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© 2011 IBM Corporation
An IBM Proof of Technology
IBM Business Process Manager
Murali SitaramanClient Technical ProfessionalIBM Software Groupmsit@ch.ibm.com
© 2011 IBM Corporation
IBM Software
Agenda
� Business Process Management Basic Concepts
� IBM Business Process Manager V7.5
25. August 20112 Discovering the value of IBM Business Process Manager
© 2011 IBM Corporation
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Typical Process Problems Without BPM
1. Informal Tasks and Communication (ex Paper or email)
2. Inefficient Working Environment Spans Systems
3. Inconsistent Prioritization
4. Incomplete or Inaccurate Data Flow Between Systems
5. Lack of Control Over System and Business Events (Exceptions)
6. Poor Visibility Into Process Performance
Customer Problem:
• Cannot Grow Efficiently
• Customer Satisfaction
ExecutiveManagement
CustomerService
InvoiceReconciliationTeams
Finance and Ops
AccountAdministration1
2
3
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5
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Process Improvement Requires A “Third Way”
Flexibility
Low cost/time
BuildBuild
BuyBuy
CustomizedUniqueHigh TCOIT bandwidth Reduced time
Initial CostStandard Feature setReliance on vendorResponse to Change
“Third Way”
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Process-improvement requirements are likely to be unique, which favors build rather than buy. And the timeframes and costs of both are often not compatible with process improvement, so a ‘third way’is required.
BPM
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1. Automatically prioritize, route work and Automate decisions
2. Guide users through decisions
3. Standardize resolution across geographies
4. Leverage existing systems and data
5. Monitor for business events and initiates action
6. Real-time visibility and process control
7. Reduce errors and improve accuracy
8. Improve consistency across geography, channel, division
9. Analyze Metrics and Optimize Processes…
Customer Benefits:
• Huge reduction in manual interactions
• Faster Issue Resolution
• More flexible, responsive systems
• Metrics, measurements and Visibility in business terms
Process & Rules Management Bring Order to Chaos
Process
ExecutiveManagement
CustomerService
Risk ManagementTeams
Financeand Ops
Account Administration
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Ways to BPM
Human-centric
Document/content-centricIntegration-centric
IBM BPM
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The Essential BPM Capabilities � Modeling
� Simulation+Optimization
� Workflow
� Rules
� Business Data Mgmt
� Human Interfaces
� Documents
� Event Monitoring
� System Integration
� Metrics
� Analytics
ExecutiveManagement
CustomerService
InvoiceReconciliationTeams
PolicyAdministration
AccountTeams
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SOA and Connectivity Infrastructure for BPM
Systems
SOA
BPM
ExecutiveManagement
CustomerService
InvoiceReconciliation
Teams
Finance& Ops
AccountAdministration
SOA-Layer:• Reusable system
services• Encapsulation
(Decoupling from definition and implementation)
• Scaling• Availability• Security
BPM-Layer:• Orchestration of
“Human Tasks” and “System Services”,
• End-to-end process-overview and control
• Flexibility on the business process level
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• simple to use• fast time-to-value• deep business engagement
• high performance• excellent integration• superior integrity
IBM Business Process Management in 2011:Unifying Two Market-Leading Platforms
Announced at IMPACT 2011
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BPEL Modeler
Rules Modeler
Integration Tools
Rules Dev Tools
Service Dev Tools
Java Developers Technical Experts
Traditional Process Application Lifecycle(Ex. Oracle BPM Suite)
Business Modeler
Business Modelers
. . .Deployed CodeVersion 1
Deployed CodeVersion N
Task Portal
End User Forms
Reports / Analytics
Users / Managers
?????How do these artifacts relate? Is everything in synch?
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© 2011 IBM Corporation
IBM Software
IBM BPM Difference: “Shared Model” Architecture
• Single shared process model – assets are always in synch• Single integrated platform – everything you need in one product• Lower technical effort – less development time, cost, risk
Worker
Business Developer
Business Analyst
Manager
Administrator
Business ModelerProcess CenterShared Model
Process Designer
Process PortalAdmin Console
OptimizeDesign
Execute
Process Inspector
Process Designer
Process Optimizer
Process Portal
Scoreboards
Process Coaches
Integration Developer
Integration Designer
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IBM BPM: A New Solution to a Complex ProblemEmbrace complexity, adapt quickly and exceed expectations
Visibility
Simplicity Power
Governance
IBM Business Process Manager V7.5
Simplifies operations and improves entire experience
Easy enough to engage all process participants
Centralizes visibility and control
Empowers knowledge workers with built-in real time analytics to
optimize business processes
Powerful, dependable for mission critical processes
Scales smoothly and easily from initial project to enterprise-wide program
Achieve consistency and repeatabilityto ensure processes execute as designed
Simplify life-cycle management of process applications across 1000s of projects
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Visibility
Simplify operations and improve customer experience
Easy to engage all process participants, powerful enough for mission critical processes
Centralized visibility and control
Empower knowledge workers with real time analytics to
optimize business processes
SimplicityScales smoothly and easily from initial project to enterprise-wide program
Power
GovernanceReduce risk through automated and governed business processes to reduce manual labor and increase accountability
Deliver on your business promises Reduce complexity, automate processes and boost productivity
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Process End-Users Process Owners
Out-of-box Process Portal
ConfigurableBusiness Space
Optional Microsoft Add-ons
BPMN Rules Monitoring BPEL ESB
Process Server
Process Designer
Governance of Entire BPM Life Cycle
Shared AssetsVersioned Assets
Server Registry
DesignDeployImprove
Measure
Business & IT Authors IT Developers
Authors & Administrators
Integration Designer
Process Center
BPM RepositoryBackward
compatibility, easy migration
from WLE & WPS
Fully supported
Rest API for Custom user
interfaces
IBM Business Process Manager V7.5
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Easily Engage Constituents Throughout the Process Lifecycle
Process Modeling
Dashboards / Reports / Analytics
Implementation
Interaction Coaches / Forms
Business Leader
Business Analyst
IT Developer
Business Users
Deployment
Administrator
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Process Center
ProcessDesigner
Integration Designer
Process Server
(Unified Runtime with 100% support for existing WLE
and WPS models)
Express Configuration
Process Server (100% support for
existing WLE models)
Process Center
ProcessDesigner
Process Server(4 cores, no HA, no WPS)
Process Center(2 cores, no HA)
ProcessDesigner(3 authors)
200 end-user limit
Complete set of advanced BPM capabilities
Configured for typical BPM projects, programs
Configured for first BPM projects
Standard Configuration
Advance Configuration
IBM BPM V7.5 – Configurations with Orderable Components
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Also Consider leveraging multiple on-ramps to IBM BPM Design environment
� New feature pack for WebSphere Modeler and Compass provides for BPMN 2.0 export (imported by Process Center)
� With IBM BPM, Process Center can import BPMN 2.0 from compliant third party products
� Continued ability to export from WebSphere Modeler to Integration Designer
� IBM BPM and Blueworks Live represent primary and recommended model for execution path (BPMN)
� Existing clients can continue to use WebSphere Modeler and Compass for process documentation and analysis
IBM BPMDesign Environment
ProcessDesigner
Integration Designer
ProcessCenter
BPMN 2 Export BPMN 2 Export BPEL ExportBPMN 2 Export
Compass Modeler3rd Party (ARIS)
Blueworks Live
25. August 2011 Discovering the value of IBM Business Process Manager