add-in (continued)
Events created with the Add-in must be cancelled with the Add-in
Cancel meetings and events
Open calendar meeting
Open the HPE MyRoom panel
Click Cancel Meeting button
Click Send Cancellation button
Event will be deleted from your MyRoom account
Cancellation notice will be sent to attendees
Note: Deleted events cannot be recovered so be sure an event should be cancelled before taking this step
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Constraints
Constraints
MyRoom events that are scheduled using the Outlook Add-in should be modified or cancelled using the Add-in
Changes made in MyRoom will not be passed to Outlook or attendees
The Add-in panel needs to be open when modifying or cancelling a calendar meeting. If not,
Changes will not be passed to MyRoom
Details will not be updated in invitation
Send, Send Update, or Send Cancellation must be clicked to prompt the MyRoom server. If not,
Outlook invitation will not correspond to MyRoom event
July 2018 HPE MyRoom Quick Reference Guide – Outlook Add-in Page 7 of 8
Troubleshooting
Troubleshooting
ISSUE RECOMMENDATION
Outlook Add-in does not connect to MyRoom server, test connection
Test connection by going to MyRoom home page at www.myroom.hpe.com
MyRoom home page cannot be reached
There may be a problem with network connection to the server
MyRoom home page opens properly Log into your MyRoom account via blue Login button on the right
Cannot log into MyRoom account Contact HPE Virtual Delivery Service Desk for assistance
see Help & Support tab for contact information
Able to log into MyRoom account but unable to open a room
Contact HPE Virtual Delivery Service Desk for assistance
see Help & Support tab for contact information
Add-in is connected to MyRoom server but repeatedly fails to respond to commands
Connection to server may have timed out. Refresh it with these steps:
Exit Outlook
Restart Outlook
July 2018 HPE MyRoom Quick Reference Guide – Outlook Add-in Page 8 of 8
Uninstalling
Uninstalling
Close Outlook
Open Control Panel
Select Uninstall a program
Scroll to and select HPE MyRoom Add-In for Microsoft Outlook
Click the Uninstall button above the list of programs to open the Setup wizard
Follow the wizard
Reopen Outlook