Service User Participation:A whole of organisation approach

#iAOD13

@regenuchttp://www.facebook.com/ReGenUC

Acknowledgements

Donna Ribton–TurnerJames Beckford SaundersVenetia BrissendenBrandon JonesPaul AikenShannon BellLaurence AlvisUnitingCare ReGen Board

Committed to engagement

Rationale

• Human Rights

• Improving treatment outcomes

• Organisational & strategic drivers

What’s it all about?

‘… Involving the community in decision making about their own health, as well as the planning and management of health services is integral to effective health promotion and illness prevention…’

Australian Commonwealth Department of Human Services and Health 1994 cited in AIVL 2008

Simple but complex

Key Resources

AIVL - Treatment Service Users Project Phases 1 and 2http://bit.ly/ZANfKe

APSU – Straight from the source: A practical guide to consumer participation in the Victorian AOD sectorhttp://bit.ly/YNvQ1I

Level & Scope of Participation

Consumers

Service Users

Clients

Control

Partnership

Consultation

Information

Clarke and Brindle (2010)

Into the future…

Structures ApproachConsumer Participation

Leadership Group All of organisation

Consumer Participation Facilitator Capacity building

Consumer Representatives Mentorship

Evaluated & disseminated

Consumer Participation Facilitator

Consumers

StaffCP

Leadership Group

• Guidance• Mentoring• Support• Advocacy• Capacity Building

• Guidance• Mentoring• Support• Capacity

Building

• Guidance• Advocacy

Position Paper

Advocacy in ActionConsumer Participation Position Paper & Supporting Evidence

http://bit.ly/YWJTQf

www.regen.org.au/advocacy

References

Clarke, M . & Brindle, R. (2010) ‘Straight from the Source: A practical Guide to Consumer Participation in the Victorian AOD sector’ Association of Participating Service Users, Carnegie, Australia

Treatment Service Users Project – Phases One & Two: (AIVL, 2011) http://www.healthinfonet.ecu.edu.au/key-resources/programs-projects?pid=1012