Post on 19-May-2015
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© 2011 IBM Corporation
IBM Mobile Enterprise Services
Delivering a range of smartphone and tablet services to enterprise customers world-wide
May 2011
© 2011 IBM Corporation
...about people
... about creating a culture for innovation
…about enabling employees to focus on their work, instead of the complexity of technology
... about business transformation
The workplace is…
... working anywhere, anytime
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© 2011 IBM Corporation
Enablers of a smarter workplace
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© 2011 IBM Corporation
Mobility
Gartner: By 2013, 80% of businesses will support a workforce using tablets
IDC: In the fourth quarter of 2010, smartphones sales (101 million) exceeded personal computers (92 million) in units shipped for the first time
Gartner: By 2014, 90 percent of organizations will support corporate applications on personal devices
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© 2011 IBM Corporation5
Mobility lifecycle
• Business requirements and segmentation
• HR and security policies• Assessment & planning of
architecture & design• Project management and
reporting
• Device replacement and upgrade
• Destruction of corporate data and asset disposal
• Procure devices and service plans
• Security policy• Virtual Private Network• Application deployment• Device configuration
• Mobile Device Management• Security health check• OS and application upgrades
• End user hardware and software support• Carrier and telecommunication vendor support• Middleware support
© 2011 IBM Corporation
IBM mobile products and services
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Infrastructure•Mobile Enterprise Services•Integrated Communication Services•Integrated Security Services•Telecom Expense Management
Social & Collaboration•Lotus Traveler•IBM Connections•IBM Sametime•LotusLive
Business Intelligence•Cognos
Consulting•Global Business Services
Mobile Application Development•IBM Mobile Solutions Practice
Cloud•Smart Business Desktop•Mobile Device Management
© 2011 IBM Corporation
IBM Mobile Enterprise Services
Knowledge worker and task worker solutions
~150 customers worldwide with ~250,000 smartphones and tablets
Predictable, per user per month pricing
Enterprise e-mail, contacts and calendar
Support for both corporate and personal liable devices
Hosted Mobile Device Management (MDM) services
– Automated onboarding– Security– Self-service support– Cost and mobile application management
Administration and end-user support7
© 2011 IBM Corporation
IBM is a mobile business
Historically, IBM has limited smartphone access to a small number of employees
In 2009, IBM embraced a heterogeneous employee liable model and has over 45,000 employees with RIM BlackBerry, Apple iPhone/iPad, Google Android, Symbian and Windows Mobile smartphones and tablets with access to the corporate network
The service is delivered by the IBM Mobile Enterprise Services team
Goal: 100,000 smartphone and tablet users by the end of 2011; majority are employee-liable devices
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A highly diverse workforce:
• 400,000 employees worldwide
• 50% workforce has less than 5 years of service
• 50% of employees work remotely – not from a traditional IBM office
• 15% of population comes from acquisitions & outsourcing deals
© 2011 IBM Corporation9
250,000+ devices250,000+ devices150+ customers150+ customers
IBM Mobile Enterprise Services is global
© 2011 IBM Corporation
Questions?
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