Post on 23-Dec-2015
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IBM Global ServicesIBM Global ServicesSiebel PracticeSiebel Practice
IBM Global ServicesIBM Global ServicesSiebel PracticeSiebel Practice
Strategic SStrategic SIEBELIEBEL Business Partner… Business Partner…
The IBM-Siebel Alliance…Total business solutions...The IBM-Siebel Alliance…Total business solutions...
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
Data Management
Global Services
Middleware
Servers
Industry Solutions
Global Financing
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
IBM Differentiators...IBM Differentiators...
End-to-End Business Solutions(business consulting/IT/hosting/e.business/integration services)
IBM Global Services(platform independent)Global Financing
(IBM & OEM content)
IBM Presence(160 countries / 70% repeat business)
With a 20% growth rate*, IBM Global Services continues to grow 50% faster With a 20% growth rate*, IBM Global Services continues to grow 50% faster than the industry.than the industry.
By focusing on customer satisfaction and providing a full spectrum of industry and business solutions, IBM Global Services has emerged as the largest IT services provider in the world.
By focusing on customer satisfaction and providing a full spectrum of industry and business solutions, IBM Global Services has emerged as the largest IT services provider in the world.
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
19931994
19951996**
1997**1998**
1Q99
$0
$10
$20
$30Services-only revenue Services revenue (incl. maintenance)
$ in billions
55,00055,000 65,00065,000 80,00080,00090,00090,000 110,000110,000
130,000130,000126,000126,000
The IBM & Siebel The IBM & Siebel team approachteam approach helps achieve helps achieve project success...project success...
The team shares knowledge, skills, experience, and responsibilityThe team shares knowledge, skills, experience, and responsibilityClient
•Leadership and vision
•Crucial knowledge of business practices and culture
•Participation in system configuration and operation
IBM Siebel Practice
•Experienced project management
•Siebel application & technical consulting skills
•Knowledge transfer
•IT infrastructure support
Siebel
•Application software and industry best practices
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
IBM Global Services is the IBM Global Services is the fastest growing services company fastest growing services company in the worldin the world and the fastest growing organization in IBM... and the fastest growing organization in IBM...IBM Global Services is the IBM Global Services is the fastest growing services company fastest growing services company in the worldin the world and the fastest growing organization in IBM... and the fastest growing organization in IBM...
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
SeasonedProfessionals •6-10 years IT•Siebel, CRM, ERM, package implementation•Industry skills & alignment
Client Satisfaction•Net Satisfaction Index of 90 on engagements since 1992•70% of clients are repeat customers
Complete Solution Provider•Industry focus•Integration Services
•Siebel, ERP, CRM...•e.business Services•Business Consulting•Business Transformation•IT Consulting & Integration•Solution Centers
Global Reach•IBM Client Teams•IGS S.O. Accounts•IBM Install Base•Dedicated Services/Sales•Global Reach; 160 countries
Team ApproachStrong Client SponsorKey Client ParticipantsIBM Siebel PracticeSiebel Product TeamSiebel Services
Proven Methods
Module
Activity
Task
MajorDeliverable
DeliverableSection
WorkProduct
Work ProductComponent
EstimatingGuide
TechniqueGuide
Work ProductTemplate
Methodology Release 1.2
Currently in Development
ToolGuide
•Proven End-to-End methodologies•Siebel “RAD” Methodology & IBM “MethodBlue”
BusinessConsulting
ITConsulting
Total Systems Integration Services
Business Transformation ServicesStrategic
Outsourcing
Services
PLAN DESIGN IMPLEMENT RUNASSESS
BUSINESS
IT
e-business Services
IBM Global Services is a premier global integration services provider offering a broad scope of business, technical and operational services that span the entire services value chain.
IBM Global Services is a premier global integration services provider offering a broad scope of business, technical and operational services that span the entire services value chain.
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
IBM Global Services provides End-to-End solutions across all your business and technical requirements...IBM Global Services provides End-to-End solutions across all your business and technical requirements...
BusinessConsulting
ITConsulting
Total Systems Integration Services
Business Transformation Services
StrategicOutsourcing
Services
PLAN DESIGN IMPLEMENT RUNASSESS
BUSINESS
IT
Business Management Services/ERPBusiness Intelligence ServicesSupply Chain Management Services
CRM Services
e-commerce Services e-business Enablement ServicesHosted Business Application
Services
Distributed Learning Services
Global Transformation 2000 EMU Transition ServicesCustom Systems Integration Services
Business TransformationKnowledge Managemente-business Advisory Services
Site and Connectivity ServicesBusiness Recovery ServicesIT Product Training Services
Business Process Management ServicesApplication Management Outsourcing ServicesIT Outsourcing Services Network Outsourcing Services
e-business Services
HW and SW Support ServicesSystems Management and Networking Services
IT StrategyBusiness Recovery ConsultingNetwork ConsultingSystems Management Consulting
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
IBM & Siebel execute a proven end-to-end Methodology... IBM & Siebel execute a proven end-to-end Methodology...
