Post on 08-May-2015
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In the Know about Knowledge Management
Sally Jansen van Vuuren & Alex Natelli
Knowledge Management
WelcomeIntergen, KM & Us
Knowledge, KM & Organisations
The Role of Strategy
Our Services
Wrap-Up
Questions
Knowledge Management
Intergen, KM & Us
“Build enduring knowledge-partnerships with our clients through a continuous commitment to sharing and growing our knowledge & expertise and applying them to your business”
Knowledge Management
How we see Knowledge
Artifacts Skills Heuristics Experience Natural Talent
IT/IM HR ?
Knowledge Management
Where does KM fit?
An approach to creating, storing , sharing and applying knowledge to improve organisational performance
Recognises knowledge as an organisation’s most strategic asset.
Views organisations through an holistic lens : people & behaviours, processes & practices, organisational culture and systems & technology.
Exists in & between people - it’s everybody’s business.
Knowledge Management
Knowledge & Organisations
Data and Information
Knowledge
Organising Resources
Explicit knowledge
Artifacts
Low value
Solving Problems
Tacit knowledge
High value
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Business Issues
How can we improve
collaboration
3 key staff left – it’s left a big knowledge gap
Who’s the expert on....
I do this every month...there must be a smarter way
The DMS is hopeless
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The Ad hoc Approach
Most of our energyis spent here.
This is where we need to go to get real value.
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The Strategy Journey
“Ideal”
“Real”
Leaders
Workforce
Vision Where we want to be
DiscoveryWhere we are now
RoadmapHow we get there
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Examples of how we work with you
Interviews, Workshops, Focus Groups
Anecdote Circles
Surveys
Appreciative Inquiry
Social Network Analysis
Scenario Building
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Knowledge Initiatives
Information
Architecture
Formalise
Knowledge
Risks
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Our ServicesKnowledge
Health-checks
Knowledge Audits
Knowledge Strategy
Development
Knowledge Strategy
Implementation
Tailored Projects & Workshops
Coaching and Support
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Wrap-UpKnowledge is a strategic asset and it’s everyone’s business
KM makes sense of organisations – it creates a culture, infrastructure and behaviours to support knowledge work
Adopts a collaborative, not siloed, approach
Balance realistic & idealistic needs
It’s easy to talk about, but hard to do
It’s not a one-off project or initiative – it’s a long-term approach to the way we do business
Knowledge Management
Questions?