I Know What You Did Last Second

June 13, 2013

Cloud Expo

2

Lines in the Sand

Boundaries are everywhere in business

They are intentionally permeable

But there are consequences to crossing

MetraTech Confidential 3

Customer Perception Matters

Influencer“Now Cast”

EnforcementInformation

Driving Customer Behavior

Peak and Off Peak

Promotions

SurchargesCo-Pay SLAs

Discounts

Volume Bundling Cash Flow

TRANSPARENCY

4

5

Big Data Is Not Enough

Is this Dataor Information?

With one day left in the billing cycle:

6

Behavioral Billing™

Operational data must be in a business context that matters

7

Behavioral Billing™

Trick is delivering: right information & recommendations to the

customer at the right time…

…in order to influence behavior!

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Commerce Decision Engine™

9

Multinational: Global Meets Local

Tokyo (¥)Frankfurt (€)

Enterprise HQ (£)

London (£)

% Discount (service A)

Monthly £ commitment (all services)

Monthly ¥ commitment (all services)

Included Service C

Single price service A

Multi-bucket pricing on service D

Quarterly £ commitment service B

Incremental price service C for Engineering (Provided by 3rd Party Partner)

Incremental price service D

Single-bucket price service AIncluded service C

Block price service A

N

N

N

N Monthly number of Service D events

% Discount (service F)

Fees calculated on world wide consumption

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Node ArchitectureIncoming

Event Queue

PrimaryResolution

Backup Resolution

Backup Processing

Processing

Data Store

LocalRouter

Local

Backup Router

Local

Backup NodePrimary Node

Notifications Queue

11

Nodes Can be Instance Efficient

12

Now-Casting and Notifications

Nodes are keeping accounts up-to-date per event

Configurable thresholds and limits for notifications

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Notification Delivery

Notify Systems

Notify People

MetraTech Confidential 14

Questions