Industry engagement event (Scotland) 7 Sept 2015

transcript

Digital Training and Support

Framework Industry Engagement

Event7 September 2015

Welcome

GDSGDS

Ben Carpenter

Government Digital Service

@benaldo

Ben Carpenter

Agenda

● Welcome Ben Carpenter

● Framework Objectives Ben Carpenter

● Assisted Digital Lot 1 Ben Carpenter

● Digital Inclusion Lot 2 James Ashton

● Bidding Process Sonia Diosee

● Invitation to Tender (ITT) Sonia Diosee

● Selection Process Sonia Diosee

● Group Q&A All

Framework Objectives

GDSBen Carpenter GDS

Open to all public sector/government

department buyers

National framework agreement

Enabler for buyers to use without

running full OJEU competition

Cross government alignment in

standard terms and commercial rates

Iterative approach and aim to attract

VCSE/SME and large providers

Open up the market and foster

collaboration

Assisted digital

GDSGDS

The Government Digital Strategy promises support for users who need it to use government’s digital services.

Ben Carpenter

GDSGDS

“Digital services so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t are not excluded.”

Ben Carpenter

GDSGDSBen Carpenter

GDSGDS

Users of assisted digital support

Ben Carpenter

GDSGDS

Around 1 in 5 UK adults will

need assisted digital support of

some kind

Ben Carpenter

GDSGDS

Users who need assisted digital support are more likely to be older, from a lower socio-economic group, or have a disability

Ben Carpenter

GDSGDS

The exact number will vary from

service to service - it depends

on the service and the users

Ben Carpenter

GDSGDS

Types of assisted digital support

Ben Carpenter

GDSGDS

Support can be delivered through a range of channels, including over the phone

Ben Carpenter

GDSGDS

This framework is about in-person support

Ben Carpenter

GDSGDS

Talk-through - somebody guides the user to complete the transaction themselves

Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them

Ben Carpenter

GDSGDS

Talk-through - somebody guides the user to complete the transaction themselves

Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them

Ben Carpenter

GDSGDS

“High street” - the user visits the support provider

Outreach - the user is visited by the provider (eg at home, at work, in a care home)

Ben Carpenter

GDSGDS

“High street” - the user visits the support provider

Outreach - the user is visited by the provider (eg at home, at work, in a care home)

Ben Carpenter

GDSGDS

No redesigned digital service goes live without appropriate support in place

Ben Carpenter

GDSGDS

Ben Carpenter

@benaldo

Ben Carpenter

GDSGDS

James Ashton

Delivery Manager, Digital Inclusion

James Ashton

Digital Inclusion

Digital Inclusion: definition

and strategy

James Ashton GDS

Digital Inclusion: enabling

people to go online to make

the most of the internet

James Ashton GDS

10.5 million adults in the UK

lack the basic digital skills

to make the most of the

internet

James Ashton GDS

Removing barriers such as:

James Ashton GDS

Lack of access

James Ashton GDS

Lack of skills

James Ashton GDS

Lack of motivation

James Ashton GDS

Lack of trust

James Ashton GDS

Digital inclusion strategy -

corral multi sector efforts to

reduce the number of

digitally excluded people,

SMEs and charities

James Ashton GDS

encourage departments to

embed digital inclusion in

policy programmes and

services

James Ashton GDS

Evidence shows digital

inclusion can support wider

outcomes including:

James Ashton GDS

health

James Ashton GDS

social

James Ashton GDS

economic

James Ashton GDS

Digital inclusion Lot 2

Provision of digital

inclusion services

James Ashton GDS

needs assessment or

analysis

James Ashton GDS

GDSJames Ashton GDS

the design

GDSGDS

and/or the delivery of

basic digital skills

training

James Ashton

GDSGDS

James Ashton

Delivery Manager, Digital Inclusion

James Ashton

GDSGDS

Sonia Diosee

Commissioning Manager

Sonia Diosee

Bidding Process

Industry Event feedback - Aug/Sep

Invitation to Tender - Oct/Nov

Evaluate supplier responses - Dec/Jan

Award Contracts - Mar/Apr

Sonia Diosee GDS

What is a Framework

Agreement?

Sonia Diosee GDS

What is a Call Off?

Sonia Diosee GDS

Mini Competitions

Sonia Diosee GDS

Framework bidding will be

iterative - every 12 to 18

months

Sonia Diosee GDS

Invitation to Tender

Feedback from this event

will shape our ITT

requirements

Sonia Diosee GDS

Outputs will be shared on

GDS blogs

Sonia Diosee GDS

Tender will be published

online using Emptoris

Sonia Diosee GDS

Suppliers will have 6 - 8

weeks to respond to the bid

Sonia Diosee GDS

Tender Clarification Process

Sonia Diosee GDS

Selection Process

GDSSonia Diosee GDS

1st Stage

EvaluationSelection Award

1. Mandatory

Questions /

Organisational

Criteria.

Pass/Fail

Mandatory

Technical

Criteria.

Pass/Fail

3. Quality Criteria.

Scored with

overall threshold

that must be

exceeded and

minimum pass

mark for each

criterion.

4. Final Award -

Successful bidders

will be awarded

contracts based on

the following

elements:

Technical

Commercial

Pass all

criteria

Pass all

criteria

Pass all

thresholds

Fail one criterion and bid is rejected

Fail one criterion

and bid is rejected

Fail to match or

exceed the

minimum pass

mark for one

criterion and bid is

rejected

GDSGDS

Sonia Diosee

Commissioning Manager

Sonia Diosee

Questions

GDSGDS

Ben Carpenter

@benaldo

Ben Carpenter

Group Q&A

We’re specifically interested in your

ability to deliver services as outlined in

the earlier presentations

Please keep your answers short - they

shouldn’t require much discussion

We’d rather have short answers to

every question, than detailed answers

to a few

If a question isn’t relevant, or you can’t

answer it, that’s fine

GDS staff will be on hand to clarify the

meaning of any questions

Thank you!

Ben Carpenter GDS

GDSGDS

Ben Carpenter

@benaldo

Ben Carpenter

Digital Training and Support

Framework Industry Engagement

Event7 September 2015

Industry engagement event (Scotland) 7 Sept 2015

Government & Nonprofit