HRM Presentation.pptx

transcript

Group 4

Contents

• Introduction• Vision & Mission• HR practices • Employee Satisfaction Survey• Strength & Weakness• Suggestions

Introduction

Mission

Mission:• To help customers achieve their business objectives by

providing innovative, best-in-class consulting, IT solutions and services.

• To make it a joy for all stakeholders to work with us.

Tagline: Experience Certainty

HR Practices

• Manpower Planning• Learning & Development• Customer & Employee Feedback• Performance Management• Employee Retention• Employee Engagement Activities

Manpower Planning

• Manpower Allocation Task Committee (MATC)– Geography level presentation

• Recruitment Process– Campus Recruitments, Referrals, Mass

recruitment• Resource Management Group (RMG)– Managing and allocating employees at projects &

domain level

Learning & Development

• Initial Learning Program (ILP)• Continues Learning Program (CLP)– icalms– Technical, Process and Domain level Competencies

• Leadership Develop Program– TAS– Partnership with premier B-schools

Customer Feedback

• Every six months PL request customer to fill Customer Satisfaction Survey (CSS) form– Questions on deliverables, project management, documentation,

Communication, TCS infrastructure, security and confidentiality

• Delivery Centre Head• Feedback is used for process improvement and

input for TCS iQMS

Employee Feedback

• Opinion Polls– For knowing norms, practices and behaviors of

employees• PULSE survey– Administration– Information Resource Center– Performance Management Group– Learning & Development Group

• Grievance Addressing

Performance Management

• Global SPEED – Online tool for Performance Management– Goal Setting (SMART)– Data Validation– Self Evaluation– Discussion– Appraisal by Supervisor

• Time Sheet Management

Employee Retention

• Rewards & Recognition i.e. TCS Gems• Mentorship Program

– PEEP sessions• Career Development• Performance Based Incentives• Leave Without Pay• Other Benefits

– Free membership with various clubs. i.e. Toastmaster Club, British Library

– TCS Holiday Homes– Learning Platforms. TCS Domain Academy, TCS Video channel

Employee Engagement Activities

• TCS MAITREE– CSR initiatives– Fit 4 Life i.e. Marathon– Health & Safety initiative i.e. Fire Drills – Maitree Adventure Club

• Monday Motivator• Wellness Wednesday

My work gives me a feeling of personal accomplishment.

Strongly Disagree11%

Somewhat Disagree

Indefferent28%

Somewhat Agree39%

Strongly Agree6%

Number of Respondents

Strongly Disagree Somewhat Disagree Indefferent Somewhat Agree Strongly Agree

I feel encouraged to come up with new and better ways of doing things.

Strongly Disagree6%

Somewhat Disagree17%

Indefferent17%

Somewhat Agree33%

Strongly Agree28%

I have the tools and resources to do my job well.

Strongly Disagree

Somewhat Disagree

Indefferent17%Somewhat Agree

Strongly Agree6%

I feel over utilized in my job.

Somewhat Disagree

Indefferent28%

Somewhat Agree28%

Strongly Agree17%

I am satisfied with my compensation.

Strongly Disagree6%

Somewhat Disagree

50%Indefferent22%

Somewhat Agree22%

The Company does an excellent job of keeping employees informed about matters affecting us.

Somewhat Disagree

Indefferent28%

Somewhat Agree28%

Strongly Agree17%

My job makes good use of my skills and abilities.

Somewhat Disagree

Indefferent22%

Somewhat Agree17%

Strongly Agree22%

How satisfied are you with the information you receive from management on what is going on in your division?

Somewhat Disagree

Indefferent39%

Somewhat Agree11%

Strongly Agree11%

How satisfied are you with your involvement in decisions that affect your work?

Strongly Disagree6%

Indefferent39%

Somewhat Agree22%

Strongly Agree6%

Considering everything, how satisfied are you with your job?

Indefferent33%

Somewhat Agree22%

Strongly Agree11%

How satisfied are you with the information you receive from management on what’s going on in

the company?

Strongly Disagree6% Somewhat

Disagree17%

Indefferent39%

Somewhat Agree33%

Strongly Agree6%

How satisfied are you with your opportunity to get a better job in this company?

Somewhat Disagree

Indefferent39%

Somewhat Agree17%

Strongly Agree6%

I am satisfied with the vacation time i get.

Strongly Disagree6%

Indefferent33%

Somewhat Agree33%

Strongly Agree6%

I am satisfied with the process used to determine annual raise.

Strongly Disagree

Somewhat Disagree

28%Indefferent44%

Somewhat Agree11%

My job makes a difference in the lives of others.

Strongly Disagree6%

Indefferent39%

Somewhat Agree22%

Strongly Agree6%

I received training required to do my job.

Indefferent33%

Somewhat Agree22%

Strongly Agree11%

When I have a concern/question, my supervisor is able to address them.

Indefferent39%

Somewhat Agree22%

Strongly Agree11%

I feel I am respected at work.

Somewhat Disagree

Indefferent28%

Somewhat Agree33%

Strongly Agree22%

I feel free to express my concerns without worrying about negative response.

Strongly Disagree6%

Somewhat Disagree

Indefferent17%

Somewhat Agree44%

Strongly Agree11%

I feel I have job security.

Somewhat Disagree6%

Indefferent28%

Somewhat Agree11%

Strongly Agree44%

Strengths

Job SecurityEmployee

engagement activities

Congenial working

environment

Brand Values Onsite opportunities

Brand Values

• Leadership• Integrity• Respect for individual• Excellence• Learning & Sharing

Weakness - Scope Of Improvement

Work in desired domain

Project Release

Monotonous work

Suggestions

• Training in desired domain to keep employee motivated• 360 degree feedback• Work allocation based on interest &

competencies

Thank You

HRM Presentation.pptx

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