Prepare DeployConfigureDesign
Manage Relationship, Project, Risk, Quality and Communication Engagement
Assess, Define best practice, Redesign processes, Define ROI Business
Design, Configure, Integrate, Document, Test and Migrate dataApplication
Organization Assess readiness, Redesign organization/roles, Manage changes, Train
IT Infrastructure Assess, Specify needs, Design, Install and Train IS resources
The Siebel Practice Represents the Largest Startup Investment in a Practice that IBM has Made to Date.The Siebel Practice Represents the Largest Startup Investment in a Practice that IBM has Made to Date.
Developed from Developed from experiencedexperienced integration professionals integration professionals SiebelSiebel CRMCRM ERPERP SFASFA
Aggressive Resource Growth PlanAggressive Resource Growth Plan 300+ by 4Q 1999300+ by 4Q 1999 800+ by 4Q 2000800+ by 4Q 2000 Aggressive Certification PlansAggressive Certification Plans Alliances with Siebel Professional Services and other Alliances with Siebel Professional Services and other
integration partners.integration partners. Multiple Solution Centers WorldwideMultiple Solution Centers Worldwide Significant Market Development Funds committed for 1999 and Significant Market Development Funds committed for 1999 and
20002000
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
IBM and Siebel are committed to a joint partnership that leverages our respective strengths toward furthering our common goals of promoting eBusiness and ensuring high customer satisfaction.
IBM and Siebel are committed to a joint partnership that leverages our respective strengths toward furthering our common goals of promoting eBusiness and ensuring high customer satisfaction.
Siebel and IBM Alliance TeamsSiebel and IBM Alliance Teams SalesSales ServicesServices ProductProduct
Product integration opportunitiesProduct integration opportunities DB2DB2 MQMQ CallPathCallPath WebsphereWebsphere Industry solutionsIndustry solutions
Use of each others toolsUse of each others tools Shared intellectual capital Shared intellectual capital
(methodology, engagement results)(methodology, engagement results) Communications, education and Communications, education and
disclosuresdisclosures
One Partnership
Total ERMSolution
Best of Class Components
Commitment toeBusiness &
Customer Satisfaction
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
IBM Siebel PracticeSolution CentersIBM Siebel PracticeSolution Centers
Solution Briefing Centers
Demonstrations
Enhances
• Focused definition of business needs
• Demonstration of Siebel and e.business Solutions
• Agreement on Client Solutions and Delivery
• Customization of complex Solutions
• Hosted development
Business O pera tionsM anager
Richard Stoltz
Prac tice O pera tionsM anager
Bob Vasina
ResourceD eve lopm entPam Now icki
M ichael Dale
Porter Scogin
Profess iona lD eve lopm ent
M anagers
Q ua li ty A ssuranceLou Gallucci
BusinessO pera tions
S a les & A ll ianceExecutive
David M iller
InternationalCoordinationEM EA/APCanada/LATrainingKaren Regine
Int'l Prac tice Exec .&
T ra in ingStacia Bedford
M ethodsKim G iannityTechnical QASolution CentersDelivery
C om petency&
D eliveryRichard Hennessey
NortheastPractice Executive
Kenneth Cam ut
S outheastPractice Executive
Peter M cCall
C entra lPractice Executive
M ike Barich
S outhw estPractice ExecutiveDale Youngkrantz
W estPractice ExecutiveKathleen M cCann
Nancy G reenV P
Marketplace Coverage and Operations
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
Competency & DeliveryCompetency & Delivery
M ethods&
T ools
T echnica lQ A
S olutionC enters
D e livery
C om petency&
D eliveryRichard Hennessey
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
M ethodology D e l ive rableT em pla tes
D e livery T em pla tesProjec t Plans
SO W S Solution C enters Proposa l /Sa lesC ontent
K now ledgeNetw ork
Sales&
Alliance
IBM Siebel Practice - US Coverage MapIBM Siebel Practice - US Coverage Map
PUERTORICO
NortheastPractice Executive
Ken Camut704-595-3375
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
Central
Mike Barich847-236-1088
Practice Executive
Southeast
Peter McCall404-238-7690
Practice Executive
Southwest
Dale Youngkrantz303-464-7602
Practice Executive
West
Kathleen McCann
415-545-5851
Practice Executive
Global Coverage Global Coverage
Canada /EMEA/AP/LAPractice Executive
Stacia Bedford401-851-4122
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
Meeting our customers’ needs...Meeting our customers’ needs...
Keep Keep Customer Customer SatisfactionSatisfaction as the as the primary goalprimary goal
Ensure open, two way Ensure open, two way communicationscommunications
Provide our customers Provide our customers with the solutions that with the solutions that achieve THEIR business achieve THEIR business objectives...objectives...
IBMIBM IEBELIEBEL PracticePracticeSS
“A global alliance… integrating strategy, technology, and people..”
IBM Global ServicesIBM Global ServicesSiebel Integration PracticeSiebel Integration Practice
IBM Global ServicesIBM Global ServicesSiebel Integration PracticeSiebel Integration Practice
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