IMPROVE PATIENT CARE COMMUNICATIONS BY REDUCING WORKFLOW REDUNDANCY AND ALARM FATIGUE

WHEN COMMUNICATIONS FAIL

CEO

INCREASED LENGTH OF STAY

POTENTIAL PATIENT HARM

CONTINUATION OFINCORRECT TREATMENT

INCREASED COSTS

DELAYS IN CARE

Potential Increase inMalpractice Suits

CFO

POTENTIAL INCREASE INMALPRACTICE SUITS

WHAT IS A CLINICAL ALERTING SOLUTION?HELPING STAFF RESPOND QUICKLY

Software that sends alerts from input sources like patient monitoring and nurse call to staff’s mobile devices

WHAT CLINICAL ALERTING CAN DO FOR YOUR STAFF

• Faster communications improve efficiency – do more in less time

• Right message, right person, right time,

right device

• Less walking — more time at the bedside

• Improve patient satisfaction scores

• Strengthen Joint Commission audits with traceable notifications

WHAT CLINICAL ALERTING CAN DO FOR YOUR PATIENTS

• Faster staff response to dangerous changes in patients’ vital status

• Reduce overhead paging to promote quiet healing

• Handle patient requests more quickly and easily

• Reduce accidents and falls

• Higher satisfaction

WITH A CLINICAL ALERTING SOLUTION: CONNECT CLINICAL AND SAFETY SYSTEMS TO STAFF’S PREFERRED DEVICES

SPOK® CLINICAL ALERTINGKEY FEATURES

• Alarm filtering by priority/staffing

• Escalation

• Easy caregiver room assignment

• Full audit trail – date/time stamps

• Works with the systems and devices you already use

• Has received FDA 510(k) clearance as a class II medical device

SOLVING TODAY’S CHALLENGESSTAFFING COMPLEXITIES

• Improved workflows and efficiency with better communication tools means nurses can do more in less time

• Higher staff satisfaction with reduced walk times and better patient communications

HOW SPOK CLINICAL ALERTING HELPS

RETENTION/TURNOVERNURSING SHORTAGE

• Reduce accidents and falls (and unreimbursed costs of associated care) by speeding response to requests for assistance

• Handle patient concerns and requests quickly with less overhead paging – promotes quiet healing and high patient satisfaction scores

• Escalate requests automatically to keep response times down

HOW SPOK CLINICAL ALERTING HELPS

MEET SAFETY GOALS

SOLVING TODAY’S CHALLENGES PATIENT SAFETY

JOINT COMMISSION COMPLIANCE

FALLS, ACCIDENTS (AND COSTS) PATIENT SATISFACTION SCORES

• Right person/message/time/device improves efficiency and reduces frustration

• Complete audit trail of communications tracks who received notifications and how they responded – resolve disputes

HOW SPOK CLINICAL ALERTING HELPS

STAFF COMMUNICATIONS

SOLVING TODAY’S CHALLENGES NURSE-PHYSICIAN RELATIONS

CONTINUITY OF CARE

ESCALATIONS TO ALTERNATE/ON-CALL STAFF

INTEGRATING WITH THE TECHNOLOGY YOU USE

ONSITE DEVICES

POINT-OF-CARE, PATIENT SAFETY

NURSE CALLACUTE CARE

NURSE CALLASSISTED LIVING

WIRELESS DEVICES & CARRIERS

Rauland-BorgDukaneSimplexGrinnellJeronHill-RomTycoRF TechnologiesWest-CallAustoCoGE SecurityIntego

HomeFreeTel-TronStanley Senior TechnologiesTekToneHoneywellBuilding AutomationWormaldRF Technologies

PhilipsGESpacelabsMasimoTeleTrackingPremiseHugsSiemensSwisslog

PolycomSpectralinkKirk DectCiscoVoceraAlcatel-LucentAdaptiveAscomNortelAvayaNEC

AppleAndroidCiscoBlackBerryVerizonAT&TSprintSpok

MANAGING THE SYSTEMS

MULTIPLE SYSTEMS AND DEVICES FOR PATIENT CARE CAN LEAD TO:

INCREASED CHALLENGES

FOR CLINICIANS

STAFF ASSIGNMENT

STAFF ASSIGNMENT

STAFF ASSIGNMENT

STAFF ASSIGNMENT

STAFF ASSIGNMENT MODEL THIRD-PARTY INTERFACE

THIRD-PARTYSTAFF ASSIGNMENT

STAFF ASSIGNMENT MODEL SPOK CLINICAL ALERTING INTERFACE

SPOK CLINICAL ALERTINGSTAFF ASSIGNMENT

SPOK® STAFF ASSIGNMENT MODELS

A single location to enter shift assignments

KEY FEATURES

• Centralized hub for alerts/alarms

• Web-based

• Alerts prioritized by severity

• Escalation capabilities

SHARED STAFF ASSIGNMENTKEY BENEFITS FOR NURSING STAFF

• Simplified training

• Faster shift changeover process

• Faster response to critical needs with escalation

• Increased time with patients

• Decreased alarm desensitization

• Reduced potential for errors

CASE STUDY: MAPLE GROVE HOSPITAL

• New hospital: engineered efficient work patterns and chose technology accordingly

• Created culture of instant communication

• Filter requests — not all to nurses

– Supplies: technician

– Bathroom assistance: orderly

– Pain/concern: nurse

• Top 5% in the U.S. for patient scores on ‘willingness to recommend’Maple Grove Vision: "Deliver healthcare as it ought to be"

MAPLE GROVE IMAGESSENDING ALERTS TO THE APPROPRIATE STAFF

CASE STUDY: COFFS HARBOUR HOSPITAL

• Centralized alerts from five systems go to mobile staff

• Reduced trips around the unit for nurses

• Improved response times for alarms and alerts

• Scaled easily from 150 to 400 Wi-Fi phones“[Spok Clinical Alerting] is an integral part of the way we do business and helps us in our mission to continually strengthen patient care and safety.” – Ken Meale, Coffs Harbour Hospital

WHY SPOK CLINICAL ALERTING?

• Better patient response and care

• Improved staff efficiency and satisfaction

• Field-proven at hundreds of locations worldwide

• Has received FDA 510(k) clearance as a Class II medical device

• Works with the systems and devices you already use

• 24/7/365 in-house tech support

• Proven implementation methodology

• Improve clinical workflows

• Comprehensive training options

LET’S GET IN TOUCH!

Learn more:

CASE STUDIES VIDEOS

We’d love to hear from you!

spok.comgetinfo@spok.